Submitted by cfOH on July 4, 2013
I am expecting to take possession of my car later this month, but have a question for those of you who have used Tesla's Ranger service and understand their service policies better than I do.
I live ~120 miles from the nearest Tesla service center. I was told by a Tesla sales guy that their recently announced valet service is only available if you live within 50 miles of a service center. I purchased unlimited Ranger service, but am unsure (A) what situations will still require me to take it to a service center and (B) what will happen in a few scenarios, such as:
1) The car needs to be repaired or serviced and a Ranger determines that he cannot fix it at my location. What happens then?
2) If I have to take the car to a service center to get the annual service done and they need to keep the car overnight to address an unexpected issue. Will I get a loaner? Will they bring the car back to my house/work the next day?