Submitted by RandyL on February 25, 2013
I received my car 4 weeks ago, and the Sunroof broke on the second day I had it. A bracket in the sunroon broke, and the sunroof collapsed on one side. Tesla has been out twice to try to fix it and now they are going to have to ship my car to Austin to get fixed (I am located in Houston). In addition, I have the panoramic roof and the sunroof scratched the glass either when they were trying to fix it or when it was sliding back broken on my car.
It is very clear to me that Tesla is moving to damn fast. While I admit I wanted my car ASAP, I am not happy with the resulting service response or ability. I now have to get the bracket replaced and the window in the back of my roof, so at some point in the future (which will probably be another few weeks) they will come pick up my car and give me an Enterprise rental car. I am passed the point of frustration now, especially bacuease I don't have any single person at Tesla responsible for my account or this issue. I have heard there are several others with this same problem, so I wish you good luck.