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Anyone else having touch screen issues?

Anyone else having touch screen issues?

I picked up my Model 3 Monday and Immediately started having touch screen problem. I get a series of phantom touch events on the right hand side of the screen. This often makes the volume go to max unexpectedly and makes using the stereo, bluetooth phone, maps and navigation extremely difficult. All they have had me do is reboot the car few times and send in a bug report. It happens every few minutes or so. So far Tesla has just given me the typical "we are looking into it" kind of answer. I have stopped driving the car as it is way too annoying to drive like this. I have even found it blaring away at max volume in the garage a couple of time. (I guess it was streaming from my phone) I am worried it will damage the speakers if this keeps happening. I posted this video on youtube to show the problem.

https://youtu.be/n1M0zar5yDo

Tesla says they have never heard of the issue before will not schedule me to bring it in for service and give me a loaner until the issue is resolved. I was wondering if any of you guys have seen the same issue?

andy.connor.e | January 31, 2018

Yeah they have to figure out why thats happening in the software. Its not going to be an internet troublshooting phone call. The fix will probably be in the next software update. Or maybe its just something minor they'll notify you about.

ybbor | January 31, 2018

I've read about other people having the same issue... booming stereo in a parked unattended car.

What firmware are you on?

Carl Thompson | January 31, 2018

Several people on this forum have described similar symptoms. Not sure why Tesla would tell you they haven't heard of the problem.

Webcrawler | January 31, 2018

I picked it up Monday the 29th so it should be the the current version. It is 2017.50.12

stevea137 | January 31, 2018

About the only thing you could do if try giving the screen a good cleaning, especially any debris trapped around the edges. Sometime debris, oils, etc can trip out touch screens.

But honestly it looks more like the touch screen is internally faulty and needs to be fixed or replaced. Bummer to see that.

stevea137 | January 31, 2018

Have the others who reported max volume issues also reported the phantom touch issues? Maybe they should bring up the drawing program as well to check for this (or I missed the threads where I missed that mention).

SCCRENDO | January 31, 2018

No issues so far in nearly 3 weeks

charles.a.braun | January 31, 2018

I experienced the issue 1 time. Came out of a funeral a couple weeks ago and thought there was some crazy Saturday morning block party going on. As I got closer and closer to my car I realized it was my car blasting the tunes and when I saw the screen it was much like you described with random stuff, mostly map related popping up and closing. First thing I did was reboot and a "Bug Report" and then I called the manager of the Burbank Service Center and let him know. He said that there had been a few reports and he would look at the logs but that it would be resolved through a future update.

Has only happened the 1 time though.

dl1972 | January 31, 2018

I don't know if this is the same thing, but You You Xue just got his car out of service and Tesla replaced the screen with "new revision". Don't know if that is your issue (hope not for everyone's sake), but may be worth looking into further with service as it might not be a software issue)

mos6507 | January 31, 2018

There's an older thread here from someone who had the volume blast maximum and actually damage his ears permanently from it. It sounded like he had a genuine legal case against Tesla if he wanted to pursue it. There is no way I will touch the sound-system on this car unless there's no possible way for it to suddenly blast maximum (probably including a max volume cap below what my already-damaged ears can tolerate).

mark.ritter | January 31, 2018

I have had mine for 6 weeks and no issues so far.

rxlawdude | January 31, 2018

@mos, I'd like some supporting evidence of this person with permanent hearing damage.

Webcrawler | February 1, 2018

Update: I am dropping the car off at the service center today. (3rd day of ownership) They have no idea how long the repair might take. I will report any progress in this thread for anyone interested.

Shock | February 1, 2018

"There's an older thread here from someone who had the volume blast maximum and actually damage his ears permanently from it."

It's plausible. If you're on the highway and it decides to crank up to full with a certain track you could end up exposed to massive decibels for a little while until you can slow the car or override it or whatever.

Hearing damage aside, this problem is pretty hilarious. This car is way too many problems like this.

I am absolutely, 100% convinced Tesla knows about these. I'm confident their testers found issues like this and knew about them. The problem is, as so often the case in software, leadership pushing for release and ignoring the pleas of testers. I don't believe for a second this, the phone issue, etc. were not known well in advance of release.

Furry Mark | February 1, 2018

I had some fairly sensible engineering comments about what might be going wrong and why it wasn't immediately picked up but this forum's spam filter has blocked me every time I tried to post!

Maybe I should just suggest it is caused by the wrong headliner material?

finman100 | February 1, 2018

I'm 100% convinced that some people know nothing. sounds better doesn't it.

andy.connor.e | February 1, 2018

Im in 100% agreeance with @finman100 that i am also 100% convinced that some people dont know how use things, that they believe its broken. First example is my parents using any sort of electronics.

Webcrawler | February 1, 2018

I dropped it off at the service center and they got to see the problems first hand. It went to max volume unexpectedly twice on the test drive and once while parked. They ordered a new display and will replace it when it arrives.

I assure you that I know how the car it supposed to operate...

Bri | February 1, 2018

I’m 100% convinced that the forum is a very poor source of data on product quality or deliveries. Given the disruptive effect of Tesla, amounting to billions (or more) in lost profits for the oil and legacy auto industries, and also up and coming Asian competition from China (Nio) and Korea (LG/GM Bolt), I would expect many complaints to be false and for there to be a lot of carefully crafted FUD posted by those threatened by Tesla.

bayareakid2008 | February 1, 2018

Keep telling yourself that all the problems being documented are FUD. I guess Tesla pushing back production time and again is also FUD. This forum is filled with lemmings, I swear.

Webcrawler | February 1, 2018

I posted the video of the problem above.....

Tesla has quality issues with the Model 3 !!!!!!

DEAL WITH IT.

Shock | February 1, 2018

"I would expect many complaints to be false and for there to be a lot of carefully crafted FUD posted by those threatened by Tesla."

Of course you would, because you are an unapologetic fanboy.

charles.a.braun | February 1, 2018

As I was eating lunch today, perhaps 5-7 minutes after leaving the car, I noticed my lights were on and my mirrors had not folded in. I checked my phone and it showed as parked and locked but I hit the lock button a couple of times with no reaction from the car to indicate that it was either locking or unlocking.

I turned off BlueTooth on my phone just in case it was still reading my phone as the key even though I was plenty far enough away.

I paid close attention as this guy walked toward my car to take pictures to make sure he didn't try to open the car and if he did, to make sure that the door didn't actually open. He didn't, thankfully. But as you can hear in the video, the radio was playing the whole time as well.

https://www.youtube. com/watch?v=XcXhikPklH8

After about 15 minutes, the lights went off but the mirrors still didn't fold in.

Yeah, there are issues.

Rutrow | February 1, 2018

Have you tried putting an orange on it?

ReD eXiLe ms us | February 1, 2018

Webcrawler: Well, I certainly do apologize for this issue affecting you, and I know you wouldn't have brought it up if it weren't serious. I do believe Tesla will fix it as soon as possible. As you suggest, I will indeed 'DEAL WITH IT' and hope you can endure this until resolved.

Bri | February 1, 2018

@bay and @web... I wasn’t pointing fingers but if the shoe fits....

Webcrawler | February 2, 2018

@Bri. I am not saying you are a irrational Tesla fan boy but if the shoe fits...

charles.a.braun | February 2, 2018

@Webcrawler - I prefer the word sycophant when I read posts like that from Bri.

Webcrawler | February 4, 2018

I thought I would add an Update. Tesla Service called and said that the touchscreen swap was complete on my vehicle and I can pick it up on Monday. We will see f the issue is resolved.

Webcrawler | February 5, 2018

This will be my final update. I picked the car up this mourning. They replaced the touchscreen and it seems to be working fine now! So the total time it took to get the issue resolved was about a week.

jamilworm | February 5, 2018

thanks for the updates.

bkkanu | February 22, 2018

I have the same issue. Tried reboot as well as power reset per service call, however the issue did not resolve. On a separate thread about audio, Carl suggested that I would open the Scratch Pad app and see if I get any marks without touching the screen. I was able duplicate the issue and saw scratch pad had marks along the right edge of the display. This is where the audio volume touch is located in UI. Took the car to service center but they don't have replacement parts. I got the car back and now waiting for replacement parts. Looks like it is a hardware issue with the screen.

mos6507 | February 22, 2018

Sounds like a full-fledged recall-grade defect on the screen to me.

As far as them knowing this ahead of time, no. It's what Donald Rumsfeld would call a "known unknown".

What makes it a "known unknown" rather than an "unknown unknown" is that when you rush something out the door you wind up having to cut corners with testing. So you know you probably missed something, you just don't know what it is.

When you do a QA pass you can only find the obvious problems at first, things that just plain don't work. Things that only glitch out intermittently take time and keen observational skills to pick up. That's what's going on with the screen and the issues related to bluetooth unlock. Sometimes it works and sometimes it doesn't but I can guarantee you in the limited cleanroom environment they used to test it in the lab they did not experience these conditions. It's stuff that only happens in the field after logging more time with the vehicle than Tesla is willing to invest.

There's really no free ride. Either Tesla catches this stuff in testing or it is on the hook to fix it after the fact. By opting for the latter it tarnishes the brand's reputation for quality which is why Consumer Reports dinged them.

turksail | March 4, 2018

I had the problem after driving 200 feet out of the showroom when we picked it up! They did a hard reset and we were on our way. Got home and plugged in. 15 minutes later we here very loud music coming out of my garage! Tesla picked up our car and provided a loaner.

They eventually replaced the screen and everything seemed OK for about a week and a half. We happened to be going by the dealership yesterday on our way to Pittsburgh and guess what? The screen went crazy! False presses everywhere and you could not use the screen at all. Heater turned off, radio went all the way up and the navigation buttons were all flashing.

Tesla took are car back to service and gave us another loaner. I'm thinking they are trying to sell us a used Model S!

We understand this car is in beta and we are first adopters so we are not upset and hope any info our car can provide, will help Tesla solve this mystery. We told the dealership to keep it as long as they needed for testing.

Oh, the model S is pretty nice . . . . .

Furry Mark | March 4, 2018

This isn't an uncommon problem with touch screens. I worked for a company that produced over 3000 instruments with touchscreens without any issues and then started getting intermittent ghost presses in the field. Eventually diagnosed as subtle changes to mouldings and a (supposedly) insignificant change in the way the screens were bonded by the original manufacturer. Could be they are having a similar problem...

mark.ritter | March 4, 2018

I have had mine for 2 months now. This happened to me one time very early and never again. Get on the latest firmware 2018.4 and that should get rid of that unless you have a hardware issue.

SCCRENDO | March 4, 2018

@mos6057. 2 people have a problem. Time for a recalll

ST70 | March 4, 2018

@SCCRENDO - My wife has experienced it 2 times...nothing in a while..and I just uploaded 2018.4.9 ...hoping that helps...

turksail | March 7, 2018

Update: Our dealership said they are waiting for an MCU update. The engineers are working on a software fix.

Daphne | April 8, 2018

Odd thing happened today. While backing up my rear back up camera went black on the screen. Then the entire screen went dark after I started driving. I tried a reset while driving but that did not work. Pulled over and spoke to Tesla Service. We tried to reset while service was in contact with my car. The service rep was unable to get a consistent tracking connection with my car. So I drove home without screen working. It would come on for 10 seconds and then go dark for 1 minute. Then I noticed (when the screen came on for 10 seconds) that the LTE connection was out and the tracking system had been disabled. Also strange was my phone key unlocked car but only the driver side mirror engaged.The passenger side mirror stayed in the locked position. On my phone it registered as locked but showed thecar in reverse.

When the tow truck driver arrived my car was working perfectly - no problem whatsoever. Service was able to connect to car and the tracking system and LTE were working perfectly.

STRANGE - Has anyone experienced this? Did someone temporarily hack into my car or is this some odd circumstance. I am currently up to date on my Software updates.

Tesla has no idea and no one has ever reported this issue. I also have an X and an S and never a problem.

I am perplexed and appreciate your feedback.

lilbean | April 8, 2018

Mine went black too but it came on after driving a bit.

H271 | April 8, 2018

Can you clarify turksail? A hardware update or OTA only? What will it resolve?

Pred4me | April 17, 2018

First day of ownership, first hour of ownership Driver door does not close until three tries, PSI problem, then Phantom drain, phone disconnects, door unlocks and locks frequently just walking by, then with update phone disconnected and then the music still plays with Bluetooth. Then yesterday went to have ice cream come out of ice cream shop car froze on the screen, had to reboot. They should name it STRESSLA.

SO | April 17, 2018

@Pred4me - seems a bit far fetched.

tootsieburpee | April 17, 2018

I love Tesla and I'm still waiting on my Model 3, but I found the UI to require too much driver attention compared to classical controls. The UI seems to be designed by a web designer following standard web protocols instead of creating new protocols for "eyes on the road".

How much easier is it to hover your finger, aim at a fan button, or wiper button, to tap it? in a moving car on a bumpy road? I've tried it, it's impossible! Your finger jumps about 2" around and requires you too look at your screen.

In traditional controls, you can easily feel for the button and hold on it.

With this you have to hover and make sure you don't accidentally tap something else.

- John from http://www.insurancepanda.com/

madrigalo | April 24, 2018

Happened on the first day of ownership and every day since. Phantom presses turn the volume up/down, navigation zooms in/out, etc.

zylka | May 22, 2018

Yes, took delivery last week. First time this happened (2 days post delivery), it really freaked me out. Nav flipped out, volume went to max. Three separate hard resets did not fix problem (and no, I don't have the plastic screen protector on, it was removed during delivery).

This is now happening every time the cabin gets hot. Called service but they haven't provided info on how to fix this problem. It makes the screen largely unusable.

Not to mention, when it happens, the screen remains on even after I exit and lock the car.

I found I need to pause the radio and turn AC off when I exit the car, otherwise car has the potential to play music at full blast and flip through maps (I returned once to my car and my Nav map was zooming in and out of Venezuela).

I'd consider this phantom touch issue to be serious as it makes the screen, which controls everything, unusable. I would like to know how this issue will be resolved, but have not gotten an answer from Tesla. And, it certainly doesn't leave a good impression on people who I show the car to--as you all know, lots of people want to see the car.

ehsmadhatter | May 22, 2018

I had this problem. Tesla service came to my work and replaced the screen, took about 2 hours.

zylka | May 23, 2018

Update: Got a call from Tesla service today. They are looking at event data and plan to send someone to check out the screen (in addition to coming to replace the glovebox which does not stay closed). Have to say, this is impressively fast service. They are clearly committed to fixing problems with the car.

billlake2000 | May 23, 2018

@reddragon, where is your service center?

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