I am going to try to keep this short. I am a huge fan of Tesla and all they are doing but after my recent brush with Autopilot I am at a lost for words... Maybe you guys can help me out here is the situation.
Saturday after in Houston, TX I am driving my Dec 2016 Model X P100DL using auto pilot on a local road that I have used it on several times before without any issues.
7:30PM with the Sun out blasting in the direction of travel. My Autopilot was engaged on a straight road that is very clearly marked with 2 lanes on each sides of the road and a median divider in between.
All is fine when all the sudden autopilot pulls my car into the curb on the right and totally messes up my wheels and tires. I was able to take over ASAP but it all happened so quick (I also did a quick bug report on Autopilot). I did not realize how bad the damage was until I got to my friends house and parked.
Monday morning I called Tesla to report and they said they were going to look into it. I sent them photos of my wheels as the requested and even sent a video of dash cam both back and front where you can clearly see the car run into the curb at which point after autopilot is heard disengaging.
To my surprise I receive a call back from Tesla saying the engineers looked over the videos and logs and did not find any error with autopilot.
I was advised that Autopilot is not meant to be used on local roads and that there is nothing they can do for me.
I am glad the accident was not Major but I know what happened and so did the passengers in the vehicle with me.
Tesla can always say they pulled up logs and saw no error on their end.
I was willing to put up with the FWD not opening most of the times and some other minor issues but after hearing this "BOLD LIE" from Tesla I am just in shock.
I was just wanting Tesla to know about the issue so it can be worked out in future releases or at least look into it but if this is how they respond how are they working with us drivers to improve Auto Pilot.
I am not going to lie and say I am not on the fence thinking about getting outta this Tesla mess by selling the MX .
I do have videos I can post link if anyone is interested but I just wanted to post this and let people know.