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service

service

VERY VERY DISAPPOINTED IN THE SERVICE DEPARTMENT.... I WOULD NEVER REFER THIS VEHICLE TO ANYONE.
YOU CANT TALK TO SERVICE...YOU HAVE TO LEAVE VOICE MAILS.. Text message, AND THE SERVICE IS VERY VERY SLOW.
We were told 6 days ago before we brought the MS in that the estimate was for a new MCU. Now 2 days after we bring it in, we are told that they don't have the part. They knew why we were having service, they should have had the part, or told us not to come in at the scheduled appointment. The Service of Teslas can not keep up with the sales. They need to have dramatically more and larger service centers. Failure to provide continued customer care will KILL Tesla. Love the car, HATE the service.

barrykmd | February 5, 2020

I'm detecting a common theme here...

krpr98 | February 5, 2020

Can't disagree. As a new owner, it pains me to say that because this is how I feel already. The bull**** started from the day I spoke to my first Tesla employee.

Can you schedule a ranger thru the app?

EVRider | February 6, 2020

@krpr98: I don’t think you can specifically request mobile service via the app, but it’s my understanding that they’ll set that up automatically if it’s possible.

Aerodyne | February 6, 2020

I also had poor service....3 different dealers LIED to me about the correct oil to use in new 2019 MB S class 560! A simple oil change, and they then said the same about the oil drain plug, and found the correct one will take days to get.

My Tesla service experience has been very good in comparison.