Submitted by courson01 on Wed, 2019-10-16 08:07
Noticed a 20 mile range drop in my SR+ in September, coinciding with hurricane Dorian expected to hit. I have not opted to downgrade to the SR, nor did I receive a software update. The car sits plugged in at 90% SOC daily at work, or nightly at home. Chatted with multiple tesla chat reps, and they stated a configuration change was made on September 3rd around 7pm. They did not say what that config was, but it seems that they inadvertently reduced range to some SR+ and may have increased the range on SR's. After informing me to hold tight on the chat while he reached out, approx 10 min, he came back and essentially gave a legal scripting. Stating- when consistently charging between 50-70% the rated range is off. However, I charge to 90% regularly. At first the reps are understanding of my issue and agree there is an issue, then when come back from superiors, their tone changes and they seem defensive. No change in driving habits, maybe I have even driven more eco friendly to attempt to reduce the wh/mi to increase range back to 240. I have deep cycled my battery from 100% - 8% and back up to 90, this still gets me at 220 miles @ 100%.
Anyone in the Fl region see an impact on your range? Attempting to gather multiple vehicles impacted, to get tesla to look into this fix.