Submitted by Waseem93 on September 24, 2018
My Model 3 was backed into by a drunk driver while visiting a friend, not once but twice. The damage was clear and visible on both the rear and front quarter panels on the driver side. I was expecting the insurance to tell me that the repair will be in the range of $9,000-11,000 knowing that shops regularly will inflate prices to make money off the insurance companies. What I did not expect was that it would take the insurance nearly a month of having my car at the shop before they decided to let me know that the cost will be $16,000+ AND i would not receive my car from the shop for AT LEAST another 7 weeks. Having had my car sit there for almost 4 weeks without any information every time I called was frustrating and that is on the insurance provider but Tesla taking "3-5 weeks" to deliver some fenders is honestly ridiculous. I understand the car is brand new to the company and that there is obviously more focus towards making new ones than making spare parts, but the idea of having to wait now in total 3 months (hopefully not longer) in order for me to get my car back from what any other manufacturer would have been able to deliver and repair a vehicle in less than 3 weeks is astonishing. i absolutely love my Model 3 and would recommend the car to anyone but I would hope that Tesla realizes that the existing customer is just as important as the ones waiting for their own new Tesla's. I will provide an update once i receive one.