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Extended warranty..?

Extended warranty..?

How many owners are buyng extended warranty?

AmpedRealtor | October 18, 2013

Me!

ir | October 18, 2013

Me too.

Chuck Lusin | October 18, 2013

Have it!

SCCRENDO.Ca.US | October 18, 2013

me but got it at $2500

Carefree | October 18, 2013

Nope - who knows what Tesla will release 4 years down the road. Had they allowed for transfer of warranty to dealers when the car is sold, I might have gone for it. I've always traded my cars in for new ones - no interest in haggling with private individuals.

Captain_Zap | October 18, 2013

I would have if it was available in my state.

pimp-boy | October 18, 2013

I got it when it was $2.5k. Even though the powertrain should be solid, all the motorized door handle, power trunk, map lights, the screens (my fan was defective so they replaced the WHOLE dash screen), AC unit, air suspension can be prone for failure. It's a new car company for this particular model and there's nothing proven yet in terms of reliability.

AmpedRealtor | October 18, 2013

Even if I keep the car for only four years, the additional four year warranty will be good for resale as it can be transferred to a new, individual buyer.

Thomas N. | October 18, 2013

You should be in no hurry to purchase it. You have up until the original 4-year warranty is over to purchase the extension.

Of course the price could differ quite a bit. Hopefully Tesla will give us a headsup if they're ready to raise the price to $6000.

MacDaddyDude | October 18, 2013

Planning on getting it...haven't taken delivery yet.

Captain_Zap | October 18, 2013

@Thomas N

Am I misunderstanding this statement on the Services Sign Up page?

"Four year extension plans are only available in combination with an initial four year service plan at this time. Extension plans may be available for individual purchase in the future. Availability, duration, and pricing subject to change."

I read that as if you must buy it with the initial plans. I Tesla asked if people from states that don't have plans approved yet can get waivers from that condition and I was informed that we could. I'm hoping that information was correct.

Mathew98 | October 18, 2013

You have 30 days from delivery to purchase the extended warranty. I paid $2500 for the extra peace of mind because I intend to keep my S60 for at least 10 years.

vipdoc | October 18, 2013

@Mathew98, actually you can purchase the extended warranty 30 days AFTER your current warranty ends (4 years;50,000 miles).
You must purchase the prepaid service plans within 30 days of taking delivery.

Thomas N. | October 18, 2013

Correct, VipDoc. That's the way I understand it as well.

Thomas N. | October 18, 2013

Here's the actual text from my services page:

EXTENDED SERVICE AGREEMENT
Tesla’s extended service program covers the repair or replacement of Model S parts due to defects in materials or workmanship provided by Tesla. Coverage lasts for four years or 50,000 miles (whichever comes first) and begins on the date your warranty expires, as long as you purchase this service within 30 days of your warranty’s expiration.

vipdoc | October 18, 2013

My main concern is that accidents happen. What happens if I get into an accident that totals my car before the initial warranty expires? What happens to the prepaid extended warranty that never came into effect? Am I out that $4000? Will they refund that to me since I never had an opportunity to use it? Going to ask these questions to the service center when I take my car in next week.

Thomas N. | October 18, 2013

You're out the money, VipDoc. It's a valid concern. By not purchasing it now you can't lose it in case anything dramatic happens within four years but you risk the cost going up to $8000 four years from now and you're back to square one.

I'm still thinking about it. There's something nice about knowing that anything that goes wrong with your car within 8 years is completely, 100% covered.

JohnnyMac | October 18, 2013

@captain_zap and others.

Unless something has since changed, there is no requirement to service the MS to maintain either the original 4yr/50k warranty (see Elon's public statement re Best Warranty) OR the extended 8yr/100k extended warranty! I have an email specifically staing that directly from George B. which I received in response to this exact question which I asked him directly before I purchased the extended warranty during the period in which they decided to honor the original extended warranty pricing for existing owners when the new pricing was announced. Fact!

JohnnyMac | October 18, 2013

After my last post, I noticed the specific language you quoted stating "at this time" so perhaps they have since change the terms. My email from George B., is printed and framed with a copy locked in the safe! :-). That said, this change would be completely inconsistent with Elon's public statements at that time.

vipdoc | October 18, 2013

Thomas, that would be very irritating to lose that money when the warranty didn't even come into effect.
I agree it is nice knowing if something goes wrong then everything is covered. If Tesla increased the price beyond $4000 then I will have to take my chances. Especially if they increase it to $8000. That is $2000 per year worth of repairs. If I have $2000 worth of repairs every year then there is something majorly wrong!
I don't think the warranty will be worth it if it increases beyond $4000.

DallasTXModelS | October 18, 2013

You really have to read it close. They chose a misleading name for the service plan.

One is an extension of the 4 year 50000 mile warranty the other is 4 year 12 month or 12500 mile annual service that is $600 a piece or $2400 for 4 or bought 30 days before the end of the original 4 years or 50,000 miles for $1900 which is a savings of $500.

The other is a 4 year 50,000 mile warranty at the end of the 4 year 50,000 mile factory warranty bringing it to 8 year and 100,000 mile warranty but it must be bought within 30 days of delivery of the car but may be offered at a later date sepaeately.

One is an extended warranty the other is a annual inspection service which covers wiper blades, brake pads, roadside assistance and remote monitoring of your car.

Captain_Zap | October 18, 2013

On my services sign up page, the Extended Service Plan and the Extended Warranty are only sold together as a bundle.

That is why the statement, "Four year extension plans are only available in combination with an initial four year service plan at this time." makes me think that extended warranty is only offered when the car is new.

Different States have different laws though, so the answer might be different for each State. Maybe Tesla has different offerings based on that issue. I've tried to purchase the Extended Plans but I just get a message that they are unavailable in my State.

JohnnyMac | October 18, 2013

Interesting. I am in CA FWIIW. Could be state related or a general policy change since June.

riceuguy | October 18, 2013

Back to the original question, I bought @ $2500 since this is the first car I plan to keep for a long, long time! Provided I pay for the annual service, the car is fantastically well taken care of for the next 8 years!

hfcolvin | October 19, 2013

I got it @ $2500. I got the whole kit and caboodle 8 years warranty and service so that way I don't have to worry about parsing out which plan means what. Gives me piece of mind on the air suspension and touch screen too.

As an added note, I'll see people complain from time to time about the incremental improvements in the car (parking sensors, better build quality and what not) and that the earlier buyers got screwed out of these but IMO we got the advantage of lower pricing and decent deals on the service/warranty plans.

J.T. | October 19, 2013

@hfcolvin. We also got to drive a superior machine sooner. First on the block has immeasurable cache as well.

redacted | October 19, 2013

@jtodtman AND there's a real cachet to it as well.

AmpedRealtor | October 19, 2013

As others have already said, the extended warranty and the extended service plan are two different things. Yes, to get a 4 year extension on your extended service plan you must purchase the first four year extended service plan. It's the 4+4 extended service plan. THIS IS FOR SERVICE. Has nothing to do with the warranty - totally different product. Also, only the service plans must be purchased within 30 days of delivery. The extended warranty can be purchased at any time during your initial warranty period, just be aware that Tesla may raise the prices in the future.

The warranty can be purchased separately in states where it is legal to do so. If you do not see an extended warranty (not "service") in your dashboard, then you probably cannot buy one in your state due to the local laws.

AmpedRealtor | October 19, 2013

CORRECTION - The extended warranty is called "EXTENDED SERVICE AGREEMENT" by Tesla. The pre-paid service plan is called "4-YEAR PLAN" and variations thereof. This is directly from my dashboard.

J.T. | October 19, 2013

@blastum thanks for finding that "t" for me. I had no idea my ipad dropped i.

TeoTeslaFan | May 31, 2014

I don't understand why Tesla have an extended warranty but decided to call it something unrelated and confusing like "service" agreement? This is confusing because "service" is already something else they sell. Warranty does not mean service. Worse yet, not only does Tesla sell warranty and call is "service" they also try to sell it on the service page, under the "service plans" menu of this website. If you go to this page you can see what I mean: http://www.teslamotors.com/service#/service-plans

I think everybody knows the difference between service and warranty, except maybe Tesla but here are definitions from an automotive website:

http://www.motorera.com/dictionary/SE.HTM
"SERVICE: Periodic maintenance usually carried out by a garage; includes changing the oil and oil filter, checking the brakes, tires, ignition (usually changing the spark plugs), electrical, fuel and cooling systems, and taking the vehicle on a test run to check the steering, suspension, and transmission systems as well as the performance of the engine and brakes."

http://www.motorera.com/dictionary/WA.HTM
"WARRANTY: The promise made by both the vehicle manufacturer and the vehicle dealer to fix or replace parts on a new vehicle if there is a malfunction before a specific time or distance has elapsed. In some instances some manufacturers or dealers grant warranty even after the expiry of the designated time or distance. This is called good will warranty."

I think Tesla is doing the worst thing they can by using the term "service" instead "warranty" because they already sell service. There is already an extended service plan. But on top of they they have an extended warranty but it is called "extended service agreement" instead extended warranty, making it practically invisible to people who are searching for it because it doesn't have the correct name and it has the same name as something else they are selling and it is on the same page.

I'm a big fan of Model S for months. I watched a lot of videos and read many reviews on many websites and it is the first time I have discovered that there is an extended warranty even though it is called "extended service" which is different then the other extended service even though they are both on the same page. So confusing.

With so much research and reading about Model S, it took me 4 months to find out there is extended warranty. Tesla is hiding this really well.

Edmunds.com has a model S and they had their drive train changed 2 times. So now they are on the third drive train. But they still very fair in their reviews. They keep their cars for years and continue wiring reviews.

However their readers are sometimes not so forgiving. So today there was an article and in the comments the user with the nickname "mercedesfan" who apparently also owns a Model S said "I definitely will not be keeping this car past warranty expiration".

http://www.edmunds.com/tesla/model-s/2013/long-term-road-test/2013-tesla...

I wanted to post a reply to that comment and suggest that they should buy an extended warranty but I didn't know if it existed. I searched and found some old topics that are a year or two old and they talk about extended warranty but I still couldn't find any information on extended warranty anywhere on the Model S pages. Maybe Tesla offered it initially but then removed it. Why else wouldn't there be any mention of extended warranty especially considering that some drivers have so many problems with the car.

I kept reading and then I finally discovered there is an extended warranty but it is not called extended warranty. I hope they change the name to extended warranty and move it to a sub menu called extended warranty to further prevent confusion with service plans.

By the way if you are a member on edmunds.com, you could post a reply to that comment and mention the extended warranty. I'm not a member and didn't bother openening an account just for that.

twoisbetterthanone | May 8, 2015

I know this is an old topic, but everyone complains that we don't search for things first before asking, so I did and this is the most recent one that came up. Maybe my info will be useful to others.....

Anyway, I called and asked Tesla directly about the warranty. I bought my car used and wanted some clarity before purchasing the extended warranty.

First question, am I able to, since I bought it used?...Yes.

Second question, is the warranty transferable to another owner?...Yes. No transfer fee, it goes with the car and shows up in their system.

Third question, when can I purchase it?....Anytime before the original factory warranty expires, 4 years or 50,000 miles, whichever comes first. However, they cannot guarantee that the price won't change at any given moment. In other words, if Elon needs an influx of cash to satisfy stockholders as to Tesla's current bottom line, price could go up by $2,000 tomorrow.

Fourth question, Can I cancel the extended warranty?....Yes, you will receive a prorated refund based on the remaining amount of the warranty not used. If cancelled prior to it kicking in (48/50,000), full refund. They were not sure what the prorated chart would look like, but I assume it will be along the lines of what other warranty companies do. So, if a new owner doesn't want it or your trading the car in, you can cancel the warranty and get at least some of it refunded.

Hope that helps.