A sacrifice, when you own a Tesla, is that repair options are often limited to Tesla Service Centers only. "Not to worry" I was told; Tesla service is excellent... No. It isn't.
I made it 8 months before needing a repair to my Model 3, but now I've broken a side view mirror. I was surprised that if you call the local service center (Rockville, MD), there is absolutely no way to speak with someone. You are now required to schedule an appointment on the mobile app and it selects a date a few weeks in the future. You have to select a category of the repair (body damage, touchscreen, trim, etc.) and there is no clear category for cracked mirrors except, "other". So I'd like to ask if this is something that needs to be special ordered or if I'm even in the correct category in the mobile app; but, speaking with a person is something that is not possible in Tesla service. If you get a phone to ring, it dumps to voicemail and calls are not returned.
Luckily, my wife's car is NOT a Tesla, so between the two of us, we have something that we can get repaired quickly if needed. When my appointment comes a few weeks from now, I guess I'll go in with my fingers crossed. Maybe someone will call me as the service date approaches, but I'm not holding my breath.