Service plan

Service plan

It's strange that Tesla never offered or discussed with me the option of paying for service plans at time of delivery or since (almost 4 weeks now). I was expecting to receive info or a contract by mail. What I know of the service plans is from old news articles. I just went to the Tesla website and was surprised to discover this sentence:
"Four year plans must be purchased within 30 days of your Tesla delivery and are not available for Roadsters." If I hadn't read this just now, I probably would have missed this window. Is this common knowledge? Am I the only owner that wasn't aware of this 30 day window? I sure will be calling my service ctr tomorrow.

DouglasR | March 31, 2013

@Brian H

The terminology is confusing, but the extended warranty is called the "Extended Service Agreement."

The plans for inspection and routine maintenance are called "Service Plans," which include Annual, 4-Year Plan, 4-Year Anywhere Plan, 4-Year Plan + 4-Year Extension, and 4-Year Anywhere Plan + 4-Year Extension.

I did get confirmation from Ownership that the Anywhere plans apply to the entire U.S. and Canada, and cover both routine maintenance and warranty repairs, except for those repairs that must be performed in a Service Center.

Captain_Zap | March 31, 2013


The footnote that says, "Extended Service Agreements are not available in Connecticut, Florida, New Mexico, Oklahoma, and Washington" is on the e-mail summary that notifies current owners that service plans are now available for purchase.

It should have be in your in-box soon if you have not yet received it.

DouglasR | March 31, 2013


OK, I found it. I hadn't seen that note, but after talking to TM, I assume it was written that way because the agreement is not available YET, but will be as soon as it is approved by the commissioner. At least I hope so.

Does anyone have a link to the Extended Service Agreement? I haven't read it, but I've heard it has narrower coverage and more exceptions than the basic warranty.

David Trushin | March 31, 2013

bsimoes, I just bought the plan. worked fine. If you're having trouble still, call them. I think they would be happy to take your money over the phone.

Robert22 | March 31, 2013


The link to the extended warranty should be in your garage with the other service plans. It's last in the list. Click on the "learn more" link.

DouglasR | April 1, 2013


No, it is not (yet) offered in Washington state, so I don't have that link.

vinod | April 10, 2013

I have been trying to get an answer about Ranger Service from Tesla without any luck. Simple question:
if one prepays for ranger service, does that cover taking the car to the shop for wheel balancing and alignment, which cannot be done by a ranger?

Any official proclamations on this would be of help
in deciding if I should get ranger service!

tommy-tesla | April 10, 2013

@richardngordon: There are no brushes in the drive motor (it's a synchronous AC motor). Practically no modern electric motor uses

jat | April 10, 2013

@tommy-tesla - more specifically, it is an AC-induction motor, where the current varies in the fixed coils, which induces a current in the closed-loop coils in the rotor, and the repulsion between the field in the fixed coils and the field in the rotor produces motion.

DouglasR | April 10, 2013

@vinod - I'm not sure I understand your question, but the $600 annual service plan covers your wheel balancing and alignment. If you prepay for that service using the 4-year $1900 plan, then you are prepaying for the wheel balancing and alignment. The 4-Year Anywhere plan does not add anything with respect to wheel balancing and alignment because the Ranger cannot do it. You would have to take your car in to the service center. Now, with the newly announced loaner program, it is possible that a TM employee would pick your car up and take it to the service center if the service is going to take more than four hours. Otherwise, you will still have to take your car in.

Sudre_ | April 11, 2013

My thoughts on the price being to high has more to do with the lack of, 'in writing'. I don't know if everyone has read the actual Tesla Service plan but it does not say you get unlimited wear and tear parts and labor during the 4 years or 50,000 miles. It clearly says you get that at the time of scheduled service. Technically if you break a wiper blade buy your own or you will have to schedule one of your 4 inspection to get another.

I don't think that is Tesla's true idea of how the plan will work. They are not very good at communicating, even in writing. If anyone can point to the written language in the actual agreement (not something promised on a forum or web page) I will then agree that the cost is just and in line with my expectations.

I new the cost of the plan before I committed/purchased the car so I am not upset by the price. Like others I would simply like to see more in writing. Maybe they will get around to it some day.

Right now all we are buying for $1900 is four visits for inspection, balancing, and at that time they will replace any wear and tear parts that need it. That's it. No driving into the service center at 6000 miles and requesting a wiper fluid top off. (altho I am sure they would more than happily top off your wiper fluid)

skystream3.7 | April 11, 2013

service plans cover everything but tire and wheels.
so if i need a new battery for key fab is free under service????
you know like wipers or brakes. | April 11, 2013

@ skystream-- the service plan does cover tire rotation & Summer/Winter wheel changes.

rdalcanto | April 11, 2013

I can't get over the cost of maintenance on a car with no engine, no radiator, no transmission, no fuel tank, no starter, no fuel filter, etc. I was a little upset when I found out oil changed on my Porche were $300. How can the Tesla be twice as expensive to own?

caolivieri | April 11, 2013


The Model S has radiators for controlling battery temp, AC system, (probably a cabin air filter) CV joints/axles, shocks, bearings. It's not like the Model S is a magic carpet.

Daniel Stanton | April 12, 2013

I am upset by the service plan offering that Tesla has created. This was a great opportunity to bring attention that the Tesla Model S is a low maintenance vehicle compared to ICE vehicles. Why did they squander this opportunity? Do they need to report additional cash flow from the prepaid service plans? I've reviewed the service plan documentation, I do not see anything regarding voiding the warranty if not serviced. Was this a clause on my original purchase documents?

The tire warranty seems like a great deal, until I discovered it only pays if you get a nail in the sidewall of your tire(I know this is simplified). Essentially they will patch a tire $30 value, but I do not think it covers the next set of tires. The 21" low profile tires will be lucky to see 20k miles.

rdalcanto | April 17, 2013

Does the manual describe what maintenance items need to be done at what mileage? Looking at the drive motors, there is some sort of gear, chain, or belt that must connect the motors to the drive axle inside the metal housing. This must need lubrication that needs to be changed or replenished at some point..., right?

Brian H | April 17, 2013

No, wrong.

herkimer | April 17, 2013

I think of the service plans as "service insurance."

If everything goes great and I don't need much service beyond the 12,500 inspection over 4 years, then the cost of this service will seem pretty high. But if I have a few problems and really need to have some work done beyond the warranty, and get towed or have the loaner for a time, etc. Then it will turn out to have been a great savings to pay $2400 for four years, at $600/year, comes out to $50.00/month. Kind of like a car service insurance cost. And with ranger service, 24/7 assistance, yeah, it does give some peace of mind. And, to me, even if it never gets used, that's worth something too.

The price of the service package is Tesla's bet that our service needs will not be higher than this on average. I accept that for now; my stake is knowing that I am covered. If the price is a little high at this point, it may come down over time. In the meantime if it helps Tesla to more quickly build out the service centers and capacity, that will be better for my service long term too. Seems like a win-win to me, though it is certainly higher than I would like to pay. The whole cost of Model S is more than I have ever wanted to pay for wheels, might as well get all the service and maintenance "peace of mind" that they are willing to offer!

Mike C | April 17, 2013

I read that the oil in the motor needs to be changed every 15 years.

Robert22 | April 21, 2013

Look at it this way. You're playing poker with Elon. Do you feel lucky?

BarryQ | April 22, 2013

And he probably has a bigger bankroll than most of us. | April 22, 2013

@Daniel Stanton "...nail in the sidewall of your tire(I know this is simplified). Essentially they will patch a tire $30 value..."

I didn't look over the extended tire warranty, but sidewall damage like a nail means tire replacement. I'm fairly sure no one is legally allowed to repair sidewall damage. Often when one tire has to be replaced, if the other is not near new, it would have to be replaced too (and I assume the warranty would pay for this). If you have 21" tires (I think $3500/set) that might mean two tires at $1750.

Still, I think I've had one tire in 30 years that had a sidewall damaged. Just depends on how lucky (or unlucky) you are and what kind of stuff you typically drive through. I'm not saying it's a good deal or not, but a seemingly small amount of damage can be quite expensive.

cerjor | April 22, 2013

@Daniel Stanton: I got a tire in my sidewall and had to replace the tire. The service person here in Phoenix said this was not covered under warranty. Cost me $190. | April 22, 2013

@cerjor - how did you get a tire into your sidewall :)

Did you have the extended tire warranty? 21" or 19" tires? $190 seems a bargain if 21" tires without the extended tire warranty.

cerjor | April 22, 2013

@TeslaTap. I have 19" tires. Got the tire at Discount Tire. It is same brand and model as came on car. I my opinion the nail was in the tread but the tire people said it was within 3/4" of sidewall and was outside where steel belts were located. Thus they defined it as sidewall. I didn't know enough about those regulations to argue.

bjorn.christophersen | May 8, 2013

It seems like a good program but the price is way off. In Norway we have to pay the eq of a 1000 dollars pr year for something that should cost max 100-200 dollars. I can change my vipers my self thank you . This is more than a VW service and that's every 40000 km including oil and filters on my car. Is the Model S that bad it needs looking after at every 20000km. It seems you like to take Model S owners to the cleaners Elon. It doesn't compute with the statement on the service plan and earlier statements about how cheap service and maintenance is. Your on the wrong track now Elon. Normal people are waiting for the cars in Norway and they don't compare the service with Mercedes. Peopel by the electric car to save gas maintenance cost etc. It seems like we can forget maintenance.
Some kind of normal service each 60000 km or 3 year at 600 dollar would seem more in line with the expectations. Then I can by my wipers myself when I need them...
Change your price pollicy and don't rip off your costumes. Costumer satisfaction will drop. Look to Nissan Leaf.
Come up with a cheap maintenance program that gives us value for the money and only service on real nessecary things.
We can pay the going rate for changing the brake and brake fluids when it's time to change as long as the parts are priced where everyone else's spare parts is priced.

I thought I could save money on buying an electric car but not a Model S it seem.

I'm really thinking of switching over to a new Nissan Leaf instead...the maintenance is cheap on that car.

jjaeger | May 9, 2013

Enjoy the Leaf...

bjorn.christophersen | May 9, 2013

I probebly will if not Tesla change/adjust its program to non fanatics....This gave me a wakeupcall.

I AM one of those how needs a practical car getting me from A to B an not a car to show off. My interest in the Tesla was about having a number one electric car that saved me money and was environment friendly. I think there is more people how has reserved the car in Norway that now see the real cost of the Tesla...Leaf was the seconded most sold car in Norway last month. Smaler yes so I keep my station wagon and sell the Focus. That's 70-80000 dollars saved over the next 3 years. 95% of the time I go electric....figur that..

Brian H | May 9, 2013

Keep track of actual usage; I bet it ends up higher than 95%‼

chicago.ev | May 9, 2013

You should buy the Leaf. I've driven one for 18mo and it is a good car if you're used to non-luxury cars and are cost conscious. I went from a Rav4 to a Leaf and have been very happy with it. I'm going with the Model S because I need the range, I can afford it and I don't like driving ICE cars anymore. Once you drive an EV for a while it's really hard to enjoy ICE cars. Right now it seems that a lot of Tesla owners/buyers are a little fanatical about the car. If you say anything critical of the car or the company you are disdained as a non-believer. That will change as the company develops more affordable cars and the product line gets into the mainstream. I'm glad I chose the Leaf for my first EV, it's probably a better fit for you if range isn't an issue.

bjorn.christophersen | May 9, 2013

Hello,guys! I really like the Tesla the first EV with the right range. That was my fascination.. The sensible me was woken up by the price service plan and it got me to think...Yes icy cars is a drag..but I heard that the new Leaf has a better heating system for both the battery's and the inside of the car?!...If the article I read was right I can get a fast 30 min charger on it to..The range up to 200km (more like 150km I think) is not something to jump around about but 2 hours drive and 30 min charging isn't that bad is it?
I really have to think hard about this until my finalisation date in the end of this month..An other thing that's annoying me is that we really don't know what we get in the euro version of the car except the accessory options. The charging support, front/ rear seats improvements, neck rests issues, battery drainage when turned of etc and I figure all adjustments/improvements after delivery beside SW we have to pay for ourself...When I think of it all the adjustments for the improved euro version also..the car has been jacked up a lot since I reserved my car...

The Leaf looks ugly thats a fact but the bonus is that I think I probably get a center console in it for free :-)..
I better check it out so I know my choice...