Submitted by Johntbarnett on October 17, 2017
Has anyone else experienced this?: I am a Tesla loyalist and a proud owner of a Model X 100D. I wanted to explore the possibility of placing solar panels on my roof along with a power wall. Back in July I walked into my local (Dallas, TX) Tesla show room and consulted with the solar sales representative. I placed my $500 deposit and scheduled the home inspection, which took place in August. Everyone involved, sales rep and inspector, kept saying how ideal my home would be for this energy solution. It is now the middle of October and no one from Tesla/Solar City has reached back out to me to share the final plans of the project. I have communicated to all parties and nothing, not even a call, text or email. I have since voiced my concerns to the executive team stating my frustration, but again only an email stating that they are investigating the situation. All I want at this point is to have my $500 refunded as I expected that I would have received a follow-up consultation to discuss the final plan for my house. Just curious to know if this is just an isolated situation or if this is standard operating procedure when dealing with the solar division.