I have reservation 6009, placed just under a year ago. I have 28K miles on my 6 1/2 year old BMW as I do not drive very far daily. I have been trying to decide on the battery size i "need" for a while. Just want to share / vent my displeasure with Tesla over the Supercharging hardware for the 60Khh battery.
Originally the supercharger option was standard on 85Kwh battery, not available on the 40Kwh battery and TBD on the 60Kwh battery. Then, over this summer, it was listed as included on the 60Kwh. At the Supercharger Station unveiling event, Elon Musk reported there was going to be a charge for the 60Kwh battery. I went to the local showroom over the weekend and was told that since I had already desired that option and it was listed as included on my build, the fee would be waived but that I would have to call to take care of that.
I called a few days later to finalize my build and was told they would not waive any fees for me. I was told that some people are going to get the hardware included for free with the 60Kwh battery while others will not. They decided if you have reservation 4000 or earlier, it will be available for free and you will have to pay if you are above that reservation number.
I am not happy at all about the back and forth. I can understand that if people signed contracts before this went into effect, Tesla could not change the contracts. But if I was told not once (online build over summer) that this was included but twice (at the local showroom), I would hope they would honor that. Instead I was told unless it was written in the contract, the prices are variable.
We all are trusting this company (that is in many people's mind doomed to fail) because we believe this technology is the future and the people at Telsa are the people that are going to bring this to reality. The way they are handling this concerns me and I am thinking about postponing / delaying my deliver at this point.