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Don't get in an accident.

Don't get in an accident.

Sorry for the rant, but I unfortunately got in an accident May 4th.

Just got off the phone with Tesla and the repair shop, and there are still 2 parts that Tesla cannot source, and has no ETA.

What the F@#K!!!!!!!!. 7 weeks (almost 2 months), and my car has still not been worked on, nor do I have any sense on when I will get it back, all because Tesla does not have parts for its vehicles readily available. Of the rest of the parts needed for the repair, they just finally arrived today. That was still 7 weeks to get parts they DID have.

This is unacceptable. I love the car, but I am at the point now that I am making sure anyone I know who is considering buying a Tesla (or waiting for the Model 3) is aware of the issues I (and many others) face every day with this car when repairs are necessary.

Very disappointed.

Please drive safe out there. And don't get in an accident. You may be out of your vehicle for months.

Thanks for listening/reading,

Lonwa

tes-s | July 6, 2017

That is good advice!

I got hit while parked ($6k) and it was in the shop a week. Hit on the highway ($15k) and it was in the shop for 10 days.

Really missed having the car.

tes-s | July 6, 2017

Your issue may also be because the crash was on star wars day. Seems the 4th was not with you.

TeslaTap.com | July 6, 2017

Great advice - getting into accidents can hurt you. Glad you're safe (perhaps due to the Tesla).

With thousands of parts, many of which are no longer used in production, it is sometimes hard to get the parts you need to replace damaged parts - no matter what brand/ model of car you have. High volume cars that have been in production a long time often have the most parts - since they get into a lot of accidents! If crashing and repairing your car is the most important reason to get a specific car, I always suggest a Toyota Camry. Not nearly as much fun or as safe as the Tesla, but parts are often available due to the high volume of accidents (if the car is not outright totaled and you live through it).

hsuru4u | July 6, 2017

i hope for the 7 weeks it was parked inside?

cquail | July 6, 2017

There are two solutions to the problem. Buy a second Tesla for backup. Buy insurance that pays for a Tesla rental while yours is in the shop.

Tropopause | July 6, 2017

Lots of newbie's posting negativity since the stock has been retreating.

teslamotorfaq.com | July 6, 2017

Even Elon had mentioned he will get more body shop certified and assign a Tesla advisor to oversee the repair and ensure progress. I had heard people who had gotten a loaner after talking to SC or corporate for repair that last beyond a month. Try to ask Tesla SC to see is there anything they can do

carlk | July 6, 2017

And those newbie's never provide you with any info like which SC, which Tesla contact, which body shop and which parts the shop could not secure from Tesla.

carlk | July 6, 2017

And those newbie's never provide you with any info like which SC, which Tesla contact, which body shop and which parts the shop could not secure from Tesla.

barrykmd | July 6, 2017

I got a loaner after about 7 weeks.

lilbean | July 6, 2017

Rivets obviously!

Grond | July 6, 2017

Some people are just genuinely frustrated with the service experience, and are not stock trolls, whiners or unreasonable. Shame that some people immediately jump to the most malicious explanation versus recognizing that there is a point of frustration when one reaches out for help. Ask yourself, how long is appropriate to wait for parts, regardless of what the part is. I can understand that there will be intermittent delays, and occasional longer delays, but have to ask, what is reasonable? Humorously recommending that someone should buy two cars so they have one that works isn't the most helpful solution. At least, I assume it is humor. For those that make reasonable suggestions such as checking your insurance for its options (most have duration or $ amounts so we are back to how long is acceptable), reposting contacts within Tesla service, or other ways that they have been able to make some reasonable progress, thank you.

If Tesla is going to keep building new cars vs at the expense of servicing the customer that they already have, that is a short sighted view to customer service. Many companies have learned this the hard way. I don't have the reference, but there have been studies which showed that it was incrementally more expensive to obtain new customers vs retaining existing customers. I think I recall the cost was about 10-1.

Mike83 | July 6, 2017

Strange. For 4 years my Tesla service has been outstanding. They provide cool loaners when servicing and pick up my car over 250 miles from my home. Please post privately if you are an owner for verification. What country are you in?

I believe Tesla has 98% satisfaction much higher than any company or auto company

Silver2K | July 6, 2017

I went out and bought knee high galoshes today. the bullshit in the forum is getting close to knee deep

lilbean | July 6, 2017

I'm going to wear my thigh highs.

Silver2K | July 6, 2017

seems I may have to return the knee highs and go for the thigh highs, beans!

lilbean | July 6, 2017

See if Tesla will take them back.

Haggy | July 6, 2017

Satisfaction is no longer at 98% but still the highest in the industry. That doesn't include independent body shops and the problems getting parts are more common than they should be.

SbMD | July 6, 2017

@lonwa - Tesla put new programs in place to help alleviate your problem. Jon McNeil is in charge of revamping this process and has made headway. Please see the below articles, in case you haven't already moved up the chain at Tesla for your parts:

https://www.tesla.com/support/body-shop-support
https://electrek.co/2017/05/17/tesla-body-shop-program-equipment/

Hopefully this information and contact info will help.

KP in NPT | July 6, 2017

+1 Tropopause.

Lets see if Ionwa comes back to give real details.

lonwa | July 6, 2017

I am already working with someone on the Tesla Body Shop Support team and have been for the last 5 weeks. Has not helped much but at least I have a point of contact at Tesla who is owning their side of the parts equation. I will try and push for a loaner vehicle now as BarryKMD was able to.

Barry,

Did you escalate that through your local service center, or your body shop advocate?

Thanks

Lonwa

Silver2K | July 7, 2017

you will not get a loaner if the car is not in tesla's hands.

what are the parts and who are you speaking to at tesla?

Silver2K | July 7, 2017

by the way, my boots are on.

barrykmd | July 7, 2017

lonwa - I spoke with the service mgr at my local SvC twice. He said no. I then wrote a letter to Elon and sent it Certified Mail (figured a letter would be more noticeable than email). He never responded, but the SvC center called me about a week later offering a loaner.

Silver - just attach your pool pump to your browser.

High Plains Drifter | July 7, 2017

I find negative feedback absolutely vital and more helpful in my purchase decisions. When I purchase an unknown quantity, I check first that the product has a overall positive feedback average then I read the negative (not the positive) responses. Why? Ignoring the senseless rants, I want to see what consumers did not like about the product.

And that's why justified negative postings has a place in this forum. The true mark of an exceptional product is not measured by the multitude of accolades but rather in the lack of flaws. If you want a better product you have to identify the faults. Those who only provide positive feedback inhibit the product evolvement process.

NKYTA | July 7, 2017

@HighP, apparently Tesla didn't get all the positive feedback on "no center console". We were drowned out by those that thought it was a necessity. ;-)

lonwa | July 7, 2017

Silver:

Front Air Spring Module
Front Sub-Frame Assembly

Emmet and Calena have supported me from Tesla.

Thanks Barry. I will see what I can make happen.

danbry39 | July 7, 2017

Tesla really needs to get their act together in this regard. Owners, like Ionwa, need better treatment.

grins.va | July 7, 2017

@danbry39 - perhaps that is why Tesla recently created the Body Shop Support Program. Perhaps late to someone's thinking, but responsive none the less.

Captain_Zap | July 7, 2017

+1 NKYTA

I'm still miffed about the center console being forced on buyers. I hope my car lasts forever so that I do not have to buy a car with a console. If something were to happen, I'd be looking on the used car market so that I could still enjoy that open space. Center consoles are vestigial structures.

carlk | July 7, 2017

+1 Captain_Zap. That's the main reason I'm not going to give up my S with that nice and useful flat floor. This is one incident that made me to think Steve Jobs did have a point.

lilbean | July 7, 2017

The yacht floor makes it so easy to exit out the passenger side so you don't have to wait for traffic to clear to open the door.

BellevueWAModelS | July 7, 2017

@GROND , I agree with you 100%. I do love my new 75D but it seems like on this forum, there are some serious, Tesla obsessed folks who think Tesla can do no wrong?? When I read some legitimate complaints, there always seems to be someone replying "If you don't like it, don't get one" or " That is the Tesla way" etc...

After only a few days of getting my inventory S75D, they announced the new ones are getting a 1 sec drop in acceleration!.. This is after I confirmed with Tesla tech support that in the 2017 model year, there would not be any significant change in the car.

Who in the right mind would buy a car to find out a few days later that only a few days later, the same car would have a 1 sec drop in acceleration.. totally NOT cool.

Honestly, whether that is Tesla's way or not, they have to inform their customers, and perhaps make better cost deals, so that customers could choose whether to get the 1 sec slower one or pay a little extra for the faster one, etc... give people the choice!, not blind side them...

COMPLETELY NOT RIGHT! I am surprised that Tesla owners are not making a HUGE fuss about this. I would think even a CLASS ACTION would be possible.

lilbean | July 7, 2017

We signed this:
Agreement to Purchase. You agree to purchase the vehicle (the “Vehicle”) described in your Vehicle Configuration from Tesla Motors, Inc. or its affiliate (“we,” “us” or “our”), pursuant to the terms and conditions of this Agreement. Your Vehicle is priced and configured based on features and options available at the time of order. Options or features released after you place your order may not be included in your Vehicle.

sentabo | July 7, 2017

Thank you, lilbean. The sense of entitlement that some people carry with them amazes me (and makes me shake my head). Jeez.

Made in CA | July 7, 2017

@lilbean and @sentabo +1

BellevueWAModelS | July 7, 2017

Thanks @lilbean for that. I agree that I signed that.

That agreement goes with any other make too. However, you don't see BMW altering their 750i , making it 1 sec faster a few days after you buy your car. they will at least tell you that there might be some cosmetic changes or other changes... not a performance change.

Perhaps I am the one here with issues..:)

No entitlement issues here..BTW

rxlawdude | July 7, 2017

None of those complaining have answered the question, "If Tesla made an improvement beyond what you ordered and included it for free in your car, would you bitch about it?"

Anticipating no one will honestly answer "yes," let me point out this is the flip side of the exact same coin.

BellevueWAModelS | July 7, 2017

I paid significantly more for my Porsche 911 C4S from a 911 C4 because it had 1 sec faster time.

Performance drivers understand this.

lonwa | July 7, 2017

Update for those interested.

Not sure if this is from help via you guys, or my posting, or writing a strong email to my body show advocate, but both parts have now been sourced, (Thank you Omar at the Burbank Service Center), and they are getting me a loaner till I get the repairs complete (which will still take 2-3 weeks).

I am in a much better place now that I feel I am getting taken care of. There is a light at the end of the tunnel. Huge improvement.

Thank you if you provided any help with my case.

Lonwa

tezzla.SoCal | July 7, 2017

I was just planning an accident; but thanks to this thread; I guess I'll wait!

Silver2K | July 7, 2017

Wow a loaner for body shop repair... I asked my guy that and was told Tesla 's policy is if they don't have the car, the can't issue a loaner.

I would think that's the proper policy.

lonwa,
The parts department chimed in a few days ago and they probably noticed your post after you named the parts.
Congrats!

njelectric | July 7, 2017

That is very good news. It is good that things are finally moving forward. Hopefully Tesla continues to improve in this area.

barrykmd | July 7, 2017

Silver - A loaner is the right thing to do if Tesla can't provide parts in a timely manner.

tezzla.SoCal - Careful what you wish for!

SO | July 7, 2017

@Belleview - https://electrek.co/2014/11/10/20-model-s-improvements-every-week/

This is from 2014. Old news. But I'm sure you could find some lawyer willing to support you in a class action lawsuit if you feel so inclined. No different than the regen lawsuit I suppose.

*sigh* - what a drag on our legal system.

ST70 | July 7, 2017

@BellevueWAModelS- "I confirmed with Tesla tech support that in the 2017 model year, there would not be any significant change in the car." huh? please share the confirmation process. I'm thinking of getting a new iPhone, but before I do that I want to confirm with Apple tech support that there won't be any significant changes in the phone for another year.

BellevueWAModelS | July 7, 2017

@ST70.
When I spoke to a Tesla Specialist why there was a price difference on a New Inventory Model S and a Custom Order one, with the same options , we also got into the discussion of whether there were any more major updates to the current 2017 Model S due this year. He could not guarantee that there would not be any changes for the 2018 models but for this year, 2017, NO CHANGES planned. This is what I was told.I was not in a rush to get a Tesla and would have waited a few months if I had known. My BMW 650i was perfectly fine.

And yes you can confirm with Apple that there won't be any significant changes for the following year. They will tell you that the next model iPhone 6 or 6S or 7 or 7S etc.. is due and the due date. The new models will have advances.They will not make any changes to the current iPhone you have.. Try another example please.

ST70 | July 7, 2017

@BellevueWAModelS- you are the douche of the month! You don't get it....what compelled you to buy the Tesla then if you were perfectly fine with the beemer?

carlk | July 8, 2017

Lol beamer. 2018 model is the same as 2017 model which is the same as 2016 model...and some are happy about it. Lol...

Silver2K | July 8, 2017

barrykmd | July 7, 2017
Silver - A loaner is the right thing to do if Tesla can't provide parts in a timely manner.
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I agree with that

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