Submitted by cassiri on Mon, 2019-03-18 11:08
I just dropped off my P85D for a few noise related concerns (loose part above sun visor, front axle and air suspension clanging). I was immediately greeted with the forewarning that noises are not covered by Tesla warranty and there would be a $175 diagnostic fee. If it is found that it is a defect, then they would cover.
This felt a bit tone-deaf given my history with the car and service center. This is the same service center that voluntarily replaced my driver door seal to address wind noise issues.
As an early adopter I willingly bought into the bleeding edge and was ok with the well above average number of service visits for quality issues on a car at this price point. In return, to date I have received excellent service and almost a boutique like experience.
Those days are clearly over. Maybe it is the volume of the 3's they are contending with, but I would still hope that management would continue to look out for early adopters and do the right thing as they have in the past.
For me it wasn't the cost, but just the contentious nature of there being a challenge to my claim that the car has something wrong and the complete lack of awareness of the issues dealt with so far.
Maybe the newer cars deserve this level of confidence, but I can tell you first hand the older ones do not.