Submitted by irshadkas on February 7, 2019
Would appreciate some input on this:
I owned a Model S with supercharging for life. Attached to the VIN , so not part of the referral program.
Purchased a Model X form a 3rd party dealer. I traded in my S
PRIOR to trading the car, I contacted Tesla Customer Service. They wrote back to me saying that the VIN of my S can have its supercharging transferred to my new X. This is clearly stated in an email from Customer Service.
After the purchase , I emailed Tesla the documentation and they state that their email was an error and was a result of a misinformed Agent.
I sold my S for less because the supercharging was going to be transferred.
I rely heavily on supercharging, so I will have to pay out of pocket for many years to come...
Should I pursue this?
Whom and how should I contact senior leadership at Tesla?