Currently sitting on the side of a road, so I apologize for any typos. Had anybody had any good experiences with flat tires that doesn't live close to a Tesla repair shop?
I live an hour and a half from Houston and have a clinic 45 min from Houston. I just left my clinic and got a flat tire. I called roadside assistance and didn't have to wait but about five min for an associate, and then they gave me the option of towing to a service center 50 miles away or having a spare brought to me.
The problem is that if I get towed, I have to have someone drive an hour each way to pick me up and take me home, and then pay an Uber to take me 90 miles to Houston when it's fixed tomorrow. Or the only person that could bring a spare was South of Houston (I'm directly North). It would take them at least two hours and they would charge me $100 because it's more than 50 miles.
I called my salesman (got my car 3 days ago), Malcolm, who is amazing, and he called the service center in North Houston and they found someone to bring a tire from there (50 miles away) at no charge.
I guess the point of this post is to thank Malcolm and the North Houston service center, but also to ask why roadside assistance didn't make this happen initially? If I hadn't called or persisted, I would have waited an extra hour and paid $100.
I guess I need to check if there are tire shops in my hometown that carry Tesla, or I'll probably eat the deceased efficiency, lose space, and just start carrying a spare.
They made it sound like a much smoother, simpler experience when I bought the car. Has anyone else had similar experiences? Or is it just another downside to not living in a major city and something you should consider when buying a Tesla?
Outside of this, it's been the best car buying experience I've ever had and I truly love the car. Also, to be fair, I recently had a flat on my old combustion car, and had a stripped lug nut key. I guess you can have bad days with any car. Hoping that's all this is.