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App Won’t Connect

App Won’t Connect

I experienced the “under maintenance” issue with the Tesla app like many other people. Today when I launch the app it seems stuck in a loop and never fully connects. All I see is “updated yesterday” and the circular arrow spinning non-stop. Anyone else seeing this or have ideas on how to correct the issue?

hokiegir1 | September 3, 2019

Try logging out of the app and back into it. Mine wouldn't connect this morning, but that fixed it immediately.

andrewsjra | September 3, 2019

Same here. Last night it wouldn’t connect to our Tesla’s or solar. I didn’t think until this morning after it was still stuck to just log out and back in. Everything works fine now.

dt22cc | September 3, 2019

Meanwhile, news outlets posting false articles that people were locked out of their cars for hours.

DJW53 | September 3, 2019

Log out under settings, Sign back in. All good!

mrburke | September 3, 2019

I deleted the App & reinstalled. That worked fine. Looks like I need to re-enable my phone as a Key.

I did not try logging out & back in.

aptwo | September 3, 2019

Happened to me last night as well. Car still open and drive normally. Just a minor inconvenient.

Nazrat414 | September 3, 2019

Thanks all - should’ve come up with “log off / log in” myself! Alas...

Joseb | September 3, 2019

Same for me, it was stuck in "Updated yesterday" since Sunday night. Logging out then back in fixed it.

82bert | September 3, 2019

Funny how the news tries to jump on this. Still a good reminder to keep the card on you. Reality is how many cars have 2 different ways to unlock them like the Tesla? There are a few with the hideous punch code on the driver’s door, but beyond that...

CST | September 3, 2019

It's actually a real problem. If you rely on your phone, the authentication bearer token expires eventually, *without any previous warning*. If the network is down, you cannot re-login to the app to gain access to the car. This is what happened to a number of users yesterday.

To compound the issue this weekend, apparently, many users were logged out of the app due to a glitch, and could not log back in for awhile.

I take my key-card if I can't walk back.

leo33 | September 3, 2019

The car's owner manual does tell you to always keep your key card with you in case your phone fails for whatever reason. Also, I remember being told the same when I first picked up the car.

apodbdrs | September 3, 2019

Always have your key card with you! Just because you can't link to the server does not mean blue tooth doesn't work, just have to be close to the car.

devilphish | September 3, 2019

Same for me, but I could still open the charging port with the app, but couldn't see any charging data. Logged out and logged in and it was fine.

CST | September 3, 2019

@apodbdrs - if your auth token expires, you are logged out and cannot unlock the car with bluetooth until you re-login. If the network is unavailable, you need to use your keycard.

tanya_liquorish | September 3, 2019

I am trying to provide app access to my secondary contact and I don't see the box of the VIN in my contact.

How do I give him access

M3phan | September 3, 2019

Daniel-san, log off...log on...

ken | September 3, 2019

Log out then in. Solves it.

apodbdrs | September 3, 2019

This is what I found in one of the Tesla videos:

When asked about the outage, a Tesla spokesperson instead pointed us to a Model 3 support page and specifically noted,

“A paired Phone Key uses Bluetooth frequencies instead of a network connection to communicate with your Model 3. This means that if you’re parked in an underground parking garage with no cell signal on either your phone or your car, you can still lock, unlock, and start your vehicle without issue.”

tbd2001_01 | September 4, 2019

Yes.. happen to lots of people... finally got it to work..

RollTideTesla | September 4, 2019

Anyone relies on their phone 100% to operate their car deserves what they get. Phones get lost, stolen, damaged, batteries depleted, bluetooth wonkiness, etc. I was surprised to learn not carrying the card was a thing. That's just dumb.

RollTideTesla | September 4, 2019

Anyone who relies on their phone 100% to operate their car deserves what they get. Phones get lost, stolen, damaged, batteries depleted, bluetooth wonkiness, etc. I was surprised to learn not carrying the card was a thing. That's just dumb.

CST | September 4, 2019

@apodbdrs - true, but to use the bluetooth unlock, you need to be logged into the phone app. If the phone app login expires, which it does periodically because the bearer tokens have an expiration (6mo ?), you have NO app access to your car.

You can simulate this. Log out of the app and see if you can unlock your car.

donstalker | September 4, 2019

Hokiegir1, THANK YOU!

Mochamoto | September 4, 2019

I was going to log off and log on in the mobile app until I saw the "All Stored Data will be Deleted". Hesitated for a day and did the "Log off, log on". "Wax on, wax off", which solved the issue.

Do anyone know what the "Stored Data" is?

howard | September 9, 2019

Phone application stopped working September 1, thought maybe it was a subscription thing since I bought it in September. Nothing I did worked until I just deleted the application from my iPhone, powered off the phone, powered phone back on and reinstalled the Tesla application. Now going out to reset the phone as a key. This is just irritating!

howard | September 9, 2019

Went through setting the phone key back up. Deleted the old profile from the car. Everything works again.

Joshan | September 9, 2019

the phone is simply a convenience thing. The master key to your car is the card and you shoudl always have it, just like you always have the keys to every other car your drive.

Sheesh, people will complain about anything.

howard | September 9, 2019

Joshan,

The phone application is more than just a convenience. It provides a host of fuctions the card key cannot. Right or do you deny that too? When I cannot check the battery status or turn the car on when parked at the airport when I get back from a trip it is irritating. On top of that car did not charge while I was gone and was pretty low. I could have contacted the parking garage office to check on the charger had I known. I could also comment it is never a problem with my OnStar app....

cqmail88 | May 2, 2020

My Tesla app will not update. I tried signing out then signing back into the account on the app 2 times and now it says “connection failed”. What do I need to do??

Thank you.

Lonestar10_1999 | May 2, 2020

Your keycard ought to work

EVRider | May 2, 2020

@cqmail88: Does your car have cellular access where it's parked? It needs to.

Akecheta | May 5, 2020

Anyone know where I should look to get help with this from Tesla? The app hasnt been able to connect to my vehicle all day. I’ve tried logging out and back in multiple times, deleting the app and reinstalling it, to no avail: “vehicle connection error”. The car is parked on my driveway with cellular access and should be in wifi range of my house. Thanks for any suggestions

Akecheta | May 5, 2020

Anyone know where I should look to get help with this from Tesla? The app hasnt been able to connect to my vehicle all day. I’ve tried logging out and back in multiple times, deleting the app and reinstalling it, to no avail: “vehicle connection error”. The car is parked on my driveway with cellular access and should be in wifi range of my house. Thanks for any suggestions

EVRider | May 6, 2020

@Akecheta: Try waking your car by opening the door and see if you can connect then. That usually works for me.

kenny | May 11, 2020

I have got the same problem. My app keeps showing ‘connecting’ at the bottom and nothing happens. I’ve signed out and signed back in, deleted and reinstalled the app, reset the vehicle by pressing the brakes and the 2 rubber scrolls, power off and on the car, all to no avail. I just realised that I can’t even see the availability of the superchargers any more. I cannot book a service cos the app is not working. I’m so frustrated, don’t know what to do. I’ve emailed AccountSupportEMEA@tesla.com. No response yet.

glenabong | May 14, 2020

When I log in to the app, it states "Sign-In Failed There are no products linked to your Tesla account" I can log in to the account on my laptop, but not the phone. I deleted the app and changed the password. How can I get the app to recognize my login info?

Magic 8 BaII | May 14, 2020

I have contacted the same Tesla rep who reactivated my banned account to help me with my new phone.

After explaining that they still have to offer service the answer I was was ‘Sorry sir, we cannot help you regarding your problem, you have to use you old phone till you receive a new update.’

Enough repetitive lying.

Magic 8 Ball | May 14, 2020

Where ya been fake Magic?

EVRider | May 15, 2020

@glenabong: “Sign-In Failed” and “There are no products linked to your Tesla account” are two completely separate issues — which is it? You won’t see the second message unless you’re able to log in to your account.

FISHEV | May 15, 2020

kenny | May 11, 2020 I’m so frustrated, don’t know what to do. I’ve emailed AccountSupportEMEA@tesla.com. No response yet."

Get a FOB or get the TapTes..com card/key holders so you just swipe with your keys for all the times the phone as key doesn't work.

As for getting it fixed, I'd drive to the Service Center with no appointment and, even with the Covid-19 distancing, they should be able get if fixed for you.

EVRider | May 15, 2020

@kenny: Don't show up at the service center unannounced, especially if it's not nearby. Even if your app can't connect to the car, you can still use the Schedule Service link -- try it.

stevepus | May 16, 2020

It happens to me just turn Bluetooth off and then back on from ur phone and it usually works

vickicoombs | May 26, 2020

I had my car delivered last Wednesday, the App sprung into life the next day. Today now 5 days later it says, Sign-In Failed There are no products linked to your Tesla Account - how do i rectify this? I have updated the App, turned phone off and on, stopped and started Bluetooth?? Or who do I call to get this sorted??

lynnbregman1 | June 20, 2020

Nothing worked for me

EVRider | June 20, 2020

@vickicoombs: If you go to your account online (web browser), is your car there?

bashlovka.anton | July 2, 2020

Hey. A few days ago, the Internet disappeared in my car, after a reboot it appeared again but the mobile application stopped working. I reinstalled it, went out and went in, made a complete rezet of the car but nothing helped. what to do? Tnx.

arthur731 | July 23, 2020

I’m currently ferrying a brand new Tesla Model Y home to the Yukon Territory Canada. My connectivity failed when I left my motel in northern British Columbia thus morning. Now I have to go to the car to ensure it is charging. I am charging on 110 / 15 amps at this lodge so will. Enchère for at least 48 hours as I am very low. Tried logging out and back in on both my phone and iPad. I just get the no connectivity swirling icon. There is no cell service here but there is WiFi. Does there have to be cell service for the phone app to connect to the car?

EVRider | July 23, 2020

@arthur731: Yes, you need cell service to connect to the car from the app. That’s how the Tesla servers communicate with your car.

stingray.don | July 23, 2020

Not just any cell service. The car uses the AT&T Network.

TeslaTap.com | July 23, 2020

I saw one thread that thought Tesla switch to Telus in Canada in 2019. I can't confirm that though. They do use AT&T in the USA and had been using AT&T in Canada.