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Rear windshield crack..

Rear windshield crack..

so I had dropped my car for tinting this morning and the guy called a few hours later asking me come over.. He showed me a 1 in crack inside at the bottom right side ...I repeat the crack seems to be sandwiched between 2 layers of glass and is inside.. I assume this is stress caused crack and Tesla would replace under warranty. I immediately took an appoint with local Tesla SC and the first one available was for 5/15. Can the mobile service guys replace the entire glass?

jimglas | April 19, 2019

mobile service replaced my right side driver window.
so....maybe?

jimglas | April 19, 2019

left side ....duh

Thehowie | April 19, 2019

I went in to have my license plates put on and SC noticed the same crack as you describe, presumably a stress crack. they are ordering the "part" which i presume to be a windshield and they seemed to acknowledge that it was warranty/their problem. From reading the message boards here, this sounds like a very common problem and, for the sake of the company, I hope they can avoid it in the future, as it doesn't help their bottom line nor reputation.

Magic 8 Ball | April 19, 2019

@Thehowie Considering there are over 200K Model 3's out there how many confirmed stories of this have you read to make it "common" relative to the 200K+ that are not reporting this issue.

The use of common is all too common.

Lonestar10_1999 | April 19, 2019

When the glass roof was first described during pre-production, it was touted as an upgrade, with a metal roof being the basic non upgrade $35k trim level. Personally, I would have preferred a metal roof considering all the cracked glass that has been reported. It makes me wonder if Tesla will continue to give the benefit of the doubt to the customer and cover replacement costs under the warranty.

stopnair | April 19, 2019

I setup an appointment and latest is 5.15 at Burbank CA location closest to me. I had an issue with left turn and the mobile service guy came and fixed it. Hopefully they call me for mobile service and they can fix it.

here is shiny 1 in internal crack https://imgur.com/gH5J183

Magic 8 Ball | April 19, 2019

Jesus: "all the cracked glass that has been reported". Seriously put it in context of over 200K cars. How many actual verified reports of cracked glass is there? 20, 200, 2000, 20,000.............

What are the numbers. This is a BS case of people trying to blow up a small issue into a major issue.

crmedved | April 20, 2019

@stopnair Call your SC. You shouldn't need an appointment for them to assess it. I sent pictures and they had me me stop by to verify. Your SC appointment won't really accomplish anything because they have to order glass which might take a month or two (unless they happen to have one in stock I guess). If your glass ends up cracking in a way where it "chips", they may not want to replace it, citing an impact point... which is why I'd recommend getting it seen sooner rather than later.

Here's my tiny crack that triggered a warranty replacement: https://imgur.com/a/Y6aHOKQ

@Lonestar10_1999 The metal roof would just be where the middle piece of glass is. Those don't crack.

@M8B There's at least hundreds I'm sure. Maybe thousands. My SC says they cut them out "all the time" to replace. My glass cracked and a new piece is on the way. Unfortunately, only Tesla knows the numbers.

stopnair | April 20, 2019

@ crmedved . Agree to your point. In fact I will be driving to the Burbank CA SC in the next hour. I will also complain about rear camera blanking out for few seconds and monitor rebooting.

matt | April 20, 2019

They tried to force me to take delivery of my 3 when it arrived with cracked glass and upgraded wheels (they also conveniently upgraded the invoice price). Told me if I didn't take it as-is they would sell it by the next day.

And I had a mid range, so now I get screwed out of that option and have to reconfigure from scratch. Including another credit check and the options are more expensive now.

stopnair | April 20, 2019

Went to Burbank CA SC and they confirmed the stress crack …ordered the rear glass and setup an appointment for next week.. I doubt they will get it by then bu anyway good experience at Burbank SC

denniskempuk | May 2, 2019

At the point when the glass rooftop was first depicted amid pre-generation, it was touted as a redesign, with a metal rooftop being the essential non overhaul $35k trim dimension. Actually, I would have favored a metal rooftop considering all the broke glass that has been accounted for. https://www.customessayswriter.co.uk/