I know things are new with the Tesla business model and there will always be hiccups, but I ran into some disconcerting moments recently:
Chatted with my rep before signing my MVPA and had a few questions for him about recharging and road trips (pre Supercharger announcements.) Basically I told him I had to drive 540 miles every few months between DC and Michigan and wondered how hard it would be. I was informed for the next 5 years give or take, the only option I'd have was stopping for three nine hour recharges. When I went over the math with him, he agreed I only needed 2 with a 65kw battery, but ended the conversation with "this really isn't the kind of car you can take that kind of trip in reasonably until they come out with superchargers in 5 years."
Disconcerted, a week or two later, I walked down to the Tesla dealership, it's on my walk to work - a nice detour by the way - and asked if what he said was true. The very nice lady in charge straightened things out for me, explained about RV charging options and the upcoming Superchargers within a year or two. (still pre-supercharger announcement)
As I'm a contractor who tends to move a lot, I had further questions about living in a city style apartment in DC and finding adequate charging. I know there's one apt complex nearby that announced they were installing EV chargers, but wanted to explore options. When I walked into the dealership and asked "Do you guys have any suggestions on where I could live around this area to best charge my new car?
I was met with the following options:
Anywhere! - followup: more specific please?
You could charge publicly! - followup: I'm not sure that's really realistic for a 15 hour+ charge
Well....We don't really know, just ask your garage to install a plug
None of these seemed like terribly good answers to a fairly normal seeming question involving range anxiety with their brand new product. I never ended up getting a good answer, still looking around for a good place to park.
Wondering if anyone has had similar experiences. For a group devoted to making you feel good about what amounts to a $75,000+ comparatively untested technological gamble, I didn't leave with a terribly good taste in my mouth.