Submitted by sergiyz on January 9, 2013
Did anybody email firstname.lastname@example.org and got a response back ?
I know it's not bouncing, but it doesn't look like they are checking it either.
I'm a bit tired of using the phone every time.
First, it's an ancient and very inconvenient technology ;)
Second, it's very nice to have something in writing sitting in your mailbox where you
can use search and reference it later.
I lost count on how many different tesla employees I've talked to on the phone.
They are trying to help, but with no audit track and history it's hard to pass issues from
one person to another, so you're starting from the scratch every time with no audit track again.
In addition to that, they have multiple different teams (well, duh), and it's not clear what
team does what. Frankly, neither do I as a customer care.
I think having one point of contact or some kind of a tracking system is a must.