Forums

Am I the only one getting false unable to charge message

Am I the only one getting false unable to charge message

When I plug my car into my 240 volt outlet I get a message that it is unable to charge. Then it starts charging at a lower amperage and alternates throw in unable to charge messages and charging at a lower amperage. These keep repeating until the car is fully charged. It started immediately after the latest update but only on my car. I was told that the latest update is more sensitive to fluctuations in the electrical line. They replaced the on board charger but it still happens. So I need to have the line checked but have no idea what to ask the electrician to check for. Any ideas?

Redmiata98 | May 14, 2019

Have an electrician check your lines?

Vawlkus | May 15, 2019

It’s either a grounding issue, or one of the neutral lines was left off when the plug was installed. I see this at a couple of L2 chargers.

TeslaTap.com | May 15, 2019

While Tesla doesn't use the neutral line, so a problem there is not the cause. As Vawlkus noted, it could be a grounding issue. Other things to look for are a loose connection between the wires and the outlet, or the wires and the breaker. Normally the wire is a single run from the breaker to the outlet, but if there was a splice in the line (i.e. junction box), I'd carefully check each wire nut is properly attached.

Also check if aluminum wire used (not recommended, but allowed). It requires breakers and outlet connectors are rated for aluminum and properly torqued and anti-oxidant goo applied.

David Trushin | May 15, 2019

Thanks folks. Now I have something to talk to the electricuian about.

Saxman | May 16, 2019

I am having a similar problem.

My Dec 2016 MX75D has been plugged in, in my garage continuously since April 1. I set it to Charge when the battery drops below 75%. It has been Charging accordingly up until a several days ago.

When I look at the Charging Screen, on the Tesla App, now it says..."Ready to Charge. Check power source".

The battery is draining about 6 miles per day, and is about 37% SOC. I will not be back to that home until July 1st.

I'm trying to get a neighbor to check out the situation and hopefully a circuit breaker reset will suffice. If that doesn't fix problem does anyone have other suggestions.

I have a NEMA 14-50 OUTLET and the Corded Mobile Connector.

All suggestions welcomed.

David Trushin | May 16, 2019

To isolate the problem you can try plugging into a 110 volt outlet, the a public charger, supercharger, someone else's 240. Also check to see if the green light is on in the charger box near the plug and try resetting the box. I think there is also a fuse in the plug that you can check. If you call service, they will prioritize cars that don't charge, and if you drive it got a service center and it won't charge they'll take it right away.

Saxman | May 18, 2019

@David

Thanks for your suggestions. Unfortunately I am 1100 miles away and won't return till July 1st.

I'm hoping a neighbor will go to my home and we can troubleshoot over the phone.

In 2.5 yrs ownership I never noticed the RESET BUTTON. Is it on reverse side of Box for the plug that goes into Nema 14-50 outlet?

Thanks

David Trushin | May 18, 2019

Yes. On the black side.

Saxman | May 18, 2019

Thanks David

David Trushin | May 21, 2019

Well, Kapital electric came and rewired my connector. It wasn't wired correctly. However I still get the erroneous unable to charge and reduced charge rate, but only intermittently. One is definitely a firmware bug because the car always charges normally a d I suspect the at the reduced charge charge rate is triggered by the bug firing off. Given that it's intermittent, it's probably some funky timing issue.

David Trushin | June 5, 2019

It appears that the charge level reduced issue is gone with the new software download. I still get the unable to charge message occasionally, but that is probably a race condition somewhere in the charging handshake. It still charges normally. I'm ready to call this closed.

VicL | June 6, 2019

I have been having the same problem lately. I’ve tested on both the UMC and the Wall Connector and both get the Unable to Charge error message. I’ve also had the SC check the car and they say all is fine. When I plug in, the charging amps climb to 3 then back to 0, then climb back to 3, back to 0 then charges fine. If I unplug and plug in immediately it works fine. It always tries 2x and the 3rd try is good. The message only appears after the car has been unplugged for about 10 mins. The error message seemed to appear after the last SW update. I’ve since got another update 16.3.2 and the error message is still there.

forloop5150 | June 28, 2019

Just updated to 20.4.2 two days ago. Now when I plug in I get the message "limited charging. cable may not be plugged in correctly". I have verified many times that it is plugged in correctly and also I have never had this issue before this update. Additionally I tried to reboot computer but the message still persists. Is anybody else having this issue?

c34wolf72 | June 29, 2019

I have had this problem for four months tesla kept saying they were not getting an error on their end. Last week a new service center opened near by and made appt there. They finnally saw the error and replaced the cars charging unit. I am still having the problem after this fix. Still charging at 13 miles a hour to 45 miles a hour at home. Told again about problem and telsa is having having engineer looking into it.

David Trushin | June 29, 2019

I haven't seen the message for a while until a few days ago at a Volta charger. This was the only time where it actually fix stop charging. This appears to be one of those " fixes" put in for "safety concerns" that they don't quite think through and introduce usually minor but annoying bugs.