Car arrived last Wednesday sans paint armor and with a few minor issues to be resolved. Since I was going to be out of town, the Scottsdale service manager, Tim, arranged for Leland our local Ranger to come pick up the car on Monday. (Someone had to fly to Nevada to borrow their truck first since theirs had just broken down.) Tim also arranged for the same outfit doing the paint armor to add window tint at a very reasonable price. He promised the car Wednesday or Thursday at the latest, and to keep this promise, my Ranger just dropped the car off around 8 pm this evening. With another 1.5 hours to get back home.
These guys are really putting in an effort. They are clearly understaffed, dealing with a temporary facility, and in my case a 100+ mile trip to my house. But the got the job done and the car came back in great shape - and fully charged to boot. I should note that all this was arranged before I paid for the 4 year anywhere service plan.
I suspect as they get staffed up and the regular facility is in place, the minor issues wrt communication timeliness, logistics, etc. will disappear. The results, their responsiveness, and their desire to get it right are commendable, esp. given the current challenging conditions. There's an old management saying about "catch them doing something right." These guys are.