Disclosure: I have had a 85 when it was "oh, it's all electric?" and traded it last year for a 100D which was then "OH, it's that electric!". The buying experience for those was different between those two points in time. My 85 was delivered fine. My 100D had build issues that were taken care of in the first month and a couple delivery issues right out of the gate. Now I am getting a 3 AWD. The buying experience for my wife's 3 is yet again very different. I would say I am pro Tesla but not a Tesla fanatic despite thsi being the third vehicle. For those who know what a Net Promoter Score (NPS) is, I have slipped from an initial 9.5 to a 9 with the two S's and now to a 7.5 with this 3.
After ordering a 3 AWD LR no EAP in late August it seems my number has finally come up and this weekend I should be taking it home.
Sales/Ordering Experience: It has been a night and day experience between the S purchases and the 3. The process with the S had a lot more human interaction with Tesla chasing me for the sale. The process for the 3 has inverted. I get to chase Tesla around looking for who may be able to answer information beyond the website; commitments by Tesla personnel at the both the sales and delivery center have often broken from delivery date to simple phone callbacks; this has caused me to extend a current lease so it caused some extra unexpected expense. My best story is that a visit to the delivery center on a Saturday soliciting delivery information and news if a price reduction was available for my 3 order had me "handled" by a friendly enough guy who was later seen detailing the delivery room vehicles (he ultimately routed me to a Delivery Specialist). Yeah, I get Tesla is busy scaling business but the customer experience is suffering. In the aforementioned, a receptionist taking my name and queuing customer's would have been fine. I shudder to think how the end of year push will be handled based on the last end of quarter Q3 18 push was (mis)handled (IMHO). I would be hard pressed to recommend a 3 to a friend now as the my referral would be: Tesla vehicle/engineering/day 2 service center great, presales/ordering not so much.
Financing Experience: I used Tesla for this. I received an offer that was TD based and it was over 5% @ 72mo. I was a bit surprised as Chase was advertising at 4.56% for same term on their website over the weekend. My 100D was at 1.99% @72mo from Chase a year ago. I realize promotions change, I do have a excellent credit score with a history of luxury vehicles. I emailed into financing (could not locate a phone number which is vexing) and received an impersonal response - almost chatbot like. Upon review yesterday I see that this had changed to 3.85% @72mo. Weird. Even weirder is it happened with no notification. I took the 3.85% finance package. I think forum readers - the future owners should be able to reach out to a live person to make sure that financing questions are answered. Heck, even web chat would be better than email if secure.
Pre-Delivery Experience: After getting the end of Q3 test, then 3 duplicate texts delivered late at night twice last week and additional nagging texts since, only after I accepted financing did a VIN appear in the financing pull down. No emails. No website alerts. Nothing on my Tesla app. My vehicle appears to be simply waiting for dealership prep. This sounds very different from other reports on this forum.
Delivery Experience: I had my vehicle delivered to Westmont IL. We have had some snow recently but that snow wasn't removed from around where they "go over" the vehicle with the new owners. The weather during delivery was 35F and slightly rainy. I have never received a vehicle in these conditions. I was told this is the new normal for Tesla centers. Wow. I was upset that the Tesla resource had to be asked to move the vehicle away from the slush. Though he did as I asked he made it point to walk through the slush and enter the vehicle. Again, wow. Another resource, now inside, worked the contract/paperwork angle and was a delight to work with. Plus being warm was a plus.
Build quality: I have read several posts where build issues were identified upon delivery for 3s. Some even indicated they had refused the vehicle due to this. There are many more posts about no build issues and I hoped to be one as well. The stories if true are concerning. If these "build issues" are inventions of trolls they succeeded in upping my paranoia - I did check to see that hinges were all painted. So far I have only detected a stray thread coming from the roof liner and my music (.flac) USB from my S is not being read by my 3 which is weird. Due to the outside delivery and lots of rain I have not been able to inspect the paint well.
Two odd factoids: 1) I was told that the reason that my vehicle had 38 miles on it was that Tesla now uses porters to drive the vehicles over versus trucking them to get from the Fremont factory to shipping railyards, et cetera. 2) Service updates are only guaranteed during the warranty period. This is the first I ever heard of that.
I hope prospective buyers or recent owners find this information useful. All of my Teslas seem to be great vehicles. Getting one however, has become really strange and the experience is sub par compared to my experiences with BMW, Mercedes and Porsche for $50K+ priced vehicles. Thanks for answering and please do not feed the trolls.