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Credit card Update - Tesla Account

Credit card Update - Tesla Account

I've been trying to update my credit card all day so that I can pay for my Supercharger stops with my preferred card. Even after the webpage says 'credit card has been saved', the old card stays as the primary method of payment. Can't even add a new card as secondary source of payment. Anyone else having the same issue?

afcop2 | August 27, 2018

maybe you have to call Tesla 800 number?

lcoop96 | August 27, 2018

Maybe click on remove, log out. When you log in, nothing should be there?

nobachot | September 6, 2018

I experienced exactly the same issue as yours, I just tried to email the support, will see if someone responds tomorrow.

PT423 | September 7, 2018

Tried updating card. Ended up removing previous card and adding updated card.

Trekman | September 9, 2018

@PT423 - I ended up having to do the same thing. All works now.

HAYSAMY | October 2, 2018

Having the same problem. Remove and update ( no add option ) and still show the old card info.

Tesla Linda | October 26, 2018

I can't even see my credit card information since I took delivery, so I am unable to find where to change the credit card information for charging. Can anyone point me in the right direction.

jeff.vierling | November 3, 2018

I have the same problem. Has anyone resolved this? I tried calling the support number, but no answer after 3 hours on hold.

kevin_rf | November 4, 2018

Yeah, Tesla was unhappy with my supercharging. Finally figured out it still showed the card I made my day one reservation with in 2016. Updating the card fixed everything. Very confusing interface on Tesla's part.

dangregparker | November 5, 2018

I'm still having this problem. Have tried multiple computers, and every combination of edit or delete possible

Has anyone got this to work?

Thanks
Daniel

Nakid | November 5, 2018

@HAYSAMY, same here.

DiegoMartinQuiros | May 26, 2019

I just removed my old card and added a new card, but my account says no credit card on file. I'm freaking out because I HAVE to super charge in an hour.

cjboyce | May 26, 2019

We have the same problem... on a road trip. No way to contact a person at Tesla.

jjgunn | May 26, 2019

SuperCharging should still be allowed. It should just add up on your account.

cjboyce | May 28, 2019

Yep, added up until today when, for whatever reason, card stayed in account. Had tried the same thing probably 10 times on various phones, computers, on the car etc. Oh well. All’s well that ends well I guess.

alexjackson.001 | July 1, 2019

When attempting to add or update card information I found it better to use my phone rather than a computer. I logged into my account using my iPhone's browser (NOT the App) and went to "Account" where I finally saw the "Payments" option on the bottom and updated my card info there. For some reason, the web browser on the computer would not show this option. I hope this helps others who had this problem.

M3BlueGeorgia | July 1, 2019

You have to add a new card.

Then make the new card the primary.

Then give it a few days/weeks and delete the old card.

Note: There are advantages to have a primary and secondary card on file, so consider that.

suzer831 | March 9, 2020

i change cc number. It updated for charging but not the $9.99 for music/streaming service. Suggestions?

twobikes | May 22, 2020

All this time and posts but the problem is still there. It is just not that hard. C’mon

fazman | May 23, 2020

You do realize this is Tesla? If its a big/complex problem it gets solved. If its a tiny detail, that they feel “Eh its still working kinda”... then it gets no attention until it becomes a squeaking wheel (twitter mass public, negative attention).

So yea... i fee your pain but its par for the course to have the privilege to drive Elon’s dream.