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Tesla body shop repairs delayed over a month, getting discount on lease?

Tesla body shop repairs delayed over a month, getting discount on lease?

So I was unfortunately rear-ended by an incompetent driver, and I've sent in the car to the official Tesla body shop. They're telling me that they don't have all the parts and that it will take 3 more weeks (so far waited over a week) to get the parts and repair the car.

Now, the rational argument I'd like to make here is that I'm without a car for over a month; I can't drive the car because it has been disassembled at the shop; I'm forced to wait weeks for them to get parts. My old Mercedes got parts sent from Germany to the U.S. in mere days when it was involved in an accident a long time ago.

What I hope for is a pro-rated discount of some sort on the lease for a month, I used to get that kind of service satisfaction when e.g. the Mercedes folks took a week longer to get replacement fobs, anyone have luck with such a thing with Tesla, or am I just going to have to suck it up and pay Tesla for the month-long delay caused by them?

Not sure what standard of service I should expect with Tesla when I call asking for such a thing. Maybe I'm spoiled from the treatment I've received from Mercedes and Cadillac folks.

info | June 28, 2019

Tesla isn't Mercedes. You don't really get something because the parts are out. Probably they took it apart and found more parts they needed which are back-ordered.

murphyS90D | June 28, 2019

It's not the leasing companies fault the car was in an accident. Your rate was set on a certain number of payments in a certain amount of time.

Mathew98 | June 28, 2019

Tesla's own repair shop or a certified repair shop. There is a big difference. The other party's insurance company is supposed to cover any loaner. Why would they pay for your lease payment?

abhirao1 | June 28, 2019

Good counter arguments.

What is interesting though -- the other party's insurance said that while they accept that the fault was their driver's, they also cannot cover the entire amount for the repairs. Guess I'll have to go through my insurance for the remainder and have them fight it out.

abhirao1 | June 28, 2019

Also, they're covering only 11 out of the 30 days for the loaner...

Mathew98 | June 28, 2019

Total BS. Have your insurance sue theirs directly. You pay the initial deduction first, then you'll be reimbursed after they're sued for everything. If their insurance is insufficient, sue for his entire net worth.

There is no effing way they are only liable to cover 11 days for rental. The other guy cause the accident, they need to cover at least up to 30 days. Let your insurance handle those a'holes.

Mathew98 | June 28, 2019

If they can't afford insurance, they shouldn't be on the road. No excuses.

abhirao1 | June 29, 2019

Got it. Thank you.

akikiki | June 29, 2019

Why don't you ask the incompetent driver to pay your lease payment? He more responsible that anyone else.

Hammonddave | June 30, 2019

Interesting. My car was vandalized and I need the front quarter panel and driver's side mirror replaced (plus hood and bumper repainted). I assumed that by going to a Tesla body shop parts would arrive sooner. But instead I went to a Tesla certified body shop with excellent reviews (the specialize in Teslas and has a lifetime guarantee by my insurance company). I was very happy when they told me that they could order the parts while I still drove the car. The parts arrived in three weeks and are now available for installation and painting (1 week). The Tesla body shop also told me three weeks, but I would have to leave my car there while the parts were in order.

tes-s | June 30, 2019

Only covering 11 days loaner?? You need better insurance - mine will cover up to $10,000 for a loaner.

If the other insurance company is balking at anything, just go through your insurance company. If the other party was at fault, it will take a while but you will get your deductible back.

Tropopause | June 30, 2019

Really hope the Tesla Insurance will be here soon and be amazing. So sick of rip-off artist insurance companies.

robgorman | June 30, 2019

@abhirao1: I feel your pain. I was rear ended March 19 and parts for repair were not readily available. Took exactly three months,but car was repaired and back to me on June 19. The dumbass who collided with me was uninsured.

barrykmd | July 1, 2019

Tropo - What makes you think it will be a good deal? When Tesla first announced their deal with Liberty Mutual(?), I checked the rates and they were twice what I'm paying with State Farm.

abhirao1 | July 8, 2019

Update -- the other driver's insurance ended up paying the full amount for the repairs. Of course, the driver does not want to pay for the lease payment, so I had to suck it up and fork up the lease amount for this month.

Still waiting on parts for the car. It's still disassembled and undrivable at the repair center.

Janice.ribeiro | July 11, 2019

I was rear ended three weeks ago. I’m still waiting for the parts to come in. I decided I was going to keep my car until the parts were here. I didn’t want my car disassembled without any parts. When I need a rental, I am having the driver who hit me insurance company pay for the lease. I hope e both get our parts soon. I had my car only 3 months before I as hit. I feel lik I will have a dented car longer than I had a min dented one!

Janice.ribeiro | July 11, 2019

I was rear ended three weeks ago. I’m still waiting for the parts to come in. I decided I was going to keep my car until the parts were here. I didn’t want my car disassembled without any parts. When I need a rental, I am having the driver who hit me insurance company pay for the lease. I hope e both get our parts soon. I had my car only 3 months before I as hit. I feel lik I will have a dented car longer than I had a min dented one!