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Remote Access - Yet Another Tesla Advantage From Halfway Around The Globe

Remote Access - Yet Another Tesla Advantage From Halfway Around The Globe

I recently left my car at an airport parking location in Cincinnati with EV charging capability. They had parking places with 110 outlets for either the 5-15 (standard 110) or 5-20 plugs. I used my 5-20 adapter and was able to pull 16 amps when I left for my two week trip to Australia.

Once I arrived in Sydney, I checked on the car and found that it was no longer charging. I had a "check charger" message. I called the lot and they said they would check the breaker and connection. However, I still had the same error. This is where the amazing part comes in.

I called the lot back and asked them to go out to the car and I would walk them through troubleshooting. When the manager got to the car, I unlocked it from my phone. At which point, I heard some kids say "Wow! Cool!" apparently reacting to the door handles.

I had the manager replace the 5-20 adapter with the 5-15 adapter, and charging started back up. Apparently the circuit was not stable enough to pull the extra amps. Once the change was completed, I locked the car, and everything was fine.

The amazing part of this story is that I was able to accomplish this from a cruise ship, in the Pacific ocean in between Australia and New Caledonia!

NKYTA | August 4, 2014

Great story!

Bighorn | August 4, 2014

I've trouble-shot charging in Colorado and Wyoming from Providence, RI and Paris, France. Fun stuff.

bigd | August 4, 2014

"The amazing part of this story is that I was able to accomplish this from a cruise ship, in the Pacific ocean in between Australia and New Caledonia!" The amazing part is getting service from your carrier ;-)

akikiki | August 5, 2014

Great story. The only way we will see this one topped, is when someone on Dragon headed to Mars turns on his A/C with their Model S at the new Southern Texas launch pad.

Pungoteague_Dave | August 5, 2014

Can't top that story - but - When hiking Spain's El Camino de Santiago for two months in June/July, we were on the top of a mountain called O'Cebreiro, and received a cell phone call from the Rockvile Service center saying our car needed an a/c system update. I gave them the access code to our garage door, told them where in the house to find the fob, and authorized the service.

Tesla went to the house, accessed the garage, collected the fob, put the car on a flatbed, took it to Rockville, did ten pages worth of stuff including the a/c upgrade, returned the car, accessed the garage, plugged it in, and returned the fob to the basket where it normally lives. Upon returning from Spain last week, the car was exactly as we had left it, except spotlessly clean, fully serviced, upgraded software, replaced roof rack door, new motor mounts, and a bunch of other stuff, ready to go. I cannot conceive of better customer service, and certainly have never experienced it anywhere else. Thanks Tesla!

bcimae.co.us | August 5, 2014

@pd
I think you topped the op and didn't have to go to mars to do it

akikiki | August 5, 2014

PD, could not have been better unless they had also left you a $100 bill. (Pretty sure that they are not going to pay us to let us service our cars.)

Captain_Zap | August 5, 2014

@PD

That is the kind of service I heard about from the Roadster owners.
It is nice to hear that Tesla can still provide that level of service with so many Model Ses out there.

Pilot_51 @US-MI | August 5, 2014

Great story! That may be the first time I've heard of a situation where someone had to unlock their car with the app while away long term.

@bigd I assume the cruise ship has wi-fi and a satellite Internet connection, much like airlines.

Mark2131@CA-US | August 5, 2014

Sorry, I can't top it either, but here's my "cautionary tale".

Don't share your password to the tesla app with a your college age student who lives 8 hours away.

You may find your car beeping and opening up in the garage in the middle of the night!

johncrab | August 5, 2014

Oh, sa-weet! This gets the Golden Geek Award for sure.