Sunroof Issues

Sunroof Issues

I received my car 4 weeks ago, and the Sunroof broke on the second day I had it. A bracket in the sunroon broke, and the sunroof collapsed on one side. Tesla has been out twice to try to fix it and now they are going to have to ship my car to Austin to get fixed (I am located in Houston). In addition, I have the panoramic roof and the sunroof scratched the glass either when they were trying to fix it or when it was sliding back broken on my car.

It is very clear to me that Tesla is moving to damn fast. While I admit I wanted my car ASAP, I am not happy with the resulting service response or ability. I now have to get the bracket replaced and the window in the back of my roof, so at some point in the future (which will probably be another few weeks) they will come pick up my car and give me an Enterprise rental car. I am passed the point of frustration now, especially bacuease I don't have any single person at Tesla responsible for my account or this issue. I have heard there are several others with this same problem, so I wish you good luck.

nickjhowe | February 25, 2013

Sorry to hear that Randy.

drp | February 25, 2013

Bummer Randy. Please keep us posted.

Brian H | February 25, 2013

You have a Sunroof and a panoramic roof? How does that work?


Pungoteague_Dave | February 25, 2013

Brian, I think you are generally okay, but don;t be an idiot. The panoramic roof is the entire thing. The sunrooof is the portion that moves. Do you have to denegrate everyone? Lets keep the insults directed at nn...

Pungoteague_Dave | February 25, 2013

that's "let's", before you correct my English

Brian H | February 25, 2013

" and the Sunroof broke on the second day ... In addition, I have the panoramic roof"

Sit on it. He clearly indicates separate objects, which is nonsense. Possibly confabulatory.

Carefree | February 25, 2013

Brian, anyone who has the car with the panoramic roof understood perfectly well what Randy meant. Sometimes you really take it way too far.

Vawlkus | February 25, 2013

I'm with Brian, if people are mislabeling things, it'll leed to more confusion than we need.

I'd actually like OP to clarify his post rather than ASSUMING we know what precisely he's talking about.

sidney_wang | February 25, 2013

Today when I tried to open my panoramic roof, the slider bar kept returning the slider back to the 19% mark. For instance, if I move the slider bar to the 75% mark, the slider bar would immediately reset it back to 19% (sometime 21%) as soon as I release my finger from the slider bar. And the roof will only open slightly to match the 19%. Is this a mechanical issue or software bug? I tried rebooting and it still fails. It was working fine yesterday.

RandyL | February 26, 2013

Sidney...That is what mine did as well. Get out of your car when it is opening and see if it is tilted. If so, your bracket may be broken as well. DO NOT keep trying to open it if this is the case as you will cause more damage to the panoramic roof and you will scratch the glass. you should call a tech ASAP to fix, and I hope your outcome is better than mine.

sidney_wang | February 26, 2013

Thanks, Randy. I setup an appt for tomorrow.

bsimoes | February 26, 2013

This issue makes me really nervous, as my car will be outside in the elements...and Vermont gets a lot of rain....

sidney_wang | February 27, 2013

Got mine fixed today! They said it was an alignment issue.

jchangyy | February 27, 2013

I just picked up my car today and noticed that when I open the pano roof to >70%, at speeds above 50mph, the moveable portion of the roof starts to shake violently. If I close it to <70% or so, then the shaking stops. Only thing I haven't tried is opening any door windows with pano roof open >70% moving at >50mph.

Any thoughts?

Brian H | February 28, 2013

Um, ya. Get it serviced.

Grant910 | February 28, 2013

Obviously, what he meant was, "...Tesla has been out twice to try to fix it and now they are going to have to ship my car to Austin to get fixed (I am located in Houston). [FURTHERMORE], I have the panoramic roof and the sunroof scratched the glass either when …"

Brian H: You are infantile. Anyone who can read at the middle school level could figure this out. Go find someone to bully in the real world instead of on a Tesla forum. Oh wait…you are probably so weak and pathetic that this is the only place anyone will listen to your inane comments. How pathetic that you spend your days insulting people on a car forum. This guy has every right to post about a problem with the car.

brucect | August 23, 2013

Picked up model s two weeks ago. Sunroof working fine but noticed today when I was cleaning that the glass is scratched on both sides indicated friction when it opens. Damage is pretty significant. Taking car in this week.

jpsvr | February 17, 2014

My roof was stuck at 20 it went out of alignment just gave it into Davie, FL shop I was thinking it was an early issues with manufacturing since they had not seen this issue before...I have an early Signature but it looks like been an issue

hrtsurg | May 14, 2014

Have my car 2 months and rarely use the sunroof. Noticed a lot of wind noise past few days. Looked at the roof closed. It seems the glass is not seated properly at the back. Seems lifted in the middle. Opened and closed it several,times with no resolution. Stuck my hand around the frame. There does not seem to be any obstruction. Hopefully will be fixed this weekend as a Ranger is coming to my house to replace circuit board behind to 17 inch screen due to certain vehicles experiencing a blank screen fromc a faulty soldering job. This is a voluntary service call on Tesla

SeattleSid | May 14, 2014

I've been having a similar problem. Intermittent. I'd taken it in a couple of times and they couldn't reproduce it. Finally I took it in (brilliant, huh?) when it was in that slightly open at the back position, and they scheduled an appointment which was this Monday. Took them a while to figure it out. Interestingly they were able to tell that the motor on the left (there are two motors for the roof) was working harder than the one on the right, and deduced the rail on that side had been crimped slightly in production.

They replaced the motor (it was working fine, but I guess they figured it'd been working too hard), the rails, the glass roof, the seals, and now it seems to be fine. So far.