Submitted by skepticzmind on July 23, 2018
Today I had no access to my Tesla/SolarCity account. Turns out an employee screwed up and gave access to another customer to my account. So all my personal information which was completed and downloadable info was available to them. The new email was not mine nor did I recognize the name after speaking to customer service. I ended up doing some research and found who the person is and their phone number in case I need to contact them later. I would believe there would be some security prevention or noticed to allow me to know of any email changes. Has anyone else have to deal with this issue? what would you do if this happened to you? I'm quite sure my some law or protection for consumers were violated.