Submitted by c.simoni.lo on May 6, 2020
1 year back, because of Tesla's error of surcharges, I've been offered a free tire + labor by a Tesla customer service personal. Now, when I schedule Service with Santa Clara, CA service center, they do not honor it at all! Saying there's no such record in their system; even with the email proof that was sent by a Tesla customer service personal of the same location, which clearly stated the free tire + labor!
Anyone knows a way to escalate the issue to higher management team?
This is not the first time, and I completely lost confidence in the Tesla service. They have good products, for now, but the service is absolutely one of the worst I've experienced so far!