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Tesla Ranger, Loaner and Service program question

Tesla Ranger, Loaner and Service program question

I have been hearing stories from both sides. One side being that Tesla does Pick up and give a loaner for free (for warranty work) or send out a ranger (all for free). And the other side being that they charge money for that ranger service and loaner even for warrenty work?

I live about 160miles from the closest service center.

Thanks (currently awaiting my model x).