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Telsa -- Are you going to address torturing AC smell

Telsa -- Are you going to address torturing AC smell

Since last month I started getting torturing AC smell as mentioned in other threads. It is design fault or some other issue by Tesla. In 20 years, I have owned 4 other cars and none of them had this kind of issue. My 2006 Pilot AC still blows nice air without any maintenance. Tesla is only 9 months old with only 8500 miles. I park in garage at home and covered garage at work. My kids stopped riding in Tesla and prefer to ride in 13 year old pilot because of this issue. My colleague decided not to buy Tesla after one lunch ride in my Tesla. My friends own Model S and X and they don't have this problem even after 3 year.

Tesla -- Please do something about horrendous stinky AC smell. Tell your engineers to Debug issue and fix problem. I took car to SC and they want $245 to fix this issue which should be covered by warranty. At work I talked to all Tesla 3 owners and everybody going through this issue. It has become lunch topic.

Magic 8 Ball | August 23, 2019

How many miles on your car and where do you live?

Until a "fix" becomes available I would recommend drying out your A/C by running the fan, just the fan, on high for about 5 minutes after using A/C, that should help dry the evaporator and plenum out. Complaining about the issue here will do nothing to help others or resolve the issue. The proper way to wage a complaint is to contact Tesla through the contact form found in your account.

Check your intake plenum for debri and obstructions.

M3phan | August 23, 2019

Have you followed suggestions posted elsewhere to alleviate the smell? Things like:
-avoid recirculating air as much as possible
-run air on higher speeds to keep system drier

Question: whether or not you could argue that this is a warranty issue for Tesla to cover, are you really going to insist on refusing to pay what is by all accounts a low dollar amount ( relative to the price of your car) to get this issue fixed? Sort of reminds me of people who own a $1000 smart phone but refuse to pay $2.99 for an app.

Magic 8 Ball | August 23, 2019

Recirculating A/C air should help the issue. By recirculating, A/C air (not just fan air) the air will get dryer and dryer as moisture condenses out and goes out the drain. Supplying continuous moisture laden air to the evaporator coil will increase the amount of condensate in the evaporator plenum. Commercial air dryers work on this principle.

Joshan | August 23, 2019

ya mine just started smelling this week, smells like Vinegar.

IntelSPE | August 23, 2019

@M3phan -- I paid more money to buy Tesla doesn't mean I should be handing them my wallet for issues due to bad design. i paid more money to buy quality product so I should not have this kinda issue.

@M8B -- I sent email to EM and other executives including tesla support. No answer. I hope tesla engineers are reading this forum. I don't have to do what you suggested in my other car as there is no stinky smell after 13 years. How come everybody having issue? That means there is design issue with Model 3.

I was planning to buy Model X for my wife to replace aging pilot but after having all issues (there were other issues I had to get it fixed after delivery) with Model 3 I have to look at other cars.

Magic 8 Ball | August 23, 2019

I do not disagree there is a first principles design issue. I have no doubt Tesla is working on a solution. A software fix would be inelegant and most likely perform similar to the manual task I describe. I do not see evidence of a humidity sensor so an open loop software routine is the only thing I could see happening beside a design change. The problem with a software routine is it will probably run things like a fan for worse case scenario unless they can incorporate geo location and local weather readings but that would not account for all possible variables. Having to use battery to run fans longer than would normally be needed would not be in alignment with energy conservation.

The main thing to consider is we just don't know the numbers affected by this and really only have anecdotal data at this point. I am being proactive with speculations on solutions but they are all speculations.

IMO the root cause is most likely reduced airflow due to clogged filters and/or obstructions in the intake. One bad dust storm or poor air quality from ash will clog a filter in just a few hours or less. Other theories are out there that once the evaporator is cleaned the smell will not return but it appears we are already getting reports of the smell returning after a clean out but all are anecdotes.

IntelSPE | August 23, 2019

I checked air filters and air intake as suggested by others but there is no debris. Air filter is in very good condition. I don’t think it is air filter issue. Let’s hope Tesla comes up with solution soon.

jjgunn | August 23, 2019

I would suggest making an SC appt. You'll see they are very agreeable to your request.

vmulla | August 23, 2019

Here's the info from folks who went to the service center:
https://docs.google.com/document/d/1-G2so3GnfFr7jCWv1Wwcc3hB518efwq7jOy6...

Magic 8 Ball | August 23, 2019

@IntelSPE How long have you had the car and where do you live? As been mentioned, many times, not all may be suffering from the same condition and there are many variables. If a filter has trapped fine dust it will not necessarily be readily apparent even with inspection.

Jumping to having to look at other cars is an element of FUD that serves no one here and comes across as a threat that no one here would care about except those that like to bash Tesla.

IntelSPE | August 23, 2019

I have mentioned in my post above. I have car for 9 months with 8500 miles. I live in Sunnyvale.

Atoms | August 23, 2019

Definitely a design issue. Taking mine in next week. Hope their software updates resolve this with additional drying cycle.

vmulla | August 23, 2019

Design issues aren't good for anyone.
3 possible outcomes if it's a design issue

A. The design change only benefits new customers
B. The change will help new customers if they pay for parts and labor
C. Recall

Magic 8 Ball | August 23, 2019

If you live in Sunnyvale and have had the car for 9 months you most likely went through the same 5 or so days of ash laden air from the fires in Paradise. As a preventive measure when air quality is bad I recommend going to recirc to spare the filters. Ignore all the anecdotal information that has not been verified or validated, people are not reliable in sharing factual accounts especially third parties that just parrot everything they hear and try to pass everything off as fact.

I have actual first hand experience designing and working on A/C systems as well as dealing with people that have an agenda to take others down rabbit holes. Again, I do not understand the "threat" of sharing you will be looking for another car, it serves no purpose on this forum other than to feed those that wish to bash Tesla.

Our car is 12 months old, has about 13K miles and we also live on the "peninsula" and the car is used to commute to the south bay most days of the week. We do not have any A/C smell issues. When you claim "everybody" is having the issue that claim is false. The fact is we have no clue how widespread this is based on internet anecdotes.

Magic 8 Ball | August 23, 2019

Please do not listen to vmulla, he is clueless. A design change can simply be higher flowing filters that can be swapped out for everyone. Do not go down his rabbit holes of misinformation.

vmulla | August 23, 2019

A change in higher flow filters that are swapped out for everyone would be Option C: Recall

vmulla | August 23, 2019

Please don't listen to my opinions; they're just opinions.

Use this link to fix the problem yourself:
https://forums.tesla.com/forum/forums/stinky-feet-smell-solved

Or if you prefer info from service center folks;
https://docs.google.com/document/d/1-G2so3GnfFr7jCWv1Wwcc3hB518efwq7jOy6...

Magic 8 Ball | August 23, 2019

Swapping out air filters would not be a recall if the issue does not affect everyone. We have had our car longer, live in the same area, and do not have stinky car.

A hardware fix or filter swap out would most likely be a TSB like the one out for those experiencing thermal expansion "clunks" Again do not listen to vmulla he is clueless. There are only anecdotes being shared, non validated, and we have no data as to how many have this condition.

IntelSPE | August 23, 2019

@M8B - My 8 colleagues have same issue as well 2 friends. One of my colleague car is only 2.5 months old. This is widespread issue affecting only model 3. It has nothing to do with paradise fire. Model 3 owners from So Cal also reporting same issue.

Magic 8 Ball | August 23, 2019

Filters can get clogged and different contaminants can cause issues. We do not have the issue and none of the many colleagues at my wife’s work has mentioned having an issue. Again the threat to not buy another Tesla stinks like FUD.

IntelSPE | August 23, 2019

Threat to not buy another Tesla is not FUD but sensible decision.

jjgunn | August 23, 2019

The service center in Berkeley is aware of the "stinky AC" & I have a first hand account of a woman who had her AC stinky resolved. This is covered under warranty & explains my previous post.

My appointment is on Monday.

Magic 8 Ball | August 23, 2019

It serves no purpose to share that here except to try and convince others not to buy because it is “sensible” . I can try to help with information that may encourage others that not everyone, maybe only a handful have this issue, and address the issue by keeping thing in perspective. I see no other purpose in sharing “no to buy a Tesla” other than spreading FUD.

Magic 8 Ball | August 23, 2019

@jjgunn Is it a permanent resolve? There are accounts where people are being told to expect it to return.

vmulla | August 23, 2019

@jjgunn,
Excellent info. That's the best news about this problem yet.

That's the way to go for Tesla to retain it's image. Now I hope people who paid for the service would be given a refund.

Maybe your info should be considered anecdotal and without merit as well?

Magic 8 Ball | August 23, 2019

Many have already reported not covered under warranty so everything is anecdotal and inconsistent at that.

M3phan | August 23, 2019

@IntelSPE, I understand. I guess I don’t consider a $245 repair as “handing over my wallet”. I also understand your comment about the cost of the car and expectations. For myself, I recognize that every car will have something wrong, no car is perfect. I don’t find this a particular crisis of faith in Tesla. They can fix it now. Or you can wait for the to maybe develop a fleet wide solution.
My car is 13 months old, got a slight stale whiff this past spring, so switched to this behavior and no more bad smells to speak of:
1. AC Pre-cool car 20-30 minutes (yes, I like a cold car when I step in)
2. Once in car, use recirc at speed 9 or 10 for up to 10 minutes
3. Staleness (it’s not even that bad of a small, compared to what I’ve heard here) gone literally after about a minute or two. And that’s only when it dies smell stale, most times (6/10 times maybe?) no smell at all to begin with.
4. Switch off recirc, cut back air speed to desired speed or Auto

Magic 8 Ball | August 23, 2019

@vmulla why would you jump to saying an anecdote is without merit? No one has suggested that except you.

vmulla | August 23, 2019

@Magic,
I'm ready to give all the info from all owners equal merit - I'm not going to be selective about info that shows Tesla in good light or bad.

It is you who is dismissing some owner's info as irrelevant anecdotes.

Anyway, owners can make their own mind based on info from other owners who visited service centers: https://docs.google.com/document/d/1-G2so3GnfFr7jCWv1Wwcc3hB518efwq7jOy6...

lbowroom | August 23, 2019

Mine is fine. Two of my friends have the issue. My Mercedes had this issue. Every car manufacturer has this issue pop up. If you’ve had 20 cars over 50 years that haven’t then great for you! I leave my car set on auto at 72. Is that a factor? I don’t know. Can we be reasonable people or continue to be irrational a-holes?

Magic 8 Ball | August 23, 2019

I have not dismissed anything. Pointing out that everything said here, abut this issue, is anecdotal is fact and truth. Jumping to extremes of recall and lying that there was/is a software solution, as you have done before, without verifying is misleading and a disservice. Jumping on one account that it is covered under warranty, without complete understanding, is more of the same crap I expect from you.

lbowroom | August 23, 2019

Next time you plug your car in, turn the heat on max for 1/2 hr. See if that makes a difference and report back.

vmulla | August 23, 2019

@lbowroom,
Good for you. By being rational should we
- ignore this
- take care of it ourselves
- pay Tesla for getting rid of this problem
- expect a fix under warranty
- expect another software fix

shawncordell | August 23, 2019

I own two model 3’s and I don’t have this issue. Residing in Texas. I’ve owned one 11 months with 7300 miles. Owned the other 8 months and it has 2200 miles.

vmulla | August 23, 2019

lbowroom | August 23, 2019
Next time you plug your car in, turn the heat on max for 1/2 hr. See if that makes a difference and report back.

---
I did that for 3 consecutive days and the stink is *under control* - I'm also running the fan for about 5 minutes after my drive.

Also, early VIN owners will recall that the car would make HVAC sounds after the end of each drive.

Magic 8 Ball | August 23, 2019

@lobowroom You are being reasonable and thanks for sharing some real data on how you run your system.. I have no clue what vmulla brings to the table by simply parroting hearsay and jumping to conclusions by being selective with hearsay he parrots. He derails all these threads with the same rhetoric.

M3phan | August 23, 2019

Good idea. I’ll run fan for a bit after driving to help dry thins out.

lbowroom | August 23, 2019

Vmulla, good for me what?
1. Take a deep breath, it’s a car
2. Stop whining
3. Stop threatening to retaliate with sanctions
4. Turn your heat on max for 30 minutes. Did that make a difference?
5. Think for yourself
6. Don’t ask a-holes like me how to live your life.

lbowroom | August 23, 2019

WTF vmulla? You tried it already and it works?

aptwo | August 23, 2019

Correct me if I'm wrong but I read somewhere that Tesla already fixed the issue on one of the recent updates. You just need to change filters and disinfect the drainage or whatever it is. Take it to the service center and have them do it. I did mine 2 weeks ago and I haven't had any smell in the car since then.

M3phan | August 23, 2019

@aptwo, charged for it, goodwill, or Warrantee?

vmulla | August 23, 2019

@lbowroom,
Good one :)

What ticked me off was the constant drubbing against owners who shared a legit issue/info. That's just not helpful.

As far as Tesla goes, they're doing a disservice to themselves by not goodwilling the service until a true fix is found - this is a popular opinion here.

As far as myself, Klima clean is on its way on an Amazon truck. We're having a Model 3 get-together tomorrow to take care of this issue amongst owner friends (thanks @pmagid, @frank99)

Good night.

jjgunn | August 23, 2019

Magic 8 Ball | August 23, 2019
@jjgunn Is it a permanent resolve?
----------
I've been told that yes it's a permanent resolve.

Obviously we won't know for sure until time passes.

I've been told they'll have the car for about a day. I might even get my Carbon Fiber spoiler haha!

I can only give my personal experiences. I'll report back here after my appointment on Monday.

Magic 8 Ball | August 23, 2019

The anecdotes are all over the map. I have also read accounts where people are being told to expect to have the smell come back and get a “cleaning” when the stink comes back. There is no documentation from Tesla concerning status of the situation, software or otherwise.

aptwo | August 23, 2019

@M3phan, So the "Concern" part of the invoice is : "Customer states stinky AC". The correction part is "Evaporator (Clean)" and it is marked as "good will with $0 charged". I'm guessing it's free, but I did get charged for the filters which I expected it.

Magic 8 Ball | August 23, 2019

@jjgunn Press hard on why it happened in the first place and what changed so it won’t come back. If they say software ask for details and supporting documentation.

vmulla | August 23, 2019

lbowroom | August 23, 2019
WTF vmulla? You tried it already and it works?
----
You should read back to my original posts from mid July that got me roiled into this. Just drying the system helps (temporarily) I also recalled what the early software was doing - it ran the fan on the car even when no one was there in the car. That's exactly when I suggested there might have been a change in recirculation logic - I was called a liar and worse.
I just do what the car was doing by itself - run the fan.

Magic 8 Ball | August 23, 2019

Where is documentation that early software was running fans to combat a stink issue? Where is evidence that there was a fix as was claimed. It is a lie to label a fail as a fix.

jjgunn | August 23, 2019

Yes, I hear ya....I'll press them for answers & an explanation. Hopefully it doesn't return. I'm fairly certain it isn't software. My guess is It's hardware.

You mentioned you design AC systems -- LMK if you have any other questions & I'll make a list to ask.

The craziest thing is the woman with the M3 went to Hawaii & when she returned, she had the stinky AC. Same thing happened to me. Go to Hawaii, return to stinky AC because car sat 7-10 days. My wife said... "Smells like vomit...that is awful." Appointment made. Let's see how it all turns out.

I have a good feeling.

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