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Tire problems, very disappointed

Tire problems, very disappointed

I had a nail in one rear tire 2 years ago (20K miles). My S just failed inspection on rear tires. Tesla selected the tires to replace and now I am being told by a Tesla Rep in Tyson's Corner that those tires typically wear out in 20K miles. That is extremely low mileage and I am very disappointed in that tire selection. Also, I get that Tesla is not a tire company, but they offer NO warranty for tires. They should simply have suggested I go to a tire company for replacement instead of charging me a premium for the tires AND $50 per tire for installation, only to have installed crappy tires!!! When I discussed this with the service rep in Tysons Corner I could not get a word in edgewise. She continued to talk over the top of me with bogus explanations about my driving patterns (even though I DO NOT drive aggressively), and a whole variety of other excuses for why tires go bad in 20K miles. To me this is wildly unacceptable. Tesla - you need to step up your game or stop doing ANY tire work in future.

Tesla owners, beware.

George

Bill_75D | August 12, 2017

Buy tires at Costco or America's Tire

Bighorn | August 12, 2017

Early tires lasted 12,000 miles and they were top of the line Michelins. Performance tires are soft and have a shorter half life. Also car is heavy and very torquey. I buy my tires elsewhere but plenty of people are happy with their Tesla tire service experience.

Made in CA | August 12, 2017

So it is Tesla’s fault you did not do any research or shop around before replacing your tires?

Like most things, you probably should do some homework on your own. You can buy tires that get better tread life but sacrifice handling. The good handling tires get worse treadlife. It is up to you. This is true for all cars.

I just bought a full set of replacement tires from my Tesla Service Center and gladly paid $150 more than America's Tire would have charged. They did an excellent job.

Bill_75D | August 12, 2017

Made in CA, don't you think a road hazard warranty is important? Tesla doesn't offer one.

Should_I | August 12, 2017

If you try and buy a high mileage tire they are good as driving on hard plastic. If you didn't know this car needs tires every 20k that is on you. I only began research a few months ago before buying this week and the tire life was understood very early on. The car handles very well for it's size and the fact it is 1000lbs heavier than most similarly sized cars.

Made in CA | August 12, 2017

A road hazard warranty would be good but I want to support Tesla's tire business.

Tesla Roadside Assistance uses tires and wheels from the Service Centers and I figure the more tires they sell the more likely they are to have the correct size tires on hand for emergencies. The 21" sizes can be hard to find.

I had an great experience when Roadside Assistance brought the correct wheel and tire (staggered rear 21" - it was even gray!) when I had a flat 50 miles from the closest Service Center at 6:30am on a Sunday morning. We were able to continue our trip home (350 miles) within 2 hours. They shipped my wheel and flat tire to my local Service Center and I was able to get it swapped back the next week.

With more traditional Roadside Assistance I would have had to hang out until the next day until I could get the correct tire installed. So... I will trade off the road hazard warranty to support that level of Roadside Assistance.

Bighorn | August 12, 2017

90+% of tire misfortunes are readily DIY fixes. I don't pay for insurance though TireRack often throws it in.

grins.va | August 12, 2017

OP - It is a bit difficult to fully understand your issue as you have not bothered to provide any real details about your car. Giving the year and specific model type would be helpful. What is the tire size on your car? Do you always maintain Tesla recommended tire pressure? Does your regular driving surfaces include gravel roads where wear can be greater than smooth surface roads?

Not sure what the nail in the tire at 20K miles signifies. Is that point relevant to your "Tesla owners, beware" comment?? As the Tysons SvC does not perform Virginia annual automobile safety inspections it is not clear the issue about your car …"having failed inspection on rear tires". It certainly wasn't Tesla who failed you.

If you have 21 inch or larger tires it is given that they will get poorer tire mileage than a smaller tire. It is a known fact and highly publicized. If you have 21 inch tires and you got 20K miles you got substantially better tire mileage than most. I replaced my 2014 P85+ 21 inch tires at 18K miles and did it at the Tyco Road SvC. No complaints about the excellent service I received. And yes, I knew the replacement 21 inch tires would get less than 20K miles.

Tesla provides replacement parts for their cars as other car manufacturers do for theirs. It is up to the buyer to determine whether to purchase from Tesla or somewhere else. No one forced you to buy tires from Tesla.

NKYTA | August 12, 2017

I'm going to get ~26k miles on my latest 21" Conti Extreme Contacts.

Color me pleased. :-)

tes-s | August 12, 2017

I just got my Michelin Primacy's replaced by Tesla. Got 40k miles on my last set.

grins.va | August 12, 2017

@NKYTA - the Michelin's on my 2014 had a tread wear rating of 200. My 2016 P100D Michelin Pilot Super Sport tires have a rating of 300. Certainly an improvement. What is the tread wear rating on your Conti's? Thanks.

NKYTA | August 12, 2017

@grins, I "think" it is 340. Don't quote me though. ;-)

sentabo | August 12, 2017

I'll take the 20K for good handling tires.

patrick40363 | August 12, 2017

My Michelins last 12K miles. Any good tire shop will honor the warranty.

David N | August 12, 2017

Not sure that saying Tesla uses "crappy tires" is accurate.

dborn @nsw.au | August 12, 2017

My car came with factory Goodyears. They still had another 15000 km when I swapped them out at 40000 km (19 in). I did that because I found them too noisy. I now run Michelin primacy 3 ST's ( a tire only available in Australia and Asia, I believe), and they are very silent and hold the road beautifully. Also a high silica compound so should be long life. The ST stands for " silence tuned".

eye.surgeon | August 12, 2017

Tesla will live to regret offering a 21 inch wheel/tire package given most takers are rank performance car amateurs that will write ridiculous posts like the OP here who don't understand that those pretty wheels on the showroom floor plus 500+ lb/;lbs of torque will eat your tires for breakfast.

I have 25k miles on my original tires and they have lots of tread left. Why? I specifically opted for the 19 inch wheels for this very reason.

TeslaTap.com | August 12, 2017

I see the identical complaints on other car's websites, where the manufacturer offers a performance tire. If you want a soft tire for maximum traction, is is going wear quickly. On my NSX (old version), I only got 9,000 miles on a set, which was above average life. I never burned rubber or scrubbed the corners either. I consider them great tires as the handling was fantastic.

ST70 | August 12, 2017

@gtj - you've got to be kidding! Dumb@ss!

vp09 | August 12, 2017

Maybe we should give gtj the benefit of some doubt about researching Tesla. I myself spent hours and hours configuring my Model S90D. I read and read about the 19 vs. 21 inch tires before I chose the 19s for durability. My wife just said the 19 inchers looked better. Frankly I was shocked at the range for the 21" tires, but then, I drove one set on my '87 Acura Integra until the front left outside steel belt started coming out (definitely beyond the Lincoln head level!)

Maybe gtj presages a few hundred thousand new Tesla owners that are coming in with the expectation, like gtj, that their new Model 3 with be a whole lot like their last car that was that size or cost that much. It's not unreasonable to expect that.

How many new Model 3 owners will be aware that their new car has a lower center of gravity than their last car? Or weighs maybe 800 pounds more?

JayInJapan | August 12, 2017

No regrets on the 21s here (or by Tesla I'm sure). My RWD car drives on rails. 20k miles is great if you're running 21" summer tires.

Solarfan | August 12, 2017

I believe the issue is not the 19-inch vs the 21-inch, but the aspect ratio of those tires to obtain the same rolling diameter.

Low aspect ratio makes for better cornering, and like a sailplane, better lift/drag (on water, snow, and ice in the case of a tire). The low sidewall height also makes for less flex distance before the rim pinches rubber against the road.

mlanes | August 13, 2017

To the op. When has the dealer ever been a good option for tires? Go to America's tire and get the road hazard there. Use Tesla roadside but don't let them take your wheel. Also torque and weight aren't going to effect your tires that much. It's more driving style. If u slam on your brakes and floor it from every stop and squeal around corners you will likely get far less wear. On a decent tire you can prob get about 30k miles. But again driving style and where you live are going to be the biggest factors. Rotate a few times and consider a high mileage tire on your next set. Keep in mind Tesla wants you to ride the tires hard so you can get higher mileage so they will likely wear in the middle. The tps is pretty sensitive so you can't run any softer than 40 or you will keep getting low pressure warnings. I've always got close to 30 k miles on pirelli pzero Nero. They make a summer and all season and are very grippy.

Bighorn | August 14, 2017

Weight and torque don't affect (effect) tire wear?! Better not let friction hear you saying that! TPMS can be set for lower thresholds by service. Stock 21 staggers run 38 PSI spec up front. High mileage tires don't hook up nearly as well. All Model Ses are performance cars though one can choose to drive them very softly and then cheap tires would suffice.

mlanes | August 16, 2017

Bighorn... Let me rephrase.. those things matter, but are less important than driving style. Typically I find that as I keep getting faster cars my first set of tires wear quickly then as I get used to the car and get less of a lead foot the 2nd goes a lot further. But if you drive nice and rotate etc I'm thinking 20-30 is realistic.

reed_lewis | August 16, 2017

Tires are tires. There is nothing special about the tires on a Tesla except the 19" model S tires have a foam insert inside the tire that is supposed to make it quieter.

But when I need tires for my S, I will buy them at a local tire store. That way I can get exactly what I want, and can get a road hazard plan which is pretty much required in Massachusetts.

Gjmoll | April 4, 2019

I have a new Model 3 with only 8,800 miles. I have the 18' aero wheels. Today I had the tires rotated and the mechanic said at least two of the tires were deformed. This is a family vehicle and I don't drive agressively, especially when transporting two young kids. I am disappointed to see so many people having tire issue with new Teslas. They need to replace them when I attend my service appt next Wed. in Devon. Not ok.

garyjtate | April 4, 2019

People’s stupidity amazes me.... read your tire warranty. 20k? How do you drive? Tire pressure?

Shaking head, have 18k on mine and have at another 20-30k remaining

GHammer | April 4, 2019

"tires deformed"? what does that mean? Which two?

Bighorn | April 4, 2019

@gjmoll
This is the Model S forum. You’ve already posted a cut and paste of the same complaint to the Model 3 forum. Smells like spam.