I placed my reservation (Model X Reservation# 2,813) over 2 years ago. I am very excited about the Model X and the new advances that may have warranted the delay until Q3 2015. The topic that concerns me, however, is that communications from Tesla to the Model X reservation holders has been infrequent, inconsistent, and at best, spotty.
My initial impression with Tesla, after I placed my deposit, was that Tesla is a company that wants customers involved and seeks to keep them informed on developments in technology, EV legislation, and upcoming events. Unfortunately, a growing number of current and future owners are joining me in expressing their dissatisfaction with the level and inconsistency of communications that have been maintained between Tesla and Model X reservation holders.
Highly publicized events, such as the "D and something else" reveal, have left us speculating as to why some reservation holders get invites and/or notifications and others do not. We all believe in you, the Tesla Team, and most of all, our involvement in moving the planet toward sustainable transportation.
Unfortunately, of late, many of us have had to find out about events, legislation and/or announcements through articles published by industry analysts rather than from Tesla directly. More often than not, these analysts are not completely informed and their reports fall short or are inaccurate.
Perhaps it is an unrealistic expectation, but in my opinion, people that have placed their faith (and cash) in Tesla should be the first to know when new information is made available. Please take my comments as constructive criticism and if there is anything I can do to assist Tesla in keeping reservation holders better informed, just let me know. I am willing to volunteer as much time and effort as required.