Forums

Autopilot cameras failing?

Autopilot cameras failing?

I've had an intermittent issue where Autopilot would fail and it would say "Features may be restored on next drive" over the last few months. I had wondered what was causing it. I theorized there was a camera issue. This week proved it. Autopilot stopped working because "Autopilot cameras unavailable." I tried cleaning them at my next stop but it made no change. I scheduled an appointment next week to have a mobile service but this sucks. My car is barely a year old! I hope this is covered under the warranty.

surfpearl | December 10, 2019

Of course it will be covered, don't worry. Good luck and do report back after the appt.

spuzzz123 | December 10, 2019

Yes it will be covered, why wouldn’t it be? You got 50k miles on your car already? Take photos of your screen warning in case it’s hard to replicate during your service appt

-TheJohn- | December 10, 2019

Trippy and my sympathy! This is the first time I've ever heard of such a failure.
Tesla will definitely make things right and you'll walk away with the Grin.

M3phan | December 11, 2019

I’m wondering why you waited so long to service it… After the second fail I would’ve booked an appointment.

HummerMan3 | December 11, 2019

I've had my 3 for 1 year. 3 months in, the front camera failed. Initially intermittently, then constantly. I waited ~6 weeks to see if there was any chance I could get HW 3.0 if it was a computer issue, but once I brought it to the Tesla repair center, was told it was a camera issue. Replaced per warranty, had my car back the next day (kinda sad about the turnaround time because they gave me a S P85D to prance around in until repairs were complete) ;-)

aperfectecho | December 11, 2019

I was just going to do a post about this-I have had this happen intermittently over the past few months, booked an appointment at Tesla, then cancelled it because it seemed to clear up. But, I noticed condensation in the B-pillar camera, most notably on the driver's side.
Got the 2019.40.2.1 update, was excited to try the more aggressive lane changing, and got the message that my driver's side camera was blocked or blinded. Pulled over, sure enough, condensation. I think it happens there more regularly because that camera faces the sun as I drive South in my daily commute, so heats up a bit.
Will have it addressed, but it seems the seal on those B-pillar cameras need to be updated

bjrosen | December 11, 2019

I get the same warning every now and then.

rogerdata | December 11, 2019

Got the 2019.40.2.1 update last night. This morning for the first time I got "Left side fender camera blocked or failing".
Maybe a coincidence but never got it before. It was misting this morning but checked the camera when I arrived at work. It did not seem dirty. Also had the wipes on auto and was almost completely blind when I had to press the wiper button to see. This happened several times and I had to switch to manual. The wipers worked OK on 2019.36.2.4 yesterday afternoon. Don't know if the two problems could be related.I am also on hardware 2.5.

FISHEV | December 11, 2019

I get the Blind Side and Lane Avoidance going off and on when it rains. The moisture inside the pillar is something to get fixed.

spuzzz123 | December 11, 2019

"Left side fender camera blocked or failing" Is that the camera in the sidemarker? Do they really call it the "left side fender camera?" Doesn't sound very official. What to they call the rear camera? "The back bumper camera thingy?"

davembond | December 13, 2019

I had the same camera experience as rogerdata above (except for the right side). My car was definitely dirty, but it had been in the garage all night so the only difference was the update. I encountered it almost immediately when I came in for work. I stopped to (attempt to) clean the cameras but the warning persisted for nearly an hour. It came and went intermittently as I neared work. I'm going to give the fenders a wipe down and reboot before I head home and see if that prevents it from arising again.

SalisburySam | December 13, 2019

@spuzzz123, What to they call the rear camera? "The back bumper camera thingy?"

Hardly. It’s the ass camera.

Joshan | December 13, 2019

I normally check and clear the cameras every day before my drive. But I also use AP/FSD daily and have seen how much better it works with clean cameras.

garretn | December 13, 2019

@spuzzz123 - Left side repeater is what they call it.

So many times I have been told this is a known software issue it will be resolved next update. These issues with my car have been going on for close to a year now. I do have to admit since my last visit to the SC I have had no more issues. They didn't do anything except check the system. Maybe it was a loose connection and by them checking all the connections they fixed it or they fixed it but didn't document finding anything wrong so that the visit would not count as another repair to that system instead the paperwork stated system performing correctly.

FISHEV | December 13, 2019

Cruise, Blind spot and Lane Keeping go off and on with regularity in wet weather as the cameras are blocked and then clear and then get blocked again. That seems part of "normal operations" for the Tesla AP system. Only time Subaru's Eyesight system kicked off was intense fog. Tesla looks to do more but the price is a less robust system.

The moisture in the "B" pillar on the other hand is a malfunction that needs to be fixed and, based on previous posts about this, Tesla does fix that under warranty.

rogerdata | December 13, 2019

I had a different camera cut out/fail yesterday morning while on AP the system warned that I was to immediately take over, with and alarm sound then it shut off AP. Message on screen said due to "front camera" this time. It took some time for the AP indicator (steering wheel icon) to show back up. I checked the windshield when I reached my destination and it was clean. I tried a reboot later at work (two buttons and brake) and when the system came back up I had no sound, so I rebooted with just the two buttons (since I was driving) and the sound returned. No camera issues since then.
I am wondering if they are exceeding the capacity of the 2.5 hardware to keep up. Will post again if these problems persist.

FISHEV | December 13, 2019

"I am wondering if they are exceeding the capacity of the 2.5 hardware to keep up"

I'm told my LR AWD AP only car has 3.0HW and it loses Cruise, Blind spot and Lane Keeping with regularity so don't think it's a hardware issue as much as a software issue.

Magic 8 Ball | December 13, 2019

@FISHEV I think you may have a lemon, have you filed for a lemon law to make you whole?

shank15217 | December 13, 2019

@M8B FISH works for that Canadian Infinity dealer that recently had to sell their customer a Model 3

Magic 8 Ball | December 13, 2019

I wonder if all those years as EaglesPDX sealed his fate and Tesla karma put him in a Lemon? I sometimes wonder about such things.

WW_spb | December 13, 2019

Hmm Strange. Just drove in the rain with AS and AP on and surprise no error no warnings. Nothing

davembond | December 16, 2019

Follow up from my previous post. I rebooted and cleaned the cameras. I still encountered intermittent notifications for the right front fender, left front fender and both cameras. Eventually they subsided and have gone away completely for the last day or so. We'll see if they come back. shrug.

ytr3wq | December 16, 2019

My bad front camera's first symptom was "auto" headlights always on. As the camera got worse, the self driving status display was missing (no lane lines or other cars).

I waited on making an appointment for those issues figuring a software update would fix it since I didn't care much about self-driving. Sometimes it really is a broken hardware issue ...

Tronguy | December 16, 2019

Public Service Announcement:

FISHEV is a known troll of several years standing and several user
names who pushes an anti Tesla narrative. Please
take his opinions with a grain of salt, avoid any advice he may
suggest, and do not let him implant any Fear, Uncertainty, or, Doubt
about Tesla or your car into your own opinion.

Tyguy | December 16, 2019

Thanks Tronguy, and to set the record straight, the Subaru Eyesight system is good, but no more reliable than Tesla. I’ve owned a 2015 Outback since new and I’ve observed it cut out far more often than my Model 3. Eyesight works well and has tested better than premium manufacturers, but I prefer the Tesla implementation much more. Eyesight is confused by rain, snow, fog, ice build up on the windshield, bends in the road, construction zones, steep hills, and frequently false alarms for slowing vehicles. It’s also much less capable than Tesla. It’s a good system, but definitely not perfect as one poster would have you believe.

voytres | December 16, 2019

Hi,
These messages I've started seeing today:

- left door pillar camera blocked or blinded
- front camera blocked or blinded

A lot of Tesla owners are experiencing the same issue and discussing them on different forums. For most of them, the messages started after the latest firmware upgrade 2019.40.21.

Together with the messages, the autopilot can go on/off back in force, as well as the other cars disappearing on the screen.

Hoping the issue has been reported to Tesla and they are working on a resolution.

teslamazing | December 16, 2019

All this Subaru eyesight talk. Ppl don’t realize they are giving their 100% on this feature, which is why it statistically might work better vs fishy’s lane keeping argument. Tesla is giving their 100% on something much, much bigger.

If all Tesla has was lane keeping, I’m sure it would work 100% of the time as well..

teslamazing | December 16, 2019

Fish said autosteer works 100% of the time ( comment got flagged away) why is that? Maybe because it’s one of the first features to come out that improved exponentially over the years. Lane keeping, BSassist JUST came out.

Give it some time for it be perfected. If your not satisfied, sell it.

rxlawdude | December 16, 2019

I've had the camera failure message, which turns out to be a bogus error. Tesla initially diagnosed as a hardware failure, but I pushed them to try resetting at a deeper level than what we consumers can do. That fixed it, and it's never given another glitch after 6 months.

FISHEV | December 16, 2019

"Lane keeping, BSassist JUST came out."

This tech is at least 10 years old. Proven and works much better in other cars and has for years.

On wet mornings (just about every Fall-Winter-Spring morning) I get "Camera failure..." vs. the previous which was "No blind spot" and "No lane keeping". Looks like Tesla changed the error message but did not fix the problem with rain and moisture shutting down the AP system.

teslamazing | December 16, 2019

Was not talking about the “tech” I meant Tesla just implemented those features in their cars not too long ago.

Stop trying to twist the narrative.

WW_spb | December 16, 2019

Flag the Troll

FISHEV | December 16, 2019

" I meant Tesla just implemented those features in their cars not too long ago. "

Lane Keeping and adaptive cruise have been with Tesla since 2014 first version of AutoPilot. I know the Blind Side indicator in the graphic has been there for the five years I've been renting S's and X's for skiing.

The tech is old. No excuse for Tesla to have 3rd rate versions if you can call "Beta" systems "3rd rate" when all other car mfgs. have been putting out better systems for over 10 years.

AP is hostage to FSD.

WW_spb | December 16, 2019

Disclaimer!
FishTroll once again twists the truth and inputs disinformation. Be aware and don't fall for his lies.
Thank you.

teslamazing | December 16, 2019

“ Lane Keeping and adaptive cruise have been with Tesla since 2014 first version of AutoPilot”

2014?

Article 5/3/2019

https://www.greencarreports.com/news/1122918_autopilot-or-not-tesla-adds...

in7 | December 16, 2019

Yesterday I started seeing the error message "right door pillar camera blocked or blinded". I got out and cleaned it, but that did not change things. This morning I got that same error again, so once again I got out and cleaned it, but it didn't change it.

I tried something different this time: I cleaned the left door pillar camera instead.
That fixed the problem. No more error message about the right door pillar camera.

Finn Finnster | December 20, 2019

I have the same problems since the 2019.40.2.1 update. I am getting the message that my

- left or right pillar camera is blocked or blinded
- left fender camera is blocked or blinded
- right fender camera is blocked or blinded

which cameras changes all the time

Plus, my lane change is intermittently not working.

This happened in rain, sunshine, grey weather. I cleaned the cameras and sensors again and again. My back camera works with no problems.

Tesla Service did a diagnostic that came back with:

"We finished the remote diagnostics on your Model 3. It appears that one or more of the cameras is being blocked at various times. We would like to further inspect your Model 3 to see if there is a physical concern with the cameras" My next appointment that I got is mid February and a time that does not work for me.

Reading that you have these issues too, it seems it is a software issue rather than a physical one, especially since different cameras are failing at different times. It seems entirely random; during one trip different cameras are identified as blocked at least 10 times or more.

Does anybody know what is going on. I do not think there is something physical obstruction with any of the cameras, after all they work on and off. I can see this on the lane change. Sometimes the lane change to the right does not work, sometimes to the left it does not work, sometimes it works, always depending on which cameras are 'blocked' at the time. Note: this all happens during a 2 hour drive.

Anybody - can one expect any help from Tesla?

Customer Service seems to be nil. For the value of the car this is unacceptable, even if it is 'only' a Tesla 3.

Help, anybody???

garretn | December 20, 2019

During this morning's drive I got "Autopilot cameras unavailable" message. There always seems to be some kind of error message related to cameras with this car. Super frustrating. Leaving town in the morning for a 700+ mile trip i'm hoping this goes away and I have NOA to use on my trip.

rxlawdude | December 20, 2019

Try a deep power down and don't disturb the car for an hour or so. Do deep reboot (with brake depressed). See if that helps.

in7 | December 20, 2019

If you get a message about the right pillar camera being blocked, then clean off the left pillar camera.
If you get a message about the left pillar camera being blocked, then clean off the right pillar camera.

Worked for me.
Shouldn't be too big of a deal if autopilot gets the right and left sides of the car mixed up, should it?

andy | December 21, 2019

Rain, spray, low light (not darkness) and low sun all cause this for me. I’ve put it down to the limitations of optics combined with weather and season.

Maybe the warning messages are just the car giving us more info that it did before and, underneath, nothing has really changed.

If we are getting close to another release of FSD and Autopilot then drivers will need to be aware when the cameras are struggling. Maybe this release is just getting used used to that - intentional or otherwise.

I’m not too concerned. FSD is a long way off here due to regulatory issues and road design. California, where it is likely to arrive much earlier, has different road designs and an more benign climate - witness a recent social media video where a driver was describing mildly moist as “rain”!

andy | December 21, 2019

Apologies - I should have clarified my meaning of FSD in this context. I’m referring to 24x7x365, all weather, all sections of motorways and most trunk roads and city streets. I also mean FSD in the context of autonomous. FSD as a part-time, hands on wheel, driver aid has value and can be delivered earlier.

Next generation of cars, subject to changes in road design and regulation, should start to phase in full autonomy.

FISHEV | December 21, 2019

"I have the same problems since the 2019.40.2.1 update. I am getting the message that my

- left or right pillar camera is blocked or blinded
- left fender camera is blocked or blinded
- right fender camera is blocked or blinded"

This happens regularly during the 50 mile drive to work in the rain. Also the adaptive cruise has more random braking since the 2019.40.x.x. software revision.

"Plus, my lane change is intermittently not working."

Lane Keeping has always been intermittent, works maybe 10% of the time. Easy to test by going over line repeatedly. They only way to get Lane Keeping is to turn on AutoSteer. For some reason Tesla has poor Lane Keeping but good AutoSteer. A software choice to sacrifice LK to AS though it makes no sense that Tesla needs to make that functional sacrifice.

Magic 8 Ball | December 21, 2019

The FISHEV virus is here to infect your mind. Please note he will take any topic and use that as a reason to deflect to something he is sour about. Example:

Lane change is not the same as lane keeping.