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Tesla Parts Availability

Tesla Parts Availability

Hello,

My wife got into an accident that wrecked front right side of the car and the air bags were deployed. Gieco didn't total the car and said it will be repaired. (my pregnant wife was ok - Thank God!)
So the issue at hand is that my car has been in the shop for repairs since Dec 6th. As of Friday, the shop still says they are waiting for the parts to come from Tesla before even they can open up the car to identify any further damage.

Does anyone, on this forum, knows if there is any issue with the Tesla parts distribution network? I've been calling the shop every 2nd day and they keep saying that they are waiting on Tesla. I've called Tesla but have not heard anything back yet.

I have been a Lexus customer for a long time and all my other vehicles are Lexus or Mercedes. I have never encountered such kind of issue with any of them. Ever!

Does anyone else has been through the similar issue? If yes, what was your issue and how you were finally able to resolve it?

Thanks for sharing.

Mo.

Anthony J. Parisio | February 4, 2019

First I am so happy to hear your wife and soon to be child are OK. If you do a search you will find it is true that Tesla is short on parts. They are working hard to change this situation.

barrykmd | February 4, 2019

"Does anyone, on this forum, knows if there is any issue with the Tesla parts distribution network? "

Is the pope catholic?

Here's my tale, one of hundreds:
https://forums.tesla.com/forum/forums/some-tesla-management-need-be-fire...

muhammadfm123 | February 4, 2019

@ Anthony Thanks for the kind words. I am looking forward to put that child seat in my Lexus in Aug 2019. (not saying MS cuz i'm not sure if it will be ready by that time- lol )

@Barrykmd - you are hilarious sir! They say misery loves company. Reading your thread does give me some comfort. I feel better that I'm not the only one. I'll give this to Tesla, they are equal opportunity poor customer service provider. No exceptions!

I noticed that you had that issue in Feb 2016. Mine happened in Dec 2018 and i'm surprised to see that even 2 years later things are still as bad, if not worst. smh...

TeslaTap.com | February 4, 2019

@muhammadfm123 - Glad everyone is safe. One huge advantage of the Tesla is the safety. In other cars, the owners may be killed so they don't have to worry about repairs :(

Have you contacted Tesla? For support with your Tesla at a Body Shop, please call 877-798-3752 (press 2, then 4) to speak with a Body Shop Customer Advocate.

Here's a more detailed article I wrote on repairs to your Tesla: https://teslatap.com/articles/tesla-accident-repair-guide/ that may help. Tesla does need to get better, but not all issues are Tesla's fault - but they often get the blame.

muhammadfm123 | February 5, 2019

@TeslaTap.com thanks for the info. The repair guide was very helpful - However the number sent me back to the website.

So here we are so far with the process. I've been calling body shop for the past 1 month and they say its not in their control. They don't have any phone number to call Tesla and they order the parts online.

I've also tried reaching out to Tesla parts center in my local dealership and left them voicemails but no reply. I just called them about 25 times and still after a long wait, goes to the voice mail.

I tried the number that that @TeslaTap.com shared but that sent me back to the website.

I'm now thinking to go to the dealership and raise hell there - still not sure what good will come out of it. I'm not a difficult, just a dissatisfied and disappointed customer.

I understand that they are new and working on the distribution network, but honestly, that is not my problem. We spend the large sum of our hard earned money to make our lives more convenient - not the other way around!

Boonedocks | February 5, 2019

Sounds like things haven't improved too much on this front. I had a run in with a deer in 2016. No airbags just some front end damage. Took over 3 months for repairs and Magnum collision in Atlanta said it would have taken only several weeks without parts delays. Even though it was paid for driving a rental ICE - no HOV lane - no AP - car for 3+ months was like torture...

muhammadfm123 | February 5, 2019

I so agree. It seems that things have gone for the worst. I saw in the news that they are cutting down their workforce, where clearly they need to go other way around, at least in the customer satisfaction department.

My car is at the Falls Church Auto Body in Falls Church Virginia. They say that if the parts are provided, they can fix the car in 4 to 5 weeks. The car needs the entire front right side, including but not limited to hood, bumper cameras, sensors, steering and knee air bags (the car ran into a concrete pillarl)

Last but not least, we didn't have rental car coverage added in our Geico insurance. So wife is driving our faithful LS460 for the time being. But in regards to the loaners, when our car was in the shop, for a tire change in Sept, hey gave us a WV Jetta from Enterprise as loaner. (Simply pathetic customer service!)

PS - I'm planning to stop by the dealership in a few hours... More to come...

TeslaTap.com | February 5, 2019

Sorry about the phone number - is seems to be used now by some other non-Tesla operation. I've removed it from my repair page. I did find this link that may be helpful: https://www.tesla.com/SUPPORT/BODY-SHOP-SUPPORT

With that amount of damage, I'm surprised the car wasn't totaled. Usually with an entire side wiped out and airbag deployment it's not good. Perhaps you have better labor rates than here in California.

Tesla does not have any stealerships (I mean dealerships). They have stores, galleries and service centers. I don't see how contacting the local service center will help, as they don't stock the body parts, no matter how many times you ask. There is a huge parts warehouse in New Jersey for the east coast and otherwise they come from California.

muhammadfm123 | February 5, 2019

So when I call the service center, there is an option that is about 'parts'. The reason I wanted to go to that service center is to see if they can see the parts request in their system and explain to me what is causing the delay.

Yeah the the damage is extensive and the estimated cost to repair is around 17K right now. I think the reason they don't want to total is because of the pay out. The car is less than a year old and is under 11K miles. Pristine condition. VA threshold for total loss is 75%.

However, the overall amount may increase if they find out any more parts are required once they disassemble the car. Currently they wont even disassemble the car until the parts arrive.

The whole process and delay is extremely frustrating. I regret the decision of buying this car for wife. I should've waited a few more years or at least until their customer service and production has the chance to catch up to the demand.

tbates | February 5, 2019

My MS was rear-ended twice last year, and I have been avoiding taking it in because of the wait. It's only cosmetic, but I still want to get it fixed. I just can't stand the idea of being without the car for months...

muhammadfm123 | February 5, 2019

@tbates you are lucky sir that it was minor for your car. This wait is very frustrating. I just read some horrific Tesla customer service experiences at the consumer affairs website. One of the reviewer has his MS in shop since Sep 30th and still not ready. I'm flabbergasted to see how they are still afloat with such a horrible customer service. I've already taken my money out of Tesla stocks!

TeslaTap.com | February 5, 2019

@tbates - If drivable, have the body shop do all the work without leaving the car with them. When all the parts arrive, then have the work done. May only be a week without your car.

Tesla is also working on a new program to have popular pre-painted bumpers at service centers, so if just a bumper skin replacement is needed, it can be done in a few hours. This assumes it's a popular color and bumper. There are 40+ variants on the Model S front bumper alone, so they will not stock every variant. Not sure when this will be up and running, but sounds like before summer.

TeslaTap.com | February 5, 2019

@muhammadfm - Actually Tesla customer service gets rave reviews. I've only had exceptionally positive experiences with service, and so has many other owners I speak with. Now you may have a valid complaint with the parts delivery for your accident. Lucky few owners get into accidents, and those that do are often happy it saved them from serious injuries that would have occured in most other vehicles. Hard to recover from death.

Since you seemly hate Tesla so much, you really should consider getting something else that better fits your desires. High volume cars like a Ford Taurus or Toyota Yaris get into many more accidents and have more parts on hand to fix them up quicker. Being cheap cars, they are also more disposable when they get into major accidents, if the owners survive them.

AERODYNE | February 5, 2019

The Tesla IPB ( they call it EPC or something) has been recently updated to show many small parts ( clips and such) that were not there before. For those that cannot stand the wait, suggest you look at the parts catalog to ensure everything has been ordered. Consider also sourcing minor parts used on Fleabay or equal..

NKYTA | February 5, 2019

“The whole process and delay is extremely frustrating. I regret the decision of buying this car for wife. ”

Yet your wife is alive, and apparently is the unborn child.

Lash out all you want in this situation, but don’t gladly lay blame.

muhammadfm123 | February 7, 2019

@Teslatap.com well thank you for all the suggestion and I can clearly see that whatever I say, you guys won't understand since you are not in the situation I am in. BTW, none of the Tesla safety system helped to mitigate the impact in that accident. We are still waiting to hear back from Tesla to find out what caused the car to not stop when obstacle was detected or why the jumped to extreme forward acceleration when it was going into reverse in a parking spot (been waiting for 5 weeks now to hear back from Tesla Executives). I do have other vehicles, far better than the MS, and I only wish my wife was in one of those vehicles, and the whole accident would have never happened.

@aerodyne thanks for the advice. I just called the body shop and shared your advice. They say they will go through it and make sure that all the parts are ordered. However, they may find more damaged parts when the car will be opened. (after the parts are arrived)

@Nkyta Well, I would not wish such situation on anyone. So, I don't think you know what am I going through. I'll lay blame as much as I want to.

Now, for a lot of people (not saying you guys), Tesla is the very first fancy car that they have ever bought and have no prior experience of owning and maintaining a premium vehicle. They saved money so they can make one-time investment and not worry about maintenance afterword’s. And of course, most of those people were driving economical cars in the past, therefore dealing with the economical car customer service. So I can see why some people think that the customer service of Tesla is 'amazing', it’s because they don't have any prior experience of dealing with a luxury vehicle manufacturer to compare. Now I don't say there are no exceptions, but 2 months wait for parts from a premium vehicle manufacturer, is simply unacceptable. But again, these are just my thoughts. I still say Tesla is NOT a luxury car and it's just a sports sedan. I said that when we were buying it as well. But had to buy it because wife liked the shape (btw, she won't sit in any other Tesla since the accident - we also have another MS in the family and she avoids it like a plague) .
One should try an RR or Bentley or even AM if you want to experience Luxury. (actually, I apologize, I take it back. There is no comparison of MS with RR, Bentley or even AM. They are a whole different and better class of luxury)

Last but not least: If I wanted to lash out prematurely, I could've blamed the whole accident on Tesla. But I'm waiting to hear back from them. All I say is based on facts, my personal experience and observation. Now your experience may be different, but you cannot stop me from sharing my experience or how I am feeling about the customer service from Tesla.

PS - I do expect some of the Tesla fans lashing out after reading my comments, that will confirm or deny another hypothesis that I have about the education level of majority Tesla owners. I still think majority of Tesla owners are well educated and sophisticated as it takes refined aesthetic sense and open mind for one to like minimalistic designs and quiet vehicles. But I guess, we will see!

tes-s | February 7, 2019

muhammadfm123 | February 5, 2019
PS - I'm planning to stop by the dealership in a few hours... More to come...

What did they say?

baldwin | February 7, 2019

OP-- I hope you ignore anyone on this forum that isn't totally appalled by the inexcusable shortage of Tesla body parts and the inexcusable infrastructure for procuring those parts. Your feelings are quite justified.

dougk71 | February 7, 2019

The priority for Tesla has to be putting body panels on new cars. This was specially true in Q4 of 2018.It will get better as demand smooths for new cars.

TeslaTap.com | February 7, 2019

@muhammadfm - I hope people don't' lash out, but try to help with constructive ideas. Lots of new information, but not all that clear either. Were you using summon or was the car being manually parked?

For manual parking, if going reverse there is no obstacle detection for stopping - it will show a display of what the sensors sees. Not aware of any car that has such an auto stopping feature. Going forward, automatic emergency braking only operates when going over 7 mph. Even then it cannot detect every possible obstacle.The manual outlines all the limitations. Rather typical of AEB systems on all cars. There is another feature called Obstacle-Aware Acceleration that tries to reduce an impact if there is a solid barrier (like a garage door) and the accelerator is pressed hard. Lots of limitations on how this feature works in the manual.

Now, it sounds like the driver thought they were in reverse when they were in drive and pressed the accelerator hard (perhaps thinking it was the brake). Not sure what Tesla can tell you at this point, other than it sounds like a typical pedal misapplication (which has happened with many brands and models). In many of such reports on other brands, often the owner swears they were pressing the brake when the logs shows the accelerator being applied and no brakes at all being applied. Is it possible this is your case? I know people hate to admit they might have done something wrong, but that's why we all have insurance to cover accidents.

Agreed RR/Bentley are a totally different class of vehicle. That's what 2-4 times the cost of a Tesla can get you. Tesla never calls their cars luxury, but more in the premium sport category as you noted - but seems many people compare Tesla with luxury brands anyway - usually from a cost standpoint.

TeslaTap.com | February 7, 2019

@doug - Fenders for repair are actually different than those in production. Production uses glue and welds while the vehicle frame is completely open. I believe fender repairs use a different shaped part and uses rivets to hold in place. So production should have no effect to repair fenders and rivet availability, but perhaps true of other parts used in current production.

barrykmd | February 7, 2019

TT - Our local Tesla club had a meeting at a Tesla-body shop several months ago and we watched some repairs being done with the technician talking through the process. They still use an adhesive between metal parts, but the welds are replaced with (insert drum roll...) Rivets, as you said.

hudgygarnier | February 7, 2019

I had a fender bender and my front bumper was damaged along with my frunk. My car was drivable and the damage was mostly just cosmetic. I went to an actual Tesla body shop 3 hours away and was able to get everything done in 2 weeks. There was also hidden damage that they saw, and had to have the insurance company come out and look at it. All in all I was very impressed as all the parts are OEM, they were all available in shop and they spray painted the ‘naked’bumper so that it looked seemeless. I also had them fix some curb rash on my rims while it was in the shop. So my suggestion is to go to an actual Tesla shop as they will always have their parts/supplies in house.

muhammadfm123 | February 8, 2019

I've been trying to answer everyone but getting an 'invalid url' error message. May be my response is too large. I'll break it down and try again.

muhammadfm123 | February 8, 2019

@tes-s I still didn't get the chance to stop by the dealership. I'm going to try again this afternoon. May be 2nd time is the charm! Its literally 1 mile from my place, I just didn't get the chance to go.

muhammadfm123 | February 8, 2019

@baldwin Thanks - I appreciate the understanding and kind words. Its not going to bother me any more. I've made my peace with it. I'm good for another 2 months at least before I lash out again. Lets just hope that the car gets fixed before that happen again :)

muhammadfm123 | February 8, 2019

@Teslatap.com My thoughts were exactly the same as yours when I first found out what happened. So i did extensive research on the issue myself. Found out that there has been instances where people thought the car accelerated at its own. There is a MX, I believe a toyota and a Lexus in early 90's and 2000's with that issue. And for each of the issue, investigators were able to rule out any thing automated that caused it. I believe in one instance it was the incorrect paddle press, in one instance it was the rubber mat somehow involved and I don't remember the last one.
But the reason I started believing my wife's story was when in the surveillance video, one can see that my wife was reversing into a parking spot when the car suddenly accelerated forward, across the parking lot, climbs up the little curb with grass on it and into the concrete pillar and the wall. Now in the video, one can see that the brake lights are on throughout the time, tire marks leading up to the little grassy curb and then on the grass. Unfortunately, they can't release the video and its their company's property. But if an investigation was to begin, they will share it. Therefore, I wrote a long email to Tesla, explaining the situation and asking them if they can pull the records of my car, the only thing I found out is that they don't delete the records and they can be retrieved once the car is fixed and goes to the service center for configuration. I really hope that the whole accident is a user error, otherwise I don't think my wife will ever trust an autonomous vehicle again.
I hope once we have the logs we will have a better insight into what happened. I will share the results of course!

muhammadfm123 | February 8, 2019

@hudgygarnier I like your approach - and that's what I thought as well. So here is how my interaction went with the Tesla service center guy the day after the accident when i called to send the car over.

December 6th, 8:30am.

Tesla Rep: Thank you for calling Tyco road Tesla, how may I help you?

Me: Good Morning, My name is Muhammad Malik and I'm calling to get the address for your location so I can send my car over to you guys for repairs. My wife was in an accident yesterday, the car has major damage in front and is not derivable - two of the air bags are also deployed. Now cops have removed the car from the site and it is currently at a tow yard. The tow guys just called me and are asking for the address to deliver the car. I'm also on my way right now to your service center, in case you need me to be in person there for any reason.

Tesla Rep: Well, Mr Malik, we are a service center and we do not fix any body issues at our facility. We only take care of the minor items here. (he didn't even bother to say if everyone in the car was ok or anything like that..wow)

Me: But you are a Tesla service center right? I remember visiting your facility when you guys were trying to sell us the MS.

Tesla Rep: Yes Mr Malik. However we only work on the smaller issues on the car. Your car will need to go to one of our authorized body shops for repairs.

Me: But you are a service center... Never mind! Please give me the address to the body shop so I can give that to the tow company to send my car over.

Tesla Rep: You can go online to www.tesla.com\something something) and then put your zip code and it will show you the closest service center to your location. You can then call that service center to make sure they will accept your vehicle. Sometime they may give you an appointment for 2 to 3 weeks from the date.

Me: (frustrated at this point due to lack of professionalism from this guy and no regards or sympathy on my situation) Chris, why don't YOU go online, look up my zip code and give me the address where I can send my car. If you are not able to do that, i'll tell the tow company to drop the car in front of your dealership and leave the keys on the roof. You guys should then be able to figure it out.

Tesla Rep: Paused for a second. Whats your zip code Mr Malik.

Me: 22102

(I can hear tesla rep typing it on the keyboard) Brief pause...

Tesla Rep: Mr Malik, Falls Church Auto Body shop is the closest one to your location. Please go ahead and send your car there and they will take care of it.

Me: Thank you!

S75RedRidingHood | February 8, 2019

Good to hear that no one is hurt. I have a similar situation and it took me from Feb to May to get the car back. My Tesla approved shop is a very good shop and they are on the ball constantly, yet waiting for the part will be unavoidable.
I found sometime it help to get the list of the part on order from the shop and then contact your local Tesla service center, ask for the part manager person, and they will help you track to see what is going on. Give them your VIN number and they will know what part is on order and expected delivery date.
More importantly, be patient and you will be driving quietly in no time (well... 3 months)

muhammadfm123 | February 8, 2019

@S75RedRidingHood That's a good advice. So when I try again to go to the service center, i'll ask for the parts manager and give them the VIN. And if he can share any details of the anticipated delivery dates, that will be awesome. I can then at least tell the body shop folks when to expect the parts and will have some kind of overall timeline for repairs.

S75RedRidingHood | February 8, 2019

If the shop is not to far away, come there in person and ask to talk to the part manager. Just keep in mind that there is nothing anyone could do right now to speed up the process; however if they have any information about the parts they will be more than happy to inform you.
I remember there was one rare part that took the shop and Tesla a while to just locating it; this part manager helped us locate the part and escalate the order too. If they can do anything to help at service center, they will.
After all, this is just an accident and it is really no one fault about the part delay. You just happen to own a great car that Tesla can't make them fast enough and hence the part shortage :(

T34Bravo | February 8, 2019

@muhammadfm123 We have a Model X that suffered minor hail damage last June and we've been waiting on a hood ever since. The Tesla Authorized body shop says they simply can't get a hood from Tesla. They said that it shows up as 'in stock' on whatever system they use to order, but they get no tracking or ETA. When I call Tesla (with a typical hold time of ~30 min), they tell me to deal with the body shop. Meanwhile it's been well over 200 days that we've been waiting for a freaking hood. Silver lining (I guess) is that the damage is minor and the car is driveable. However the customer service and support from Tesla has been absolutely atrocious. I wish you the best, brother, and I'm glad no one was injured in the crash.

muhammadfm123 | February 13, 2019

@S75RedRidingHood I finally went to service center day before yesterday and was told by the people there that they cannot track the order and only the shop that ordered the parts can track it. They did however, gave me a couple of email addresses and said that I should send an email to the body shop and copy those emails and they will help the body shop source any parts which they may be having difficulty finding.

muhammadfm123 | February 13, 2019

Next, I spoke about retrieving the accident log (i finally received the email from Tesla about my request of log retrieval and they told me to take it to the closest service center and they will be able to do so). The service center person told me that they do not retrieve the logs there and for that I would have to email legal@tesla.com - so thats that.

muhammadfm123 | February 13, 2019

@T34Bravo I appreciate the kind words and can sympathize with the inexcusable wait time for the hood. In a few months, your 1st year anniversary should be coming up. We should plan something big for that. In my case, I’ve stopped getting worried about it and I just now think I have 4 vehicles instead of 5. However, I can see in your case you must be getting a constant reminder of this lousy customer service every time you look at your MX. Don’t take me wrong, I love the Tesla vehicles, but hate the customer service.

muhammadfm123 | February 13, 2019

Now towards the good news...
I called the body shop yesterday to get an email address to introduce them to the Tesla service center who may be able to help source some parts. Found out that the parts for my MS arrived just a day ago. The guy who I was speaking with, told me exactly which parts are received and what is it that they are missing. He said he was assigned at my car when the parts arrived so he knows exactly what is received vs what is missing. He said they have received everything (even the hood ;-) - sorry@T33Bravo) and are only missing a mirror and a couple of brackets. They will now disassemble the car, create a final estimate and share the details with me. He didn't provide me with any timeline but I am not getting my hope high. I still think it will take at least 6 more weeks if not longer. Fingers crossed!

muhammadfm123 | February 13, 2019

Another update - Just spoke with the body shop a few minutes ago. They are working on my MS as I write this message. So hopefully today or tomorrow I'll know if they are missing anything else and may be some kind of timeline.

hudgygarnier | February 17, 2019

I’m glad things are finally going for you Muhammad. To clarify, they are correct. The service centers don’t work on body damage. I live in Northern California so the only actual Tesla body shop is in San Jose and it is literally called the Tesla body repair center. It’s funny because when you drive towards it, it resembles a Tesla graveyard! But they are the ones that have all parts in house. Though I’m not sure my insurance company appreciated that I went to them as Tesla’s labor costs was literally more expensive than the repairs itself ~95$/hr, but this was the fastest way to get my car back and I’m paying so much to insure my baby, so they’ll have to get over it.

TeslaTap.com | February 17, 2019

$95/hr at the body shop sounds like a bargin in norcal. The Tesla shop rate is $175/hr.

brian | February 18, 2019

I just got my car back today for not complicated work. I dropped in off on Dec 12th, after already having waited for a month for the body shop to schedule it in. 2 months. The body shop blamed in on Tesla parts, so I call tesla and in no way shape or form was it Tesla. It was the body shop blaming Tesla. The Tesla reps in the body shop department gave me very detailed information on when the body shop ordered parts and when they shipped. It still took a month after that for my car to get fixed. This was at Artistic body in Tigard, OR.

muhammadfm123 | February 19, 2019

So I went to the body shop yesterday. They said that the car is in now finally in the 'body shop'. Lol. Apparently it was just sitting in their storage lot until the parts arrived. They are saying they now have all the parts and it will now take between 20 - 30 days for the car to be ready. I didn't ask them for the labor rate (something I'll ask them next time and share. My car is at Falls Church Auto Body in Falls Church VA.

grins.va | February 19, 2019

Thanks for the update.

snscore | February 19, 2019

I wish I had known about the issues with Tesla parts before I purchased my Model S. My wife had a deer run into her car causing minor body damage to the right front quarter panel. We waited until the parts had come in before we took the car into the body shop but it turns out there was damage to the front headlight that was not noticed when they ordered the parts. So now I have been waiting for four weeks for a headlight and Tesla cannot even get me an estimate when they will ship the parts.

Without a spare parts program it is clear Tesla is not a real car company and while I think the car is great I regret ever purchasing one. I would like to find a way to let others considering purchasing one of these cars what they will face should there be even minor damage to the car. Perhaps if people stop purchasing these cars they will find a way to fix their parts problem.

Since I am retired perhaps I can stand outside the Tesla showroom in Scottsdale and let everyone know what they face.

muhammadfm123 | February 19, 2019

@snscore I understand your frustration and I wish there is something I can say that can ease your pain.

Back in july 2018, one of the day light running light in passenger headlight started turning yellow on my MS and they gave me the appointment for 3 weeks from the date before they could bring me in and replace it (at this point, the car was only 1 month old and less than a 1000 miles on it).

Next, in August, my MS refused to let me in and I ended up calling the service center to help me get in my car. They told me they have appointment available 3 weeks from the date, that is where I lost it and I told them that I'll have this car towed and delivered in front of the dealership and start an add campaign right in front of the dealership notifying people about the long wait time and poor customer service. That kinda worked and they sent a mobile technician within an hour to replace the key fob and re aligned the driver seat (which was giving me issues).

All I say, snscore, they are good vehicles but their parts and service departments needs a lot of catching up to do. The company seems to be focused entirely on production of new vehicle and the rest of the areas are suffering because of that.

AERODYNE | February 19, 2019

These nuclear options such as starting a scene or selling the car are likely to be time consuming, ineffective, and damaging financially. Parts lists are on line. Members are on various forms to help. eBay for used parts to get you on the road until new parts arrive. YouTube for how to replace same.

I am not excusing such behavior by Tesla SC and parts depts. It is a huge problem that I see no excuse for. I assume that all affected have emailed thier concerns and used the escalte to management option.

If so, then I would suggest taking matters into you own hands as described above.

muhammadfm123 | March 11, 2019

Time for another update:
The body shop has now finally dis-assembled the car (now that the parts are at the shop). Turns out, there was more damage and now they need to order more parts. The estimate went from 16K to 32.5K now. Now the Geico has to come out again and look at the damage and authorize repairs. They are saying there is a probability that the car might be totaled. I've been calling Geico to provide update for a week now, but still waiting for their decision on the car. I would not want to have the car totaled since we don't have GAP on the car and i'm pretty sure, if the car gets totaled, i will have to pay 10 - 15k out of pocket.

Question for the group:
1. When we bought the car, Chase never offered the GAP and honestly, we didn't even think of it? Is there anything different for electric vehicle and that is why they didn't offer? Thoughts?

2. Our MS is 2018 10500 miles, 75D, grey with tan interior, sub zero + enhanced audio package and we live in Virginia (20166). With this information, can someone advise if we are looking at the vehicle getting totaled ?

Thanks,

p.c.mcavoy | March 20, 2019

@muhammadfm123 -
“Question for the group:
1. When we bought the car, Chase never offered the GAP and honestly, we didn't even think of it? Is there anything different for electric vehicle and that is why they didn't offer? Thoughts?”

Nothing unique about electric vehicle or Tesla that would prohibit offering GAP. Alliant Credit Union was the Tesla recommended finance partner when I bought my MS back in mid 2016 and they offered GAP insurance to me.

Jcastillo18 | March 21, 2019

Glad your family is doing good , I myself am waiting for a wiper motor and steering bulletin part and I just got the car 3 weeks ago lol and they said they will let me know when they get the parts. I have an infinity that gets picked up a loaner is given and they pick up the loaner and drop off my original SUV for any issue maybe something tesla should consider.

jeffreylcarver | September 11, 2019

I have not yet scrolled through these posts but I will next. But not wanting to be redundant, I am curious to the value of essentially new Tesla parts from a 2019 Model 3 LR AWD ordered mid-April this year. It crashed August 14th. How do I get in touch with the guys who convert classic ICE to EVs. My 2019 Tesla Model 3 that was totaled last month at 1000 miles when I was driven off the road & took out a light pole in dead center of the car.... Insurance is dragging its feet in reimbursement. I have the full title... What is the value? Every part worked fine. Frame, glass, & aluminum body are not fine. DM me for pics.