Submitted by Lee on December 2, 2019
It is now impossible to speak to a service person to determine if they have transportation/loaner car when you bring your car in for service. Making an appointment through the app does not provide this information. Calling is no longer an option. I live an hour away from a service center and cannot afford to sit for a day while it is repaired. Tesla needs to rethink this entire approach. I am driving my second S and as much as I like the car can't imagine buying another if I cannot communicate with a human being.