Submitted by Gator on April 18, 2013
So, I a deer ran into the side of my Tesla (VIN: PO5989) and did $3500 damage. The car has been sitting at Criswell body shop and was 99% completed after the first week. Problem now is that the required rear bumper bracket is not readily available so the car has been sitting for three weeks waiting on Tesla to send them the part. Tesla Service center in Rockville has been trying to get me a status, but they do not know for sure and have not been returning my calls. The body shop, which was was recommended by Tesla, has been told nothing on when to expect the part.
Anyway, I am at my wits end and wondering if anyone can recommend a POC at Tesla to get this issue resolved. Basically have the part fedex'd to my body shop.
So, if you need body work done, be sure you know the parts availability before you take your Tesla in for work. This is definitely not the fun side of owning a Tesla.