On 7/23/13, I had the unfortunate experience of walking out of the grocery store and watching a car scrape my MS.
The driver of an SUV left the rear passenger side door open, and backed out of the parking spot, crushing a 6" round section of the fender (to a depth of nearly 3"). When she realized what she did, she pulled forward, scraping the door against the hood, leaving a deep 10" scratch down to the aluminum, and brushing the front plastic bumper, scraping through the paint armor.
Fortunately, no one was hurt, and the damage was all cosmetic. The driver was insured by Geico. I found that little lizard to be quite personal, and he runs a tight ship. He did tell me that I would be covered for only 5 days of a rental car, which would have been disappointing if I had needed one. Fortunately, I did not. They offered me $20/day if I chose not to take a rental. Since I didn't need it anyway, I'm in!
I've heard some stories about long waits for parts, so I was understandably nervous.
We took the car in for an estimate, which came to $2,816.47, but warned us that it might increase. Since I wasn't the insured, I didn't care, as the amounts were a matter between the repair shop and the gecko.
The check arrived several days later, and we signed it over to the repair shop. They ordered the parts immediately, and told us to be patient. We were lucky, as we could easily drive it if we could handle people asking us questions about the dents.
To my amazement, I got a call the next day saying that the parts would be there in 3 days. Apparently there were some canceled parts locally and I got lucky. The parts were:
Front bumper assembly - $360
Front fender assembly - $300
The hood turned out to be a repaint.
Upon the arrival of the parts, we brought the car back. 9 days later, it is back in our garage.
When I picked it up, I learned that paint had to be blended with the driver door, so in the process they had to remove the door handle and side view mirror. The handle looks inset a bit, so we'll have them align it better on a follow up.
I also learned something about the painting process. When I picked up the car, they had not yet sanded and polished the paint, so there was a little bit of "orange peeling." I was told that it is normal, and that they needed to wait several days for the paint to cure before the sanding. The color is dead on. After Labor Day, I'll take it back for the final step, and we'll see how they did.
In the end, the breakdown was as follows:
Body labor - $810
Paint labor - $635
Paint materials - $304.80
OEM parts - $680
Paint Armor - $500
Storage - $2.50
Tax - $186.20
Total - $3118.50
These prices are in Connecticut.