Submitted by pagrimm1 on Fri, 2017-12-08 19:25
On Wednesday December 6. I took delivery of a new, 6 miles, Tesla. After doing a walk through, the car was brought around for handover. At that time a gouge in the paint behind the left rear tire plus some orange peel from an obvious prior paint repair. I took the car to Signature Custom Wraps of Ft. Lauderdale, Fl. for a preplanned Ceramic Pro treatment and wrap of the hood and front end. I have been restoring motor vehicles since 1970 and am considered an expert in paint jobs, so I asked Michael of Signature Wraps his opinion. The car was returned to Tesla and the following morning I was called and said the car was ready for pickup. My response; are you serious ? It is Impossible to paint color and at least 2 coats of clear in 12 hours. I made it clear I wanted a loaner, which I received, and left. When the paint job is acceptable I will take delivery of the car. I live in Key West and I will be contacting my attorney when I get back. Not a very got level of treatment for a repeat customer let alone new customer.