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Parts Shortage

Parts Shortage

Back in April someone backed into my driver's side rear quarter panel, while I was in the car. She took full responsibility and my Model 3 was still drivable. Due to insurance delays, it took unil the end of May to get my car into a Tesla certified body shop. They ordered all the parts based on the pictures I sent them and got them in before my car arrived to them, but after looking over the car they knew it needed some internal brackets which are back ordered from Tesla with no ETA. So a 3 week repair could now take months, this is unacceptable! It's bad enough the closest Tesla "certified" body shop is 2 hours away from me, but now I have to wait on parts. Tesla should have gotten all this sorted out by now. I can't encourage anyone to buy a Tesla anymore if there aren't enough body shops and they can't get parts. I accepted the higher DMV fee and higher insurance rate for my Tesla, but not having parts or enough body shops makes me wonder why I bought a Tesla.

ElectricAlex | June 4, 2019

Sorry for your pain.

So basically you are upset you have to wait a long time for replacement parts because Tesla cannot keep up with production enough to have replacement parts?

I feel your pain, you don’t want to drive a “wrecked” car, and are frustrated you can’t get repair. Take solace in the fact Tesla cannot produce enough to make you whole.

Side note, thank your wrecker for taking responsibility, it will be fixed.

Magic 8 Ball | June 4, 2019

Okay it is unacceptable what do expect anyone on this forum to do about it? Are you now trying to steer others away form TESLA because of your unfortunate circumstance.

#internetcrybaby

Atoms | June 4, 2019

Wish people would not use these boards to complain. Elon is in charge of parts for repair. Really he is. Get in contact with Elon. I’m quite sure he does not read these boards, so up to you to figure out how to escalate. Bloomberg has a survey. Maybe you wish to participate. Anything is better than complaining to other owners.

walnotr | June 4, 2019

Movement of stock price seems to have a one to one correlation to the number of negative posts popping up on the forum.

shadowsabre194 | June 4, 2019

Hey resist, it is ok to vent a little bit, if I was left without a vehicle after an accident, especially if it wasnt my fault I would find the lack of readily available transportation frustrating too. Not sure why any one would want to shut you down or belittle you for a reasonable post like yours.
While we all agree that Teslas are amazing vehicles their service structure is still has some growing to do.

howard | June 4, 2019

Resist, I am very sorry to hear of your damage and the significant delay in getting your Tesla back on the road. Thank you for posting. It is important for all Tesla owners especially future ones to be aware of the many issues with owning a Tesla. Posting your experience on this forum is very appropriate. Contrary to some this is not a Tesla cheer leading forum. Please take the time to politely push it up the customer service ladder without taking no for an answer.

Do you have direct access to the damaged brackets. Perhaps they can be fabricated at a local sheetmetal shop or 3D printed. Happy to make suggestions if you could post up some picks.

FISHEV | June 4, 2019

Good info and good to know going forward. Tesla has a responsibility to the owners to provide parts for the aftermarket. In this case, had you known, you could have kept the car until the parts did arrive vs. having the body shop take it apart and be waiting months for Tesla parts.

It is one of the downsides of owning a Tesla, they are no doubt keeping all parts for a mad push for cars sold in Q2-19 to try and show a profit. So customers are hostage to Tesla's financial issues affecting owners use of their cars.

Resist | June 4, 2019

Yes, I was venting a little but my main reason for posting here was to let people know there still is a parts shortage, so prepare for a long wait if your car needs body work. And potential Tesla owners need to consider this, I didn't when I bought my Model 3 and wished I had. When an auto maker ramps up vehicle production, they need to also ramp up part production. And yes I did contact Elon about it, and have heard nothing back.

IntelSPE | June 4, 2019

M8B -- You should be banned from Tesla forum. You always have to write thoughtless negative comments in favor of Tesla. Do you own Tesla stock and bleeding money?? OP is not cry baby but you are asshole ruining everybody's experience on this forum. Looks like you don't have any work and only work left is to write your dumb comments in every thread.

OP has genuine concern. If I have same experience I wouldn't recommend anyone buying Tesla.

Neomaxizoomdweebie | June 4, 2019

FUD. Nothing to see here but FUD. Pathetic.

ST70 | June 4, 2019

@IntelSPE- M8B is a piece of work like a bunch of us....but should not be banned...it's a forum...move along if you don't like what someone says

Magic 8 Ball | June 5, 2019

@IntelSPE OP has legit concern but a forum like this is not the place to CRY about it if you are a TESLA supporter.

Work with TESLA privately to address your concerns if you still support TESLA.

People that complain about things they still want to have relationship with are nothing more that bridge burners or hypocrites.

howard | June 5, 2019

ST70 @IntelSPE- M8B is a piece of work like a bunch of us....

Quite an acknowledging statement there. Guess your plenty proud of yourselves as well.

Perhaps you should consider how your constant demeaning, insulting, and often vulgar attacks on fellow Tesla owners affect the image of the brand Tesla. This type of behavior probably does more to turn off new potential buyers looking for information and feedback before buying than that those that post real issues. I know the bunch of you think it your responsibility to make everyone that says anything even remotely negative regarding Tesla out to be a bunch of crying idiots but wow it is really the other way around.

bpaul | June 5, 2019

Check out the "Tesla Forum Enhancement Suite." By allowing user blocks, it delivers what it promises.

FISHEV | June 5, 2019

+1 Howard. Unfortunate Tesla allows a small group of owners to drag the forum down attacking Tesla owners. Use of profanity alone would justify removing their posting priveleges, just requiring basic good manners. Every post gets an instant attack response from "the gang". A lot to wade through.

howard | June 5, 2019

FISHEV, The forum rules are very clear on the expected and agreed upon behavior. Some ignore and abuse it almost constantly. I flag as inappropriate and often cut and past the worst of it and email directly to forums@tesla.com. This does seem to be having a little bit of an effect but more of us need to do it.

The forum is where fellow owners go to research issues hoping to find constructive feedback regarding those issues. If everyone goes directly to Tesla as suggested with their questions and issues then the rest of us are left in the dark. It also increases the workload on Tesla customer support when a simple answer can be found on the forums. This is the function of all the forums I have been on.

Magic 8 Ball | June 5, 2019

@FISHEV Tesla allows everyone equal voice here, unlike many other internet forums. Don't like the pushback then quit whining. I love "the gang" reference.

The gang supports Tesla but they do not give Tesla a free pass on everything. "The gang" does a huge amount behind the scenes to help customers wade through the huge amount of misinformation the trolls here, such as yourself, continues to try and propagate.

"The gang" supports Tesla, you, and the "anti-gang" (also a group of regulars) are spoiled people who think all crying should be dealt with by handing the baby a sugar cube.

howard | June 5, 2019

Magic 8 Ball | June 5, 2019
@FISHEV Tesla allows everyone equal voice here, unlike many other internet forums.

True statement there. Most forums have active moderators that protect the integrity of the brand and ensure all who post are treated with respect and due consideration. You know like the forums rules spell out. It is supposed to be gentlemanly and professional exchanges regardless of your views or compulsions.

howard | June 5, 2019

M8B

"Tesla’s forum provides an online meeting space for owners and enthusiasts to exchange ideas that are entertaining, helpful and useful. We encourage you to participate and only ask that you be respectful of others. Don’t post messages that are obscene, vulgar, hateful, sexual in nature, ....."

This is a direct contradiction of your belief that you are allowed to treat other owners badly because you do not agree.

Magic 8 Ball | June 5, 2019

@howard Actions speak louder than words and rules can be changed. Having a moderated forum to "protect brand integrity" is idiotic. Now you want TESLA to game the forum?

Moderators can appear biased now you want people to get pissed at moderators?

I only speak truth, you and the rest of the troll gang not so much.

rdh37 | June 5, 2019

A couple of months ago I was hit at a stop light. Minor damage of some paint and a cracked reflector. Took the car to a Tesla authorized body shop. Initially, over the phone, they told me they would remove the rear bumper to check for additional damage but when I took the car in they noted that it was unnecessary given the overall state of the bumper ("lucky" me). The car was still drive-able (no alerts from the system and no weird non-functional items over several days) so I kept the car until the body shop had the part. As I recall, it took about 2 weeks to get the part. Annoying but certainly a more than livable situation. Once the part was in, took the car in on a Wednesday night and had it back that Friday night. I did not get an insurance rental as I did not need it. Points to consider,

1. I really liked the fact that the shop wanted to examine the car prior to ordering the parts. This was done to ensure that they would not take my car in until they had everything they needed to complete the repair in a timely manner.
2. I know that I was lucky in that my car was still drive-able. My insurance would cover a rental for 30 days. It would be a royal pain, not to mention expensive, if my car was not drive-able and I ran out of insurance coverage due to Tesla parts not being available.

However, when you live on the bleeding edge a certain mind-set is required. While my wife and I do greatly enjoy our 3, we knew what we were getting into when we bought it. We checked and double-checked that there was a SC nearby and that it had sufficient capacity to handle the volume of cars in the area. We checked the cost of installing home charging. We learned about the rebates available and the limitations thereof (yes, the Tesla "store" did also vigorously tell us about the limits). We asked question after question and then asked again until we were satisfied that we knew the answers were accurate. We understand that sometimes software updates will break things while improving others. We understood the issues with parts availability.

The bottom line is, owning a Tesla is an adventure. It has its wonderful moments and its not so wonderful moments. If you are not prepared for the ride, literally and figuratively, buy a car from GM, Ford, etc. Parts are generally not a problem for them. I assume, that like most other things Tesla, they will get better over time. I further assume that when parts become more available generally, that news will disseminate on the forums and other places. Until that happy day, I will do my best to keep my "baby" in one piece.

Final thoughts, this parts and Tesla authorized shop shortage is not unique to Tesla. Consider when "exotic" cars first started coming to the U.S. Talk to someone who bought an early Jaguar in the U.S., owned a Mini when they first showed up etc. When people ask me about the car, I am always careful to speak to the positives of owning one and the negatives. Informed consumers are satisfied consumers. Have a nice day.

howard | June 5, 2019

M8B, You agree to the rules when posting on the forum. Sorry, you don't like the rules and are not apparently willing to honor them.

Keep defecting and defending your actions. It really is amazing and entertaining.

We have clogged this thread enough and it is really pointless anyway. Enjoy your Tesla.

IntelSPE | June 5, 2019

Tesla is great engineering company but very poor at manufacturing and operations. Had good guys in manufacturing and operations but EM fired most of them in last one year. When I got my brand new, M3 I had to keep my car 3 weeks at SC to fix multiple issues.
Airbag warning - cable was not connected during manufacturing
Missing center seat seatbelt buckle
Misaligned doors - still not fixed
Issues with front camera module

derotam | June 5, 2019

Back on subject....if the insurance adjuster had better knowledge of how to assess damage on the car, perhaps more of the appropriate parts would have been ordered.

My shortened story...deer hit, insurance adjuster came out and spent an hour going through the teardown drawings to properly define the required parts....all for a couple small dents in rear passenger door, and a crushed in corner where the rear quarter panel meets the bumper cover at the wheel well.

Magic 8 Ball | June 5, 2019

@howard Rules are meant to be tested. Do you blindly follow rules?

derotam | June 5, 2019

@howard..I did not find your last comment entertaining, helpful or useful....You aren't following the rules...ban yourself.

So who defines "entertaining, helpful and useful"? Technically the way it is written, every post has to be all three to follow the rules.

I do find M8B and a lot of people here entertaining... :)

hokiegir1 | June 5, 2019

Having had to have most of my front end replaced, I understand the frustration of having to wait on parts. I think mine was expedited as the accident occurred overnight at the service center when it was in for a tire rotation, and it still took about a month to get back to me, so yes, parts are still an issue for many items. It was a well-publicized fact last year, but some purchasing now may not have been following then. It will likely be a year or 2 before things level out. Remember: Just because the US backlog is pretty much cleared and new orders are able to be addressed reasonably quickly, there is still a whole world of pent-up demand that needs to be addressed that just opened up. The ramp up isn't complete. They are working on stocking additional parts, but they just aren't there yet.

That said, pictures don't always give the full view of what is needed in auto repairs. I know you said it's a 2 hour drive, but it would have been a better overall experience for you if you could have driven up for them to examine it and order all parts at once rather than sending the exterior pics only to find out that "hidden" parts are also needed. Crappy lesson to have to learn, but good info for future.

rdh37 | June 5, 2019

[Joking, for those who do not realize it]. Wow, I hope I never have to have my front end replaced. I am long since out of warranty. Oh, you mean the car's front end? Have a nice day.

TeslaTap.com | June 5, 2019

@Resist - From the dates you stated, your complaint is after 4 days when the parts were ordered (end of May), they haven't arrived yet? I think you win the award for fastest complainer yet! Then you assume there is a massive parts shortage for everyone, because your specific parts haven't arrived after 4 days?

If it takes a month to get the parts, that's a legitimate complaint, but to wait 4 days and start to complain and recommend no one buy Tesla vehicles because parts take more than 4 days to arrive - crazy. Of course if no one buys Teslas, you may never get your parts. Be very careful for what you wish for.

Kary993 | June 5, 2019

@Resist wrote " I didn't when I bought my Model 3 and wished I had"

So are you saying you would not have bought the car if you had known Tesla is short on parts? I mean really, you get in a fender bender and eventually they will have the parts for you but you would forego buying the car because of that? I don't think so. Here is one thing you did know, the closed authorized body shop is two hours away from you, or did you not know that either?

walnotr | June 5, 2019

My experience has been nothing but positive. The nearest service center is four hours away and they worked with me and made sure all required parts were ordered and on hand before scheduling my appointments. One was to replace the rear bumper cover and broken sensor bracket. They got the bumper in and had it painted and waiting for me when I arrived. The car was finished in about two hours and I was back home that evening.

The second appointment came a few weeks later. Just before getting the bumper fixed, my rear window was cracked so I arranged to have that taken care of while there. They once again ordered parts and had everything waiting for when I arrived. My wife and made an overnight trip of it as I knew it would take longer this time. After arriving in the early afternoon the day before my 8 am appointment, they brought the car in and got started on it right away and gave us a Model X to use for the evening. They said they would try to have it finished by noon the next day. We went out to dinner, had a quiet evening and was amused to see app reporting the car being charged/charge interrupted/charged as they did various operations on it. The next morning we stopped by to see how things were going around 9am just in time to see it getting parked in the lot ready for pickup. It was about an hour and a half after my scheduled appointment! They made sure I had plenty of charge to get to the supercharger on my route home and we made it back home early that afternoon.

Am I pleased with Tesla service? Extremely. Have others had bad experiences? Absolutely. When it works, it works well. They have bent over backwards to get me in and out in minimum time and gotten it right.

CharleyBC | June 5, 2019

I’ve bought Tesla parts a few times. Very pleased with the pro-customer attitude I encountered. In one case the part was in stock. In two others, they had to order them for me, and promised delivery in a few days, and always beat their estimate. I imagine the closeness of Rocklin to Fremont helped a bit. I even asked the parts guy about stories of long wait times. He said he’s heard them too, but really hasn’t experienced it, except a few special cases.

Neomaxizoomdweebie | June 5, 2019

To me this sounds like a rare, one-off event. This isn't a parts shortage epidemic. This is a specific case for the OP. Also I see that Howard's request (Happy to make suggestions if you could post up some picks) was ignored.

Syed.Hosain | June 5, 2019

@M8B "Actions speak louder than words and rules can be changed. Having a moderated forum to "protect brand integrity" is idiotic. Now you want TESLA to game the forum?

Moderators can appear biased now you want people to get pissed at moderators?"

Many car forums are not necessarily owned/run by a manufacturer (albeit, yes, this one is). Moderators are often unpaid volunteers and car fanatics who *do* enjoy the cars that they drive. They moderate far better than you give them credit for, and will intercede only when posts are derogatory.

Also, some manufacturer-maintained forums also have independent moderators - not employees. They too have independence and will not "GAME the forums" that they moderate.

I am a moderator on an independent, very large, Nissan Infiniti forum for example (forums.nicoclub.com) and while posts can and do get heated about issues, they do not (not for long anyway) result in attacks intended to demean and insult people - those flamers are warned and then weeded out when they continue to fail to be reasonably civil.

There is nothing wrong with being heated about a TOPIC, but there is everything wrong with insulting PEOPLE who post here. From one of your comments in another thread, you have been contacted by Tesla too. Yet, you have ignored their request for civility ... literally within a few days after the fact.

cnistal1 | June 5, 2019

I had the unfortunate experience of having my rear passenger window smashed less than a month after delivery. Very common in LA unfortunately. This was at a time when Tesla was ramping up to meet demand (April 2018). They somehow managed to get my SC a new window in less than 7 days. I've also had my M3 rear ended on the freeway. Again, made an appointment at the body shop for the repair and the parts were not an issue. Maybe I'm just lucky? Lucky maybe once, but not likely twice. Just thought I would share 2 positive experiences with parts.

cmh95628 | June 5, 2019

@walnotr Interesting stories. Thanks for sharing.

Magic 8 Ball | June 5, 2019

@Syed I ignored who's request? Please elaborate on what you think you know.

lbowroom | June 5, 2019

It's a fine line between calling out a topic or idea as idiotic without demeaning the poster. Definitely a pattern with these guys defending negative opinions, no matter how ridiculous, and labeling anyone correcting them with facts as fanboi's.

They tend to be hover in the philosophical "all opinions are equal" mentality without looking at the specific details of the topic being discussed.

lbowroom | June 5, 2019

Sucks that your "brackets" may be backordered, but this kind of stuff happens all the time with all makes.

Syed.Hosain | June 5, 2019

@Magic 8 Ball

You are the one who posted these words on May 16, 2019:

"It finally happened, TESLA called me and politely asked me to tone it down. Your voice is heard but we have an agreement: I will no longer use ..."

Syed.Hosain | June 5, 2019

@lbowroom "Sucks that your "brackets" may be backordered, but this kind of stuff happens all the time with all makes."

Probably an unusual enough part perhaps that is not kept as spare parts for repairs?

Pictures would be useful.

Syed.Hosain | June 5, 2019

@lbowroom "It's a fine line between calling out a topic or idea as idiotic without demeaning the poster."

Sure. Agreed.

But if you were called a "moron" (as Magic 8 Ball has *specifically* done to me) would you say that is "calling out a topic"?

Syed.Hosain | June 5, 2019

See his last post here?

Syed.Hosain | June 5, 2019

@Magic 8 Ball

"Hearsay?"

Those were YOUR words in a thread here. Google this: "decorum site:forums.tesla.com" and look at the very first search result.

BobDobbs | June 5, 2019

To any moderators who might be reading any of this: don't be shy, the forum will be so much better if you just go ahead and ban Magic 8 Ball. Speaking from personal experience, nothing encourages people to leave/dislike this forum more than this person's antics.

Magic 8 Ball | June 5, 2019

@Syed How have you validated what I say?

You are a terrible moderator if you are one.

Syed.Hosain | June 5, 2019

@Magic 8 Ball

Wow! You don't accept your OWN posted words now?

Syed.Hosain | June 5, 2019

@BobDobbs

+1

Magic 8 Ball | June 5, 2019

Not up to me to accept up to you the audience. Since you don't see it as hearsay, yourself, my moron comment is not an insult just a statement of fact.

teslamir | July 16, 2019

So I have the same problem as the OP. My bumper needed repair and I took it to an authorized service center. The service center reviewed the vehicle and put an order in on the bumper. The front bumper took like 3 to 4 weeks to come in, but I wasn't annoyed because my car was still drivable. The cost for bumper replacement was also surprisingly low about $1100, I was expecting to be a lot more based on all the bad press, but either way insurance company was paying for it. I finally dropped off my vehicle on July 5th, expecting the work to take about 4 to 5 days but they service center let me know last week that they need to replace some brackets on the bumper. Apparently one of the brackets will take about 5 days to arrive and the other one there's NO eta and could take about 2 weeks.

I'm annoyed by the service center for not doing the upfront analysis and getting those brackets in advance, but I'm def. annoyed at Tesla for not getting this figured out yet. This is right after I had a poor experience with their service for getting a few minor issues looked at and getting my spoiler and badges installed.

And before anyone comes down on me for being too critical, I've been a loyal customer of Tesla for years. I'm a previous Model S owner (13' model) and signed up for the Model 3 the day orders opened. I will continue to be a customer as I LOVE the cars.

Any advice on how I can expedite this? Resist what happened with your situation?

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