Submitted by paintingsarefun on Thu, 2018-07-26 05:59
Took delivery of my Model S in March, 20018. The front suspension has an ongoing problem; a noise which sounds like a rattle or a stone in a tin can. It occurs at lower speeds and is most annoying in city traffic.
I informed the regional sales manager (months ago) that I did not want to keep this car if this problem cannot be fixed. This problem has been dragging along for far too long and needs immediate attention by Tesla. Perhaps we should all request a buy back since Tesla has not been able to fix this problem. If they are unable to fix this problem soon, then I may invoke the lemon law.
I also escalated this concern to corporate and they told me (twice so far) that they are aware of this problem and that they are 'working on a solution'. Last week I confirmed with the service center at my dealership that there is still no update for this problem.
If you own a Model S with this problem may I suggest that you consider escalating your concern to corporate. It is unacceptable for luxury car owners to settle for less.
Also, I am wondering if there something more serious about this problem (is a noise just or noise or something worse) that we aren't being told about? Tesla tells us that the vehicle is safe to drive, but how do we know for sure? We deserve an objective review of this problem. Should the NHTSA (National Highway Traffic Safety Administration) should be contacted to verify that this suspension noise is not a safety concern?