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Problems purchasing through the website

Problems purchasing through the website

I tried to purchase a Model 3 last night. I still don't know if I actually purchased anything.

When I clicked the complete purchase button I saw a spinner while the form was being processed. So far, so good. But instead of being sent to a Thank You page it sent me to some random page with info about the different cars. I also got a pop-up asking if I wanted to schedule a test drive. I never got a confirmation email.

It did create my account, but when I login I don't see any info about the car I ordered. I just see a options to buy an S, an X, and one of those wall batteries. Oddly, I don't even see an option to buy a 3.

I called Tesla this morning and the woman I spoke to had no idea what to tell me. She said they'll look into it and figure out what went wrong.

Has anyone ever had an issue like this? Any problems with the website in general? I was excited about my new car but this whole thing has really soured the experience.

patrick40363 | 16. maaliskuu 2019

Did they charge your credit card?

JustSaying | 16. maaliskuu 2019

With the apparent lack of website security on this website you probably could have just ordered a Nio...

jeff d | 16. maaliskuu 2019

If you don't see any info on a car in your account I'd say no.
I didn't get an email either.
Did you happen to take a real long time on placing the order? For example the time between starting the order and finishing took over an hour? Their website does seem to make me log in (redirecting through a logout) quite often.

malmberg.dj | 17. maaliskuu 2019

I checked my credit card just after posting this and yes, they did charge my card. Which makes it a bit more disconcerting that they seem to have no record of my purchase in their system.

malmberg.dj | 17. maaliskuu 2019

Seems that the mid range was just discontinued. Guess I know why my order got lost. Now I just need to figure out how to fix it.

jimglas | 17. maaliskuu 2019

call the closest sales office, talk to a person while you still can.