Submitted by matt.maurer on August 31, 2017
So I placed an online order for a Tesla track jacket a about a month ago. I do realize Tesla is geared towards vehicle sales and I am a very low priority.
That being said, I am a customer and Tesla charged my card weeks ago and has since been silent. I emailed firstname.lastname@example.org and received no response. Then I even called in. I was basically told no one monitors online orders and I would just have to wait until I received an email. They did state that three weeks seemed really long, but the best they could do would be to let me leave a voicemail with somebody.
As I'm nearing a month with no one at Tesla even being able to tell me the status of my order, my last option is to call Discover and see if they can charge Tesla back, which I don't want to do.
Any advice from those more familiar with Tesla would be appreciated!