I have been driving Teslas for 6 years and recently took delivery of my third Model S. From the day I picked up the car until today, I have received very poor customer service and no action for the bumbling mistakes Tesla has made. This is a far cry from what Tesla was 3-5-6 years ago when they had great customer care.
I picked up my Model S 100D on Nov., 16th, 2018. To this day – well over two months later - Tesla has failed to file the appropriate paperwork with the DMV. I have not received my license plates, which means I missed the deadline to apply for HOV and CAV decals (must do so within 60 days from receipt of new car). Also, my temporary registration expires soon.
I contacted my sales advisor more than a month ago to let her know that I had not received my license plates. After several attempts, I finally reached her and she told me that Tesla’s DMV Operations Dept claimed that I never made my first payment - which I made when I picked up the car – and this is the reason they failed to file the paperwork with the DMV. I asked why they never called me and told me this, my sales advisor said she didn;t know. When I sent her and the DMV Operations Dept proof of my payment, they acknowledged receipt of it and promised to expedite things. Several days later nothing happened, so I called back. Once again, they couldn’t find proof of the payment that I had just emailed them several days before and for which they acknowledged receiving! They finally figured out that somebody failed to upload it to their system. Exasperated, we reached out to someone in Tesla's Delivery Dept who uploaded it herself then escalated our complaint to the team in charge of processing payments.
I called my sales advisor today to get an update and found out she no longer works for Tesla. Now I have no point of contact, no license plates or HOV/CAV decals (nor ability to apply for them) and a temporary reg that is soon to expire. So the saga continues with no end in sight…
Anybody else experiencing poor customer care?