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Referral award redemptions

Referral award redemptions

How long does it take Tesla to provide the redemption codes necessary to get referral awards? I have at least two referrals where the vehicles have been delivered to customers, but still do not have the code needed so that I can order/redeem for the awards. Thanks!

jimglas | December 18, 2018

I submitted 3 months ago and have heard nothing except that the HPWC are "back ordered"

jjgunn | December 18, 2018

I ordered my 22" wheels. Still "processing"

Teslapalooza | December 18, 2018

I submitted 3 months ago and have heard nothing. Not even a status update. I am beginning to think these referral awards is more of a hype than a real incentive for referrers.

Does anyone know how you get a status update anyways? I sent an inquiry to customersupport@tesla.com. They did not even bother to reply.

markcohen | December 18, 2018

I have two in process. In each case it took about 6 weeks after delivery for me to be able to select the award in the app. It is a terrible system... as far as I could tell, I got no notice. Just that one day when I took a look I was able to choose my award. After selecting the award (HPWC) it went into a "scheduled" state and seems stuck there. One has been there more than 2 months. Customer support does not seem responsive. I got an apology and a "we can probably expedite it for you" then no follow up.

I am unimpressed with their responsiveness on this program.

davidahn | December 20, 2018

I received the Signature wall charger, about 3 months after I requested it. I received the code to order the drivable Radio Flyer Model S about the same length of time after I requested it, Radio Flyer was very quick to ship once ordered with the code. These are ballpark figures.

KARENVEGAS128 | December 21, 2018

I had four referrals that had been delivered , the funny thing was on my 3rd referral suppose to get me a set of wheels, instead Tesla gave me the solar tile roof token. I said WT#.. I emailed and I got replied from someone doesn't even know what he was talking about. he was saying their awards change constantly .. Don't know what to do. frustrating !

jjgunn | December 22, 2018

They're trying to sell cars & stay profitable while most of the world (oil & auto) want them to fail.

Stop worrying about your "free stuff" you'll get it eventually.

Wilber | December 22, 2018

+1 jjgunn

Triggerplz | January 18, 2019

Vinitaidiot006 another flag for you