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Not getting software updates

Not getting software updates

I am on 2018.39. This third party app that I use that consolidates data from all the app users says that 96%+ users are on 2018.48+. There are like 10 updates between me and that. My vin is in 40000. Strong WiFi signal in garage and car is plugged in. Router shows a 5GB file was downloaded a few days ago but no notification for update.

Any ideas on what the deal is? :)

UPDATE (SOLUTION): Generally just make sure that the car is close to WiFi (lately I have seen the signal to be less of an issue - may be they fixed/changed something?). My downloads now happen in driveway with like 1-2 WiFi bars. Don't call or chat every week as others have said it takes some time :) It's not like the car will start to fly with a new update. If you haven't received an update for a couple of months, then feel free to call or chat with Tesla as likely something is stuck and that will clear it up. After my issue was fixed, I haven't had the issue since so I am certain that something was stuck that needed Tesla's intervention.

lumberjack | January 12, 2019

I had a similar situation. There were a few large downloads, but no update notification. I contacted Tesla chat support. They said there was some issue with my car/prior firmware that it kept downloading the same version it already had. They also said that my car wouldn’t take the new version even when Support pushed one. It took them a couple of days to get it escalated to Engineering and finally resolve it.

I didn’t have to go to the service center. They did it all remotely while the car was still in my garage.

earle | January 13, 2019

When I first got my Model 3 (just over 2 weeks ago) it said there was an update. That got me up to 2018.48.12.1.

I have not seen an update since, despite the fact that 2018.50 has been out at least a week now. I got the feeling they rolled it out to people in cold regions first but beyond that, I don't understand why it hasn't shown up for me yet.

jordanrichard | January 13, 2019

IMHO you are only going to drive yourself nuts by looking at any third party tracker. Not all cars get the same update at the same time. You will eventually get the update. Should you bring it in for any service, the service center will certainly make sure your car has the latest update.

Neomaxizoomdweebie | January 13, 2019

Some in this forum have stated that simply parking at a Service Center and being on their WiFi will cause available updates to install. Can anyone verify if that's true?

Tesla2018 | January 13, 2019

I parked at the service center last nite connected to their service wifi for 20 minutes and didnt get any updates

texxx | January 13, 2019

I've tried the service center trick twice - parked there once for two hours before Christmas and the second time just last week for 30 minutes. Made sure I was connected to the SC wifi, but no luck either time.

terminator9 | January 13, 2019

I used the online chat today. The lady told me that there is an update waiting in the car and I will get a notification when the car has a strong signal. I am guessing the second part of that answer was from her script. I told her that the car is very close to the repeater and has 3+ bars. She said she will escalate to the technical team and they will reach out.

Lbrooks51115 | January 13, 2019

When I first purchased my M3 back in September I had the same issue. No updates for 1 month. I called the service center and within two hours they had pushed an update to me and i have been getting regular updates since.

CST | January 13, 2019

You won't get it on the service center Wifi - you'll get it within hours on your home wifi afterwards.

ajbutler45 | January 13, 2019

When I first took delivery of my car in October it wasn't getting updates. After several weeks I called the service number. Like @lumberjack they told me the there was a firmware issue. Also told me it would require a service visit. I schedule a service appointment and one night the local service department called me a work on my car over the air and did the corrections to the firmware.

jacklondon413 | January 13, 2019

go to a Tesla Service Center and get onto their wifi. Or go buy a part from them and have them look up your account. My software update came seconds after I left to get a part at the SC.

ST70 | January 13, 2019

after reading this (my wife drives the 3) I just rebooted her car and reset my WIFI and the download notification came 10 min later just now....uploading it

ST70 | January 13, 2019

48.12.1 is what I just got

planetary | January 13, 2019

Took delivery on December 29th, and still on 48.12.1.

SteveWin1 | January 13, 2019

I frequently have to contact Tesla to get updates. I use the ask a question button on my account page. I don't think I've ever gotten an update without bugging them. This last time, 93% of model 3s had a newer version than me. My car has WiFi at work and at home, so I'm not sure what the issue is, but luckily it seems like they can deal with it remotely and it only takes a second to send them a message and maybe 1-3 days before I hear back and get the update

jaygrabbe | January 14, 2019

Yes patience is key haha, I try. I was doing good with updates then I was like 6 behind. Scheduled an appointment online put in notes about software update and the next day I had an update so I canceled appointment. Coincidence?

kinman.chung | January 15, 2019

have been on 2018.36.4 for a while, and there have been no updates for a month. Then got 2018.50.5 last night.

Neomaxizoomdweebie | January 15, 2019

Anything of interest in the release notes for 2018.50.5?

cmaesano | January 15, 2019

4 failed updates. Left voicemail for service centre...sent email 6 days ago. No answer, no answer.
The nav freezes and while that happens, the on screen road way is not showing other cars in view and behind...so a safety concern there. Tesla Oakville, please?

ST70 | January 16, 2019

I just got 2018.50.5 as well....haven't looked what's new

lilbean | January 16, 2019

Still can't fart.

TabascoGuy | January 16, 2019

You should have that looked at.

jimglas | January 16, 2019

Well done TG

sheldon.mike1010 | January 16, 2019

Had been waiting patiently for update with car by wifi repeater. Left driver seat in driving position and did a factory reset. Yes, it loses all your settings. But within 30 minutes of the reset, that orange Update notice popped up on the screen asking when I'd like to install. This is the second time that when I thought it was late, a factory reset triggered it. Couldn't hurt if you feel you're really behind.

kumarplocher | January 16, 2019

So when you skip from say 36.4 to 50.5, does that mean you get everything in between? I assume the answer is yes, but just curious.

sheldon.mike1010 | January 16, 2019

Yes, updates are cumulative. Makes alot of different noises while the process is going on. Cat exited the garage.

gballant4570 | January 16, 2019

kumarplocher, I just installed 50.5 last night - previous edition was 44.XX. There are nice things about being late getting updates - some who get early updates get an update with an issue that need resolution. I generally skip the problem updates and go directly to the resolved update version.

So the bottom line, not everything in between is something you want. You get everything you need though.

terminator9 | January 22, 2019

Got a notification today after months that "update is ready". I am assuming it's due to the following and someone did something. I did not move the car inside the house in the same room as wifi router - in fact the car was in the driveway today and not in the garage - further away from the wifi router :). I am now on 50.6!!! Looking forward to finally farting tomorrow with navigate on autopilot.

Third Contact - Called the tech support. After checking she said the same thing and offered to set up a service center appointment for the day when it was expected to snow. I declined and said I will set it up online after a few days.

Second Contact - I used the online chat today. The lady told me that there is an update waiting in the car and I will get a notification when the car has a strong signal. I am guessing the second part of that answer was from her script. I told her that the car is very close to the repeater and has 3+ bars. She said she will escalate to the technical team and they will reach out.

First Contact - Online form. After few days got a response back saying WiFi signal seems low (it isn't) and should take it to a service center.

EVRider | January 22, 2019

@terminator9: Could be coincidence. When we took delivery of our Model 3 on Dec 18th, there was one update waiting to be installed (48.12.1), but haven’t had another since then until a few minutes ago. It’s installing now so I don’t know which version yet. Our Model S has been on 48.12.1 since early December, no new update yet. Both cars are parked in the same garage on the same WiFi.

terminator9 | January 24, 2019

>Could be coincidence.

Could be. I guess I will never know as I can't view my case/ticket online :)

lilbean | January 24, 2019

Finally got my update! Sitting by the fire now and farting.

1. Hanging out at the service center does not push the updates. Confirmed by ranger.
2. A hang up in the wifi caused me to not receive updates (whatever that means)
3. The ranger pushed it for me.

Life feels complete now. Haha! This car is such a gas!

mikes | January 24, 2019

I was on 42.4 until just about a week ago! Tesla could not explain why I can not get the update for northern climates. They said it is sitting there, the car tried to download and it failed for unknown reasons. Was stuck with charge port lock frozen several times. SC could not tell me why the update don't download. WI-FI did not help at all, even though Tesla continuously said that will make it work. Well it finally came thru LTE! We were looking for the winter upgrades and got the farts too. Updates are a mystery.

gballant4570 | January 24, 2019

All - wifi connection is not required for software updates. My car has never been connected to wifi, and has received 4 updates over nearly 4 months. Currently on 50.5. I do believe I get them later than most though. And I understand a wifi connection may be required for map files updates.

Being later than most doesn't bother me a bit. I am just enjoying the car.

terminator9 | January 25, 2019

>All - wifi connection is not required for software updates.

It may be true but that is not what Tesla support is telling us so we can't really argue with them.

mikes | January 25, 2019

Tesla keeps telling everybody WI-FI, but it is correct that no WI-FI is needed for car updates. It is needed for MAP updates. But how do updates get stuck after Tesla confirmed that it is "sitting" there and it don't download. In my case I needed 46.2 so the charge port lock would no longer freeze, but by the time it downloaded I had 50.5. It does not bother me at all to get the fart mode later but I needed the cold climate updates, was stuck with frozen charge port lock many times.

VolleyballNE1 | May 2, 2019

How to get updates(at least or me):
1) Drive into a wi-fi zone you have a profile with(my home for instance)
a) If there is an update available for your car, you'll get a notification within 10 minutes.
b) after that, you don't have a update available to download.
2) If you have been home for a while, your wi-fi is disconnected from the car(again, this is my case; verified by going to my wi-fi router and seeing that the Tesla MAC is not one of my connected WiFi devices
a) Just use your app to wake up your car. If there is an update ready to push to your car, you will get a notification within 10 minutes.
b) Again, after 10 minutes, there is no update for you

3) I wake up my car whenever I know others are getting updates. I just got 2019 12.1.2 using this method.

krashchiy | June 5, 2019

I bought M3P on April 1, received an update two weeks later. Then for month and a half no updates have been coming in. I knew that Tesla had released a new update in May but it was June 3 and still nothing was pushed to my car. Not even a notification that update was trying to be downloaded.

Then I visited Tesla service where they checked their logs and lo and behold, an update was tried to be pushed to my vehicle 4 times with an interval of few days until it ceased (I guess there is a limit to how many times it tries). Again, no notifications anywhere even though a tech told me I should have received it. Long story short, he reset my car by disconnecting 12V battery clamp under frunk and another one under right back passenger seat. He waited for 5 minutes and attached the clamps back. 20 minutes later an update came through both to my car and to my Tesla app.

Hope this helps anyone.

EVRider | June 6, 2019

@krashchiy: Is your car on WiFi when parked?

Kary993 | June 6, 2019

I am on 2019.12.1.2 still, on WiFi every night when parked in garage at home...still no update. All the other updates since start of April came with 5 days of release....this has been much much longer for some reason....anyone have any ideas?

vraavi100 | June 7, 2019

Got M3 4 weeks ago. Responded to software update prompt but still on 2019.12.1.2.

x-sparker | June 11, 2019

So apparently bugging them on chat support works...?

I was on 2019.12.1.2 for weeks, at least a month or more. When I heard that 2019.16 came out with the feature to request updates manually, I was stoked and waited to get it. But I kept waiting and waiting and nothing happened. I even made sure my car was connected to Wifi overnight for a couple of days and still nothing.

Finally yesterday I threw up my arms and contacted Tesla Support via chat. They weren't very helpful and told me there's nothing in my queue, there was no failed download/update, they can't manually push it and that it simply hasn't reached my turn yet in the queue (which turned out to be bs). Then as I got off work, merely 4 hours after getting off the chat with the agent, lo and behold my app tells me there's a software update available. Downloaded and installed it and it was 2019.20.1! So I completely skipped 2019.16, which makes me think the whole "it's not my turn yet" was bullocks because I never even got queued for 2019.16.

So, I'd say if you're desperate, always give the chat support a shot.

PS: it was the same deal for me to get the 2019.12.1.2 update in the first place. I was on 2019.5.x for many weeks and wondered why it didn't update. Contacted Tesla chat support and the agent told me the update had been in the queue for days but never started downloading. Then he said he saw it started downloading (I think he pushed it, but who knows) and then within hours I got the notification in the app.

PPS: EAP and NoEAP is amazing on 2019.20.1. Well worth the wait for the update. Haven't tried supercharging yet though.

EVRider | June 11, 2019

You can schedule service via the mobile app and request a software update. I can’t tell you how well that works, but the feature is there.

Skipped updates are not at all unusual. Not every update goes to every car. When it’s your car’s turn to get an update, you’ll get the latest one available for your configuration, which might be several versions newer than whatever you had before. This is how Tesla software updates have always worked.

Jonchip | June 15, 2019

I am very new to all this stuff so reading what I am seeing it says that I am on 2019.7.107. According to what I am seeing that people are on 2019.16, am i way behind on updates? Now I've only had my car for just over a week so does it take time for updates to happen? Or should I be contacting customer support and pushing the subject? Thanks

Magic 8 Ball | June 15, 2019

@Jonchip We have had our car since Aug 2018 and there is no rhyme or reason as to who gets what update and in what time frame. People have setup websites trying to track the history and the only take home is that unless your car is broken do not worry about what version you have, you will get what is intended for your car in due time.

Enjoy!

ghainbach | June 17, 2019

Just had a chat with Support and confirmed that 2019.20.2.5 is current for Model 3 as of 6/17. Waiting for the update this evening over WiFi.

Miss Watson | June 17, 2019

Picked up car on May 31st. Software version 2019.7.107. Should I be expecting an update?

Lonestar10_1999 | June 17, 2019

@nealburkejr - make sure your WiFi is setup correctly and be patient. I have had three ota firmware updates thus far. Currently 2019.16.2 is installed. I have no idea when 2019.20 will be installed but why fret over things you cannot control.

terminator9 | June 17, 2019

Yeah, generally just make sure that the car is close to WiFi (lately I have seen the signal to be less of an issue - may be they fixed/changed something?). My downloads now happen in driveway with like 1-2 WiFi bars. Don't call or chat every week as others have said it takes some time :) It's not like the car will start to fly with a new update. If you haven't received an update for a couple of months, then feel free to call or chat with Tesla as likely something is stuck and that will clear it up. After my issues was fixed, I haven't had the issue since so I am certain that something was stuck that needed Tesla's intervention.