Submitted by bill on January 2, 2020
Tesla is hitting new lows. Back on December 15th I stopped to charge my car and get a cup of coffee. I plugged my car in and got my coffee and came back 15 minutes later. My car had stopped charging and had a message on my console saying my car was not plugged in and to reattach the cord. So I unplugged and left. Later I discovered they charged me a idle fee for the 15 or so minutes I was there. After trying to reach them for over a month and leaving messages and sending support messages on the owner page of the web site I finally got through by calling the emergency road side assistance number. They passed me on to another support line and ultimately they refused to get rid of the idle fee. They said it does not matter why the car stopped charging, even if it is a malfunction of the charger you will still be charged idle fees!
BTW I have stopped at this charge since and on several occasions I got the same error and had to move my car to a different charge before my car would charge.
So is this a new way for Tesla to make money? Have the charge unexpectedly stop charging and then charge you idle fees?