Submitted by Mehdi on March 7, 2011
Niether does your loyalty to Tesla. Based on my conversation minutes ago with Tesla Customer Service ANYONE who will pay for a 230 mile battery pack, even if its next year, will get ahead of me in production number (I want the 160 mile pack). We are not talking signature series, we are talking Production series, it doesn't matter when you reserved.
Customer service specifically told me that eventhough they appreciate my loyalty for having reserved a year ago the reservation number are loose suggestions and holder will not receive their cars in order.
Whoever is willing to pay more will move up the line. That to me amounts to extortion, I will NOT pay more so people don't get in front of me. At this point I will be canceling my reservation unless this policy is changed, reservations don't mean anything anyway.
I'm totally blown away by this decision from Tesla. I thougth they were above your typical American corporation where the all mighty dollar is above customer loyalty.