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Complaints

Complaints

SUGGESTION!!!!

Excuse me for shouting, but would anyone discussing extreme complaints about their Model S or dealings with Tesla please make the thread private.

That should eliminate any suspicion of trolling, and let the rest of us take your complaint seriously.

It's easy to make it private.

This time I will do a double post with the duplicate being private.

justineet | June 21, 2013

@David70

They should make it both private and public. I don't think it is right to hide legitimate issues from potential new buyers. But they should make their post private too so we can be sure they are not frauds who have ulterior motives contrary to the best interest of the public.

S4WRXTTCS | June 21, 2013

The forum really should have a way of verifying whether a post was from a verified owner. So potential buyers like me can seperate possible trolling from legit complaints.

Most of what I've seen here has been legit complaints regarding issues that one expects from a car so new. Things like the Pano-roof noise, or the extreme tire wear. Things that have and will be fixed as time goes on, but will irk those impacted by them.

GReese | June 21, 2013

I posted this in another thread, but I can't access anything private and I am an owner.

Mel. | June 21, 2013

GReese, contact Tesla, they will fix for you.

GReese | June 21, 2013

I have, and they haven't.

GReese | June 21, 2013

The issue is that there's no correlation between their owner database and their forums. It is some kind of manual process, and there's a huge disconnect between delivery and the IT team. At least, that's how I understand it.

J.T. | June 21, 2013

@GReese

Have you tried Matthew at maldrich@teslamotors.com? He fixed it or me.

GReese | June 21, 2013

I'll try. Thanks!

GReese | June 21, 2013

That email address bounces.

Captain_Zap | June 21, 2013

At TMC there has been an increase in phony complaint posts. For example, a user claimed to be from California but the IP was traced to China.

We don't have a good tool box. That is the shortcoming of this forum being self-moderated by its members. All we have is private threads and flags. We just have to use our best judgement.

Everyone here really wants to help.

TFMethane | June 22, 2013

I've only been on the forum a few months, and I appreciate this calm discussion about the self-moderating issue. The problem is that there is a desire to call out trolls, but that's what trolls are trying to achieve.

In the future, I'll ask them to post duplicates as private.

J.T. | June 22, 2013

@GReese

Try his landline

p 650.681.5093

GReese | June 22, 2013

@jtodtman@gmail.com

Don't you see a problem with me having to go to all of these lengths just to get access to forums?

defmonk | June 22, 2013

+1 S4WRXTTCS

I've been pushing the point for some time. Why not just give owners a badge? Or, make the forums view only for non-owners. I find it incredibly suspect that, immediately after a major announcement by Tesla, the public forum is flooded with all caps complaints about the car, while there is little such action in the private forum...Odd, at best.

michael1800 | June 22, 2013

@GReese - I used the contact page, "My existing reservation" topic link to send in a note regarding access. It had a 24-hr turnaround. I believe the email was routed to the 'ownership experience' representatives. I can see how access to forums and 'my existing reservation' isn't exactly a confidence-inspiring match though. Worked great though.

GReese | June 22, 2013

@michael1800 I have asked through that mechanism, emails to my DS, my local service rep, and a call to the 877 number. None of those have been fruitful.

Ddowns2050 | June 22, 2013

I am an owner and can't do a private thread either. Those of you who can, did it happen automatically or did you do something to activate it?

rch1708 | June 23, 2013

I emailed Tesla, was called back and it was setup in 12hrs.

Eleonor2002 | June 23, 2013

In think the private approach is not a good idea. A would like to press TM to attach to every poster id the 'owner' word if he/she is an owner of a car. We have nothing to hide, so the prospect buyer can read all the posts...

David70 | June 23, 2013

@Eleonor,

Granted that would be a probably better way to do it. However, the history of this site is such that I would never expect it to happen.
E.g., all the requests for a search function hasn't gained any traction for the site.

A perhaps easier way would to be to create a private thread listing the names of all owner/reservation holder members. Then if there is any doubt, one could look up the names on that list.

Eleonor2002 | June 23, 2013

@David70

With search or not, this will not create any harm to the company. But trolling is a real threat, it is worth than a bad article in NYT! The goal is to eliminate the prospect buyers. I don't think TM know the danger of it. As a owner and investor( I risk 90k+ by buying this car) I hate to see this company fail for ignoring this treat.

justineet | June 23, 2013

@Eleonor

I believe an "owner badge" can only be done in an optional opt-in and opt-out basis for legal reasons. In other words, it has to be set so an "ownership badge" will be shown if the poster wants to reveal that information. This is due to privacy laws..

GReese | June 23, 2013

I think the self-righteous witch hunters are more of a danger.

carlk | June 23, 2013

@GReeseb Were you able to prove your owner credential or you're still busy trying to be a troll defender?

GReese | June 23, 2013

I have no need to prove any owner credentials to you.

Eleonor2002 | June 23, 2013

@David70

What I was proposing was just a start point. I try to find a solution to the problem. Once we agree, we can pesent to the high level management when they will meet with us. I still beleave that the person who is assign to monitor the forum( all the companies have one these days) is sleeping on the wheel!

@justineet
Bravo, we are making progress! There will not be dificult for a programmer to add a field to every login stated that you want or not to be seen as a owner. But TM should also add a message at the beginning of the forum stated that all the problems reported by a non-owner writer should be regarded as an entretainment, fiction stories. I think this is legal because an english judge declared the trashing of TM by a car show as entretainment, it was not a real thing! Any layer on this thread?

justineet | June 23, 2013

@Eleonor2002...to be honest with you I don't think Tesla is worried about "Trolls" because for every bull there r 100 legitimate posts which expose their hard-to-tell-straight stories...

Captain_Zap | October 19, 2015

Old thread spammed.

Alberto | October 31, 2017

Very disappointed !!!!
Our first Tesla, a 2014 had the rain sensor and it worked perfectly. We bought a 2017, model X 100D and ohhh surprise ... !!! It does not have a rain sensor !!!! It is more expensive, newer, more modern, but it does not have a rain sensor, as it surely has all Fords, Chevrolets and etc in the market today.
Very bad that they do not tell the client what they can or can not expect when they buy an expensive vehicle like Tesla.
And definitely they have to improve the customer service…

gsnat | November 20, 2017

Me and my wife went to shop for a Tesla S model on September 30th at Topanga Mall in Woodland Hills. We met Scott Johnson. He convinced us to buy the X model. When we were leaving, we told him we will come back tomorrow. He said if we bought the car on that same day, he would give us a interest rate of .99%. The monthly payment was $1504 with a down payment of 15,000. This deal was with a 6 year plan. He asked for $2500 that day. He said he would email me the contract. Total price of the car was 115,000. 10 days ago we got a call about the delivery date. The sales rep sent an email after we confirmed the delivery date. The email had different figures than the original terms. The interest rate was now 1.49% and down payment of 22,000. Scott (our sales representative) was fired so we were unable to reach him. The manager of the dealer does not want to honor our original agreement. When we looked at the original contract, we noticed that the interest rate and down payment were missing. We were obviously cheated. The store manager does not want to honor the contract. They will not return our $2500 although they obviously made a mistake.

Loc_Nguyen | November 20, 2017

@gsnat wow that sucks. I would elevate this issue however I can to Tesla brass. Twitter, YouTube, phone calls, email, etc... at least get your $2500 back. They should at least do that.

Anthony J. Parisio | November 21, 2017

gsnat,
Yes take this to a higher management level. I'm sure you can get your $2500.00 back. However the interest rate is not set by Tesla. It is separate banks and credit unions. I believe 1.49% is the best rate going. Don't let this rate be the reason you change your mind. As you see the reason they fired the rep. is he was not doing his job well. Finally as a 4 year owner of a Model S, I assure you there is no other car as wonderful as a Tesla. You will not believe how much life is easier with a Tesla.

DRFLGD | November 21, 2017

I haven’t see .99% in awhile (they ended in September). He was probably fired because he was promising people 0.99% when he wasn’t supposed to.

Loc_Nguyen | November 21, 2017

Honestly. 1.49% APR isn’t that different from 0.99%. I know the number says 50% more in interest rate but it is still very low. It’s more important to find the right car IMO. Don’t let small differences prevent you from getting your dream car.

Bighorn | November 21, 2017

To not buy the car over these petty discrepancies would be nuts. One person does not define the company.