Submitted by adcock.dan on January 14, 2020
I have had a new Model 3 for about a month now. Every time I have a question, I look first in the fabulous online Owners Manual, which answers most of the obvious questions. Today, I needed to know the correct torque setting for tightening lug nuts because I bought a set of wheel locks from Tesla. Of course there was no information with the locknuts.
I have tried calling the Customer Service line, the Roadside Assistance line, and two different local customer service locations. Every time I get caught in an endless loop with the charming lady computer repeatedly offering the same options until I give up and when I don't press the number quickly enough, she says "goodby."
I love the car, but all affection I had for the company is being quickly squandered.
Any suggestions? Maybe Chilton will publish a service manual someday.