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Headlights eyelid

Headlights eyelid

I recently took delivery of a CPO 2016 model S 90D. It’s an AP1 post refresh. I noticed that the leds don’t seem to be bright all around the headlight. The side is very bright but the top strip is almost off.

Here are two pictures, the first one is a photo I took at night of my model S, the other one is from the Tesla website.

https://ibb.co/qkM4xdj

https://ibb.co/RBvB5JC

Btw, both my headlights look the same, they are both very pale on the upper eyelid. Did I forget to turn on something? Do you think there is an electrical issue?

First time I noticed was after I parked the car. I thought maybe that’s the way they are after leaving the car. Since then I noticed it on the rear bumper of other cars while at a red light, so they really are like that all the time at night.

SoCal Buzz | December 2, 2018

They are daytime running lights. In your pic, it appears headlights are on? Hard to tell but try pic in similar lighting.

Tldickerson | December 2, 2018

They are starting to go out. I had both of mine replaced a while back for the same reason. Tesla should replace them under warranty for you.

p.c.mcavoy | December 2, 2018

This appears to be a common failure mode with the refresh headlights. It’s always the top part of the brow that goes out. I have a similar vintage car as you; mine is a June 2016 produced MS90D. I didn’t notice mine dimming/yellowing and only noticed after the top brow was totally failed. Had mine changed out late Feb 2018.

If you car is still under warranty they will change them out for you without charge. The whole headlight assembly needs to be replaced. Outside of warranty appears they run about $1000-1100 each. I’ve not heard if there is a second generation design that addresses the common failure mode.

Scorpyo | December 2, 2018

Thank you for the replies.

@SoCal Buzz, yes headlights are running. Unfortunately the photos at night don't come out as clear as the one on the Tesla website.

@Tldickerson, I was wondering if they were fading or if it was a bad connection.

@p.c.mcavoy, yes my car is still under warranty, I just got it about 3 weeks ago, it's a May 2016 produced MS90D. I'll schedule a SC appointment and see if they can get that replaced :)

I actually just brought the car to the nearest SC a few days ago to get a second key fob and get my windshield wipers replaced. I feel like the delivery center didn't do a great job checking the car before delivery as the previous owner account (car settings, music account, ...) was still active and the owner info were still in the glove compartment. One key fob was missing and I was told to just go to the nearest SC to request one. The windshield wipers were in very bad condition and the tire pressures were at 43 except for one tire at 40 which kept triggering the low pressure light.
Very minor issues but made me think that they could also have neglected to check other parts of the car.

FYI I live in CT and took delivery of the car at Mt Kisco, NY. Service Center in Milford, CT has been great so far.

p.c.mcavoy | December 2, 2018

@Scorpyo - Wait until it’s dark, then unlock your car using the app. That will trigger the running lights to come on and you can get a decent picture to show it being on the way out. Do you have an email address for service advisor at the Milford Service Center? I emailed pictures ahead of time to my service center and they went ahead and ordered the headlamp assemblies in advance. This way they had them on hand ready to install when I took my car in for service.

Silver2K | December 2, 2018

Looks like the BMW problem where the halo rings start fading, yellowing and finally go out.

Scorpyo | December 2, 2018

@p.c.mcavoy I tried what you said using the app, the side and lower strip really looks like the Tesla website photo but the upper eyelid is still very faint like in the photo I took the other night. I tried retaking a photo but it’s raining and my cellphone doesn’t seem to catch the led strip, only a big ball of light.

I did send the photo shown above to the Milford service advisor, I’ll wait for his response. Hopefully they can replace that. That might also explain why the low beams didn’t seem very bright at night in dark roads, I’ve been using the auto high beams to compensate.

Boonedocks | December 3, 2018

My March 2017 Delivered S100D is waiting on it's 2nd headlamp assembly replacement due to the exact same problem. Mine have both been the 1/2 brow part towards the center not the outside.

Silver2K | December 3, 2018

This is actually not a problem, it's the characteristics of the technology. After warranty expiration I would think Tesla would make folks pay with "wear and tear" as their reasoning.

Boonedocks | December 3, 2018

Aren't LEDs supposed to last at least long enough to get out of the usual warranty zone LOL LOL LOL

"LEDs have a rated life of up to 50,000 hours. This is approximately 50 times longer than a typical incandescent, 20-25 times longer than a typical halogen, and 8-10 times longer than a typical CFL. Used 12 hours a day, a 50,000 bulb will last more than 11 years"

tomphamwd | December 3, 2018

Theoretically "Yes", but this stuff is made in China.

jordanrichard | December 3, 2018

Do you have the DRLs set to off?

p.c.mcavoy | December 3, 2018

@jordonrichard - The refresh models do not have a separate DRL on/off setting. They come on automatically unless you have range mode activated.

If they were switched off due to having range mode on, then the full brow would not illuminate where the failure mode is that the band across the top goes out but that up the outside edge of the lamp continues to work.

RanjitC | December 3, 2018

I have a May 2016 refresh P90D and had the passenger side eyebrow go out. This was fixed at my first service , no excuses or information was given. This is the first time I'm hearing that this was a known problem.

Silver2K | December 4, 2018

I believe on v9 the DRL on/off switch is no longer available.

jordanrichard | December 4, 2018

My car is a 2014, I have V9 and turning off DRLs is still an options. Granted the format for controlling lights has changed, but it is there, I just checked. It is right above where you have the option to set the headlights up to either be on or off upon exiting.

MJP.75D | December 4, 2018

My 2016 refresh is going in for service on Friday and will be having both headlamps replaced due to DBS (dark brow syndrome) — Service gave me no pushback on it and has even secured the parts in advance of actually seeing the car.....

MelaniaFromBrentwood | December 4, 2018

Happened to me as well on refresh early 2017 S. They replaced under warranty. At this point, aside from the battery and motor, the car is basically new (sunroof, 2 front seats, lights, one of the quarter panels, many others)...

Silver2K | December 4, 2018

Sorry I meant in the quick controls tab, jr

gregrt | December 14, 2018

Picked up my Model S the end of Sept 17 and one month later noticed the driver side signature light was dim at the outside edge. It was replaced for free. Then 11 months later it happened to the passenger side. Replaced for free.

Boonedocks | December 14, 2018

March delivered 2017 had the drivers side replaced at month 3......passenger side was replaced by a Ranger today at 59k miles 21 months....in the rain too..

https://twitter.com/s100dfan/status/1073643029838381056?s=21

p.c.mcavoy | December 14, 2018

@Boonedocks - so the one today, 59k miles/21 months ... did they charge you for that, do under goodwill, or you possibly have the extended service agreement? I've heard the headlamp assemblies are not inexpensive with costs I've heard at $1000-$1100.

Boonedocks | December 14, 2018

I do have the extended warranty but I was not charged a deductible. My invoice said -0- so not totally sure if it was goodwill or extended warranty with no deductible

Scorpyo | December 20, 2018

I finally got this issue fixed yesterday afternoon.

https://ibb.co/pbVRY5W

https://ibb.co/LgRj0nK

Looks much better :)

The service center did it free of charge, billed under the warranty. The car is a CPO from 2016, I only got it for 1 month so far.

I have the 4 years 50k miles warranty and still 6 years left on the battery.

robgorman | December 20, 2018

Just noticed the eyelid light on the driver side of my Sept 2016 75D is out. I have 53,041 miles on my car. Taking it by SvC tomorrow. I will post the price to repair since I am out of warranty.

Langhorne | December 21, 2018

Passenger side eyelid went out on my June 2017 MS75. Took almost 2 months for them to get the headlight shipped, but a ranger came in and replaced it a couple of weeks ago. I have 38k miles on the car, so am worried about the other one going out after warranty. I tried to get them to replace both preemptively, but they wouldnt budge and only replaced the defective one.

Mjthacker | October 22, 2019

Crap. Mine is not suffering from the same issue.

Hoping to get this resolved soon. I’m still under 50,000 miles so shouldn’t be an issue but it looks awful with the dim light.

Can’t be rolling in a Tesla with a bobo light.